Question 1

Which of the following is a customer-facing process at CBI?

Accepted Answer

A)  promotion 
B)  demand management 
C)  procurement 
D)  returns management 
A)  promotion 
B)  demand management 
C)  procurement 
D)  returns management

Question 2

Auctions provide goods and services at a stated price and arrange for the delivery of the goods.

Accepted Answer

A) True 
 B)False

Question 3

Shipping products to customers is considered a sales activity.

Accepted Answer

A) True 
 B)False

Question 4

Prior to the implementation of SAP at CBI, the updated finished goods inventory data was sent to CBI's salespeople overnight.

Accepted Answer

A) True 
 B)False

Question 5

Describe B2B, B2C, and B2G e-commerce companies.

Accepted Answer

The three main types of merchant compani

Question 6

The Create Standard Order: Overview window in the SAP system is used to create new sales orders.

Accepted Answer

A) True 
 B)False

Question 7

The accounting department at CBI uses the ________ screen in SAP to generate an invoice for a sales order.

Accepted Answer

A)  Post Incoming Payments 
B)  Outbound Delivery 
C)  Billing Due List 
D)  Create Standard Order 
A)  Post Incoming Payments 
B)  Outbound Delivery 
C)  Billing Due List 
D)  Create Standard Order

Question 8

The finished goods inventory used to get updated three times a day at CBI, before the implementation of SAP.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a sales activity that is typically performed by a warehouse manager?

Accepted Answer

A)  shipment 
B)  payment 
C)  procurement 
D)  manufacturing 
A)  shipment 
B)  payment 
C)  procurement 
D)  manufacturing

Question 10

SAP achieves process synergy by designing processes to work together.

Accepted Answer

A) True 
 B)False

Question 11

What is process synergy?

Accepted Answer

Process synergy occurs when pr

Question 12

Prior to the implementation of SAP at CBI, the sales department used to evaluate the risk of selling to a new customer.

Accepted Answer

A) True 
 B)False

Question 13

Prior to the implementation of SAP, the warehouse at CBI used to pick and pack orders before receiving final permission to ship.

Accepted Answer

A) True 
 B)False

Question 14

Prior to the implementation of SAP at CBI, which department was responsible for sending invoices to customers?

Accepted Answer

A)  purchasing 
B)  accounting 
C)  sales 
D)  operations 
A)  purchasing 
B)  accounting 
C)  sales 
D)  operations

Question 15

Prior to the implementation of SAP at CBI, why did the inventory data in the warehouse database lag by a day?

Accepted Answer

A)  The data about finished goods inventory used to get updated in the warehouse database only at the end of the day. 
B)  The warehouse manager did not operate the warehouse database. 
C)  The accounting department had to verify database entries before sending the information to the sales staff. 
D)  The sales database was connected to the warehouse database, and this created synchronization issues. 
A)  The data about finished goods inventory used to get updated in the warehouse database only at the end of the day. 
B)  The warehouse manager did not operate the warehouse database. 
C)  The accounting department had to verify database entries before sending the information to the sales staff. 
D)  The sales database was connected to the warehouse database, and this created synchronization issues.

Question 16

Price elasticity measures the amount that demand rises or falls with changes in price.

Accepted Answer

A) True 
 B)False

Question 17

CBI's salespeople gained access to current inventory and price data after the implementation of SAP.

Accepted Answer

A) True 
 B)False

Question 18

Identify the effectiveness objective that sales managers at CBI had set for the implementation of SAP.

Accepted Answer

A)  increasing the number of product innovations 
B)  responding faster to customers 
C)  reducing the level of inventory 
D)  reducing the cost of manufacturing 
A)  increasing the number of product innovations 
B)  responding faster to customers 
C)  reducing the level of inventory 
D)  reducing the cost of manufacturing

Question 19

Which of the following facilitates process integration?

Accepted Answer

A)  maintaining independent databases 
B)  developing mutually supportive processes 
C)  restricting access to sensitive data 
D)  decentralizing process activities 
A)  maintaining independent databases 
B)  developing mutually supportive processes 
C)  restricting access to sensitive data 
D)  decentralizing process activities

Question 20

According to the U.S. Census bureau, merchant companies are companies that ________.

Accepted Answer

A)  arrange for the sale of goods without owning them 
B)  outsource their sales process 
C)  own the goods they sell 
D)  outsource a majority of their business processes 
A)  arrange for the sale of goods without owning them 
B)  outsource their sales process 
C)  own the goods they sell 
D)  outsource a majority of their business processes

Which of the following is a customer-facing process at CBI?

Auctions provide goods and services at a stated price and arrange for the delivery of the goods.

Shipping products to customers is considered a sales activity.

Prior to the implementation of SAP at CBI, the updated finished goods inventory data was sent to CBI's salespeople overnight.

Describe B2B, B2C, and B2G e-commerce companies.

The Create Standard Order: Overview window in the SAP system is used to create new sales orders.

The accounting department at CBI uses the ________ screen in SAP to generate an invoice for a sales order.

The finished goods inventory used to get updated three times a day at CBI, before the implementation of SAP.

Which of the following is a sales activity that is typically performed by a warehouse manager?

SAP achieves process synergy by designing processes to work together.

What is process synergy?

Prior to the implementation of SAP at CBI, the sales department used to evaluate the risk of selling to a new customer.

Prior to the implementation of SAP, the warehouse at CBI used to pick and pack orders before receiving final permission to ship.

Prior to the implementation of SAP at CBI, which department was responsible for sending invoices to customers?

Prior to the implementation of SAP at CBI, why did the inventory data in the warehouse database lag by a day?

Price elasticity measures the amount that demand rises or falls with changes in price.

CBI's salespeople gained access to current inventory and price data after the implementation of SAP.

Identify the effectiveness objective that sales managers at CBI had set for the implementation of SAP.

Which of the following facilitates process integration?

According to the U.S. Census bureau, merchant companies are companies that ________.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters

Exam 8: Supporting the Sales Process with SAP

Which of the following is a customer-facing process at CBI?

Auctions provide goods and services at a stated price and arrange for the delivery of the goods.

Shipping products to customers is considered a sales activity.

Prior to the implementation of SAP at CBI, the updated finished goods inventory data was sent to CBI's salespeople overnight.

Describe B2B, B2C, and B2G e-commerce companies.

The Create Standard Order: Overview window in the SAP system is used to create new sales orders.

The accounting department at CBI uses the ________ screen in SAP to generate an invoice for a sales order.

The finished goods inventory used to get updated three times a day at CBI, before the implementation of SAP.

Which of the following is a sales activity that is typically performed by a warehouse manager?

SAP achieves process synergy by designing processes to work together.

What is process synergy?

Prior to the implementation of SAP at CBI, the sales department used to evaluate the risk of selling to a new customer.

Prior to the implementation of SAP, the warehouse at CBI used to pick and pack orders before receiving final permission to ship.

Prior to the implementation of SAP at CBI, which department was responsible for sending invoices to customers?

Prior to the implementation of SAP at CBI, why did the inventory data in the warehouse database lag by a day?

Price elasticity measures the amount that demand rises or falls with changes in price.

CBI's salespeople gained access to current inventory and price data after the implementation of SAP.

Identify the effectiveness objective that sales managers at CBI had set for the implementation of SAP.

Which of the following facilitates process integration?

According to the U.S. Census bureau, merchant companies are companies that ________.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters