Question 1

Explain the changes made to the sales process at CBI after the implementation of SAP.

Accepted Answer

The new sales process features the same

Question 2

An electronic exchange is a type of clearinghouse that matches buyers and sellers.

Accepted Answer

A) True 
 B)False

Question 3

E-commerce leads to ________, which is the elimination of middle layers of distributors and suppliers.

Accepted Answer

A)  forward integration 
B)  reintermediation 
C)  backward integration 
D)  disintermediation 
A)  forward integration 
B)  reintermediation 
C)  backward integration 
D)  disintermediation

Question 4

________ is a multi-firm process of buying and selling goods and services using Internet technologies.

Accepted Answer

A)  Social engineering 
B)  Value networking 
C)  E-commerce 
D)  Social networking 
A)  Social engineering 
B)  Value networking 
C)  E-commerce 
D)  Social networking

Question 5

Demand management is a CRM process.

Accepted Answer

A) True 
 B)False

Question 6

Clearinghouses ________.

Accepted Answer

A)  compare goods or services and take title to the goods that they sell 
B)  provide information about e-commerce Web sites that support B2B sales 
C)  provide goods and services at a stated price and arrange for the delivery of the goods 
D)  facilitate the auction of goods and services and deliver products to the highest bidders 
A)  compare goods or services and take title to the goods that they sell 
B)  provide information about e-commerce Web sites that support B2B sales 
C)  provide goods and services at a stated price and arrange for the delivery of the goods 
D)  facilitate the auction of goods and services and deliver products to the highest bidders

Question 7

Before the implementation of SAP at CBI, the various actors in the sales process used a unified sales database.

Accepted Answer

A) True 
 B)False

Question 8

Prior to the implementation of SAP at CBI, the warehouse used to check the credit of new customers.

Accepted Answer

A) True 
 B)False

Question 9

Web storefronts, such as Amazon.com and LLBean.com, are information systems that support the sales process of ________ companies.

Accepted Answer

A)  B2G 
B)  B2B 
C)  B2C 
D)  C2B 
A)  B2G 
B)  B2B 
C)  B2C 
D)  C2B

Question 10

A sale is an exchange of goods or services for money.

Accepted Answer

A) True 
 B)False

Question 11

Nonmerchant companies are companies that own the goods they sell.

Accepted Answer

A) True 
 B)False

Question 12

B2C sales are much more common than B2B sales.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a supply chain process?

Accepted Answer

A)  procurement 
B)  sales 
C)  service 
D)  promotion 
A)  procurement 
B)  sales 
C)  service 
D)  promotion

Question 14

Briefly describe the problems that the accountants at CBI were facing before the implementation of SAP.

Accepted Answer

At CBI, the accounting department occasi

Question 15

Which of the following statements is true regarding Salesforce.com?

Accepted Answer

A)  Companies need to have their own database before using Salesforce.com. 
B)  Salesforce.com keeps its customers' data in the cloud. 
C)  The software offered by Salesforce.com lacks scalability. 
D)  Start-up costs associated with using Salesforce.com are typically high. 
A)  Companies need to have their own database before using Salesforce.com. 
B)  Salesforce.com keeps its customers' data in the cloud. 
C)  The software offered by Salesforce.com lacks scalability. 
D)  Start-up costs associated with using Salesforce.com are typically high.

Question 16

Briefly describe the concept of social CRM.

Accepted Answer

Social CRM is an information system that

Question 17

The implementation of SAP at CBI resulted in slower customer responses although it facilitated up-to-date pricing.

Accepted Answer

A) True 
 B)False

Question 18

Freepages.com is a Web site that offers advertising space to companies. This Web site is an example of a ________ e-commerce concern.

Accepted Answer

A)  B2B 
B)  B2C 
C)  C2C 
D)  B2G 
A)  B2B 
B)  B2C 
C)  C2C 
D)  B2G

Question 19

eBay is a Web site that matches sellers and buyers without owning any of the products that are sold through the site. eBay is a merchant company.

Accepted Answer

A) True 
 B)False

Question 20

Prior to the implementation of SAP at CBI, which department was authorized to approve sales orders?

Accepted Answer

A)  accounting 
B)  purchasing 
C)  sales 
D)  marketing 
A)  accounting 
B)  purchasing 
C)  sales 
D)  marketing

Explain the changes made to the sales process at CBI after the implementation of SAP.

An electronic exchange is a type of clearinghouse that matches buyers and sellers.

E-commerce leads to ________, which is the elimination of middle layers of distributors and suppliers.

________ is a multi-firm process of buying and selling goods and services using Internet technologies.

Demand management is a CRM process.

Clearinghouses ________.

Before the implementation of SAP at CBI, the various actors in the sales process used a unified sales database.

Prior to the implementation of SAP at CBI, the warehouse used to check the credit of new customers.

Web storefronts, such as Amazon.com and LLBean.com, are information systems that support the sales process of ________ companies.

A sale is an exchange of goods or services for money.

Nonmerchant companies are companies that own the goods they sell.

B2C sales are much more common than B2B sales.

Which of the following is a supply chain process?

Briefly describe the problems that the accountants at CBI were facing before the implementation of SAP.

Which of the following statements is true regarding Salesforce.com?

Briefly describe the concept of social CRM.

The implementation of SAP at CBI resulted in slower customer responses although it facilitated up-to-date pricing.

Freepages.com is a Web site that offers advertising space to companies. This Web site is an example of a ________ e-commerce concern.

eBay is a Web site that matches sellers and buyers without owning any of the products that are sold through the site. eBay is a merchant company.

Prior to the implementation of SAP at CBI, which department was authorized to approve sales orders?

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters

Exam 8: Supporting the Sales Process with SAP

Explain the changes made to the sales process at CBI after the implementation of SAP.

An electronic exchange is a type of clearinghouse that matches buyers and sellers.

E-commerce leads to ________, which is the elimination of middle layers of distributors and suppliers.

________ is a multi-firm process of buying and selling goods and services using Internet technologies.

Demand management is a CRM process.

Clearinghouses ________.

Before the implementation of SAP at CBI, the various actors in the sales process used a unified sales database.

Prior to the implementation of SAP at CBI, the warehouse used to check the credit of new customers.

Web storefronts, such as Amazon.com and LLBean.com, are information systems that support the sales process of ________ companies.

A sale is an exchange of goods or services for money.

Nonmerchant companies are companies that own the goods they sell.

B2C sales are much more common than B2B sales.

Which of the following is a supply chain process?

Briefly describe the problems that the accountants at CBI were facing before the implementation of SAP.

Which of the following statements is true regarding Salesforce.com?

Briefly describe the concept of social CRM.

The implementation of SAP at CBI resulted in slower customer responses although it facilitated up-to-date pricing.

Freepages.com is a Web site that offers advertising space to companies. This Web site is an example of a ________ e-commerce concern.

eBay is a Web site that matches sellers and buyers without owning any of the products that are sold through the site. eBay is a merchant company.

Prior to the implementation of SAP at CBI, which department was authorized to approve sales orders?

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters