Question 1

A CRM system is used to integrate processes such as ________.

Accepted Answer

A)  inbound and outbound logistics 
B)  sales and services 
C)  procurement and sales 
D)  manufacturing and logistics 
A)  inbound and outbound logistics 
B)  sales and services 
C)  procurement and sales 
D)  manufacturing and logistics

Question 2

Describe CRM processes and SCM processes.

Accepted Answer

Integrating the customer-facing processe

Question 3

Reducing the number of cancelled sales was an effectiveness objective that CBI hoped to achieve through the implementation of SAP.

Accepted Answer

A) True 
 B)False

Question 4

How are bills generated at CBI after the implementation of SAP?

Accepted Answer

After the warehouse has posted the goods

Question 5

E-commerce is a multi-firm process of buying and selling goods and services using Internet technologies.

Accepted Answer

A) True 
 B)False

Question 6

The legal ownership of a shipment does not change until it is delivered to the buyer.

Accepted Answer

A) True 
 B)False

Question 7

At CBI, the Ship Goods activity occurs when a delivery truck leaves the warehouse with a shipment.

Accepted Answer

A) True 
 B)False

Question 8

Identify the efficiency objective that sales managers at CBI had set for the implementation of SAP.

Accepted Answer

A)  reducing the number of cancelled orders 
B)  greater responsiveness to customers 
C)  greater responsiveness to retailers 
D)  increasing the sale of first-year products 
A)  reducing the number of cancelled orders 
B)  greater responsiveness to customers 
C)  greater responsiveness to retailers 
D)  increasing the sale of first-year products

Question 9

Differentiate between auctions and clearinghouses.

Accepted Answer

Auctions match buyers and sellers by usi

Question 10

Briefly describe the problems that CBI's salespeople were facing before the implementation of SAP.

Accepted Answer

At CBI, the inventory data visible to sa

Question 11

Explain how a sales order was created at CBI before the implementation of SAP.

Accepted Answer

Prior to the implementation of SAP at CB

Question 12

At CBI, once a sales order is approved, SAP triggers a message to the warehouse manager to create an outbound document for this sales order.

Accepted Answer

A) True 
 B)False

Question 13

Prior to the implementation of SAP at CBI, accountants were authorized to approve sales orders.

Accepted Answer

A) True 
 B)False

Question 14

SAP helped CBI reduce the number of cancelled sales to its best customers.

Accepted Answer

A) True 
 B)False

Question 15

Determining price elasticity is more difficult for an e-commerce company than a typical "bricks-and-mortar" company.

Accepted Answer

A) True 
 B)False

Question 16

Before the implementation of SAP at CBI, many sales orders were rejected due to a lack of inventory. Which of the following was the reason for this?

Accepted Answer

A)  Sales staff were not given access to the warehouse database. 
B)  Accountants failed to check inventory before approving a sale. 
C)  Sales staff were not instructed to check the warehouse database. 
D)  Inventory data in the warehouse database used to lag by a day. 
A)  Sales staff were not given access to the warehouse database. 
B)  Accountants failed to check inventory before approving a sale. 
C)  Sales staff were not instructed to check the warehouse database. 
D)  Inventory data in the warehouse database used to lag by a day.

Question 17

Information systems that support the sales process of B2C companies are typically Web storefronts that customers use to enter and manage their orders.

Accepted Answer

A) True 
 B)False

Question 18

In the new SAP system at CBI, once a sales order is created, ________.

Accepted Answer

A)  a credit approval request is generated 
B)  an invoice is submitted 
C)  a transaction number is created 
D)  pre-sales actions are verified 
A)  a credit approval request is generated 
B)  an invoice is submitted 
C)  a transaction number is created 
D)  pre-sales actions are verified

Question 19

Salesforce.com charges customers for their services using a pay-as-you-go plan.

Accepted Answer

A) True 
 B)False

Question 20

An electronic exchange ________.

Accepted Answer

A)  supports competitive bidding 
B)  takes title to the goods it sells 
C)  generates revenue only through advertising 
D)  matches buyers and sellers 
A)  supports competitive bidding 
B)  takes title to the goods it sells 
C)  generates revenue only through advertising 
D)  matches buyers and sellers

A CRM system is used to integrate processes such as ________.

Describe CRM processes and SCM processes.

Reducing the number of cancelled sales was an effectiveness objective that CBI hoped to achieve through the implementation of SAP.

How are bills generated at CBI after the implementation of SAP?

E-commerce is a multi-firm process of buying and selling goods and services using Internet technologies.

The legal ownership of a shipment does not change until it is delivered to the buyer.

At CBI, the Ship Goods activity occurs when a delivery truck leaves the warehouse with a shipment.

Identify the efficiency objective that sales managers at CBI had set for the implementation of SAP.

Differentiate between auctions and clearinghouses.

Briefly describe the problems that CBI's salespeople were facing before the implementation of SAP.

Explain how a sales order was created at CBI before the implementation of SAP.

At CBI, once a sales order is approved, SAP triggers a message to the warehouse manager to create an outbound document for this sales order.

Prior to the implementation of SAP at CBI, accountants were authorized to approve sales orders.

SAP helped CBI reduce the number of cancelled sales to its best customers.

Determining price elasticity is more difficult for an e-commerce company than a typical "bricks-and-mortar" company.

Before the implementation of SAP at CBI, many sales orders were rejected due to a lack of inventory. Which of the following was the reason for this?

Information systems that support the sales process of B2C companies are typically Web storefronts that customers use to enter and manage their orders.

In the new SAP system at CBI, once a sales order is created, ________.

Salesforce.com charges customers for their services using a pay-as-you-go plan.

An electronic exchange ________.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters

Exam 8: Supporting the Sales Process with SAP

A CRM system is used to integrate processes such as ________.

Describe CRM processes and SCM processes.

Reducing the number of cancelled sales was an effectiveness objective that CBI hoped to achieve through the implementation of SAP.

How are bills generated at CBI after the implementation of SAP?

E-commerce is a multi-firm process of buying and selling goods and services using Internet technologies.

The legal ownership of a shipment does not change until it is delivered to the buyer.

At CBI, the Ship Goods activity occurs when a delivery truck leaves the warehouse with a shipment.

Identify the efficiency objective that sales managers at CBI had set for the implementation of SAP.

Differentiate between auctions and clearinghouses.

Briefly describe the problems that CBI's salespeople were facing before the implementation of SAP.

Explain how a sales order was created at CBI before the implementation of SAP.

At CBI, once a sales order is approved, SAP triggers a message to the warehouse manager to create an outbound document for this sales order.

Prior to the implementation of SAP at CBI, accountants were authorized to approve sales orders.

SAP helped CBI reduce the number of cancelled sales to its best customers.

Determining price elasticity is more difficult for an e-commerce company than a typical "bricks-and-mortar" company.

Before the implementation of SAP at CBI, many sales orders were rejected due to a lack of inventory. Which of the following was the reason for this?

Information systems that support the sales process of B2C companies are typically Web storefronts that customers use to enter and manage their orders.

In the new SAP system at CBI, once a sales order is created, ________.

Salesforce.com charges customers for their services using a pay-as-you-go plan.

An electronic exchange ________.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters