Question 1

In comparison to people from collectivist cultures, people from INDIVIDUALIST cultures tend to resolve conflict based on

Accepted Answer

A)  The needs of their families. 
B)  The needs of their communities. 
C)  The interests of their families. 
D)  The interests of their communities. 
E)  Their individual needs or interests. 
A)  The needs of their families. 
B)  The needs of their communities. 
C)  The interests of their families. 
D)  The interests of their communities. 
E)  Their individual needs or interests.

Question 2

ACTIVE LISTENING refers to

Accepted Answer

A)  Asking clear questions. 
B)  Sitting silently when someone else is speaking. 
C)  The intentional use of self to demonstrate to a speaker that you have heard and understood what the speaker has said. 
D)  Paraphrasing everything a person says, without regard to whether the paraphrase accurately conveys what the speaker has said. 
E)  Nodding your head as someone speaks to you. 
A)  Asking clear questions. 
B)  Sitting silently when someone else is speaking. 
C)  The intentional use of self to demonstrate to a speaker that you have heard and understood what the speaker has said. 
D)  Paraphrasing everything a person says, without regard to whether the paraphrase accurately conveys what the speaker has said. 
E)  Nodding your head as someone speaks to you.

Question 3

The "A" in ADR suggests that mediation and other forms of collaborative dispute resolution may be used as an alternative to

Accepted Answer

A)  Family group conferencing. 
B)  Interest-based negotiation. 
C)  Advocacy. 
D)  Litigation. 
E)  Perjury. 
A)  Family group conferencing. 
B)  Interest-based negotiation. 
C)  Advocacy. 
D)  Litigation. 
E)  Perjury.

Question 4

Compare and contrast an ACCOMMODATING CR STYLE and an AVOIDING CR STYLE.

Accepted Answer

An accommodating conflict resolution (CR

Question 5

Describe a situation in which an AVOIDING CR STYLE would be useful.

Accepted Answer

An avoiding conflict resolution style wo

Question 6

What is the difference between MEDITATION and REFLECTION?

Accepted Answer

Meditation and reflection are two distin

Question 7

Describe how optimism can be a useful trait for CR professionals.

Accepted Answer

Optimism can be a useful trait for CR (C

Question 8

A JUDGE is

Accepted Answer

A)  A neutral third party who helps people talk about their conflict and develop their own way of resolving it. 
B)  A professional who facilitates discussion between lawyers, so that they can determine what is best for their clients. 
C)  A professional appointed or elected by the state to help arbitrate conflicts that people bring to the courts. 
D)  A private practitioner who evaluates what is best for people who cannot resolve a conflict on their own. 
E)  An impartial third party who make recommendations about who is right and who is wrong. 
A)  A neutral third party who helps people talk about their conflict and develop their own way of resolving it. 
B)  A professional who facilitates discussion between lawyers, so that they can determine what is best for their clients. 
C)  A professional appointed or elected by the state to help arbitrate conflicts that people bring to the courts. 
D)  A private practitioner who evaluates what is best for people who cannot resolve a conflict on their own. 
E)  An impartial third party who make recommendations about who is right and who is wrong.

Question 9

An EVALUATOR assists parties by

Accepted Answer

A)  Separating them so they cannot speak with each other. 
B)  Giving them incentives to resolve conflict amicably. 
C)  Assessing the issues giving rise to the conflict and providing professional opinions about how to resolve the conflict. 
D)  Helping the clients deal with emotional issues by using therapy or counseling. 
E)  Only (a) and (b). 
A)  Separating them so they cannot speak with each other. 
B)  Giving them incentives to resolve conflict amicably. 
C)  Assessing the issues giving rise to the conflict and providing professional opinions about how to resolve the conflict. 
D)  Helping the clients deal with emotional issues by using therapy or counseling. 
E)  Only (a) and (b).

Question 10

A COMPETITIVE CR STYLE refers to a person who has

Accepted Answer

A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self. 
A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self.

Question 11

In order to REFLECT on one's own conflict resolution practice, a helping professional can

Accepted Answer

A)  Review cases with a supervisor. 
B)  Think about how to intervene in a case prior to meeting with clients. 
C)  Look back on how one intervened in a case. 
D)  Write a journal that describes one's thoughts, feelings, and responses in managing conflict with clients. 
E)  All of the above. 
A)  Review cases with a supervisor. 
B)  Think about how to intervene in a case prior to meeting with clients. 
C)  Look back on how one intervened in a case. 
D)  Write a journal that describes one's thoughts, feelings, and responses in managing conflict with clients. 
E)  All of the above.

Question 12

Compare and contrast the SOCIAL JUSTICE and TRANSFORMATIVE stories of mediation.

Accepted Answer

Social justice and transformative storie

Question 13

Social conﬂict exists when

Accepted Answer

A)  Two or more parties have differences in beliefs, values, positions, social identities, or interests. 
B)  A person has two or more conflicting beliefs in his or her mind. 
C)  A person has two or more conflicting values. 
D)  Two or more parties perceive that their values are in agreement. 
E)  Two or more parties perceive that their positions are in agreement. 
A)  Two or more parties have differences in beliefs, values, positions, social identities, or interests. 
B)  A person has two or more conflicting beliefs in his or her mind. 
C)  A person has two or more conflicting values. 
D)  Two or more parties perceive that their values are in agreement. 
E)  Two or more parties perceive that their positions are in agreement.

Question 14

Irene does not know whether Buddy is late because of traffic problems or because he is just lazy. Provide one example of a CLOSED QUESTION and one example of an OPEN QUESTION that Irene could use to clarify why Buddy is late.

Accepted Answer

Closed Question: "Did you get caught in

Question 15

AN AVOIDING CR STYLE refers to a person who has

Accepted Answer

A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self. 
A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self.

Question 16

CR professionals can inspire themselves and others to take risks by

Accepted Answer

A)  Offering respect, even when they feel denigrated. 
B)  Offering vulnerability, even when they feel fear. 
C)  Building solidarity with others, even when faced by divisiveness. 
D)  Reaching out to others, even when surrounded by hateful feelings. 
E)  All of the above. 
A)  Offering respect, even when they feel denigrated. 
B)  Offering vulnerability, even when they feel fear. 
C)  Building solidarity with others, even when faced by divisiveness. 
D)  Reaching out to others, even when surrounded by hateful feelings. 
E)  All of the above.

Question 17

Identify three strategies that CR professionals can use to stimulate imagination and visionary thinking when working with others.

Accepted Answer

1. Encourage brainstorming and idea gene

Question 18

In contrast to the term CONFLICT RESOLUTION, CONFLICT MANAGEMENT suggests that conflict

Accepted Answer

A)  May be resolved in a single moment in time. 
B)  May need to be handled in a strategic manner over an extended period. 
C)  Should be avoided. 
D)  Should be ended as soon as possible. 
E)  Arises when one person is wrong, one person is right, and there is no room for compromise. 
A)  May be resolved in a single moment in time. 
B)  May need to be handled in a strategic manner over an extended period. 
C)  Should be avoided. 
D)  Should be ended as soon as possible. 
E)  Arises when one person is wrong, one person is right, and there is no room for compromise.

Question 19

Identify one aspect of your culture or diversity (religion, ethnicity, socioeconomic status, gender, etc.). Describe how this aspect of your diversity affects your values, attitudes, or beliefs toward conflict or conflict resolution.

Accepted Answer

One aspect of my diversity is my religio

Question 20

What is the difference between EMERGENT and CONTRACTUAL conflict resolution?

Accepted Answer

Emergent and contractual conflict resolu

In comparison to people from collectivist cultures, people from INDIVIDUALIST cultures tend to resolve conflict based on

ACTIVE LISTENING refers to

The "A" in ADR suggests that mediation and other forms of collaborative dispute resolution may be used as an alternative to

Compare and contrast an ACCOMMODATING CR STYLE and an AVOIDING CR STYLE.

Describe a situation in which an AVOIDING CR STYLE would be useful.

What is the difference between MEDITATION and REFLECTION?

Describe how optimism can be a useful trait for CR professionals.

A JUDGE is

An EVALUATOR assists parties by

A COMPETITIVE CR STYLE refers to a person who has

In order to REFLECT on one's own conflict resolution practice, a helping professional can

Compare and contrast the SOCIAL JUSTICE and TRANSFORMATIVE stories of mediation.

Social conﬂict exists when

Irene does not know whether Buddy is late because of traffic problems or because he is just lazy. Provide one example of a CLOSED QUESTION and one example of an OPEN QUESTION that Irene could use to clarify why Buddy is late.

AN AVOIDING CR STYLE refers to a person who has

CR professionals can inspire themselves and others to take risks by

Identify three strategies that CR professionals can use to stimulate imagination and visionary thinking when working with others.

In contrast to the term CONFLICT RESOLUTION, CONFLICT MANAGEMENT suggests that conflict

Identify one aspect of your culture or diversity (religion, ethnicity, socioeconomic status, gender, etc.). Describe how this aspect of your diversity affects your values, attitudes, or beliefs toward conflict or conflict resolution.

What is the difference between EMERGENT and CONTRACTUAL conflict resolution?

The Theoretical Bases of Conflict Resolution

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Interest-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters

Exam 1: The Mindful Practitioner

In comparison to people from collectivist cultures, people from INDIVIDUALIST cultures tend to resolve conflict based on

ACTIVE LISTENING refers to

The "A" in ADR suggests that mediation and other forms of collaborative dispute resolution may be used as an alternative to

Compare and contrast an ACCOMMODATING CR STYLE and an AVOIDING CR STYLE.

Describe a situation in which an AVOIDING CR STYLE would be useful.

What is the difference between MEDITATION and REFLECTION?

Describe how optimism can be a useful trait for CR professionals.

A JUDGE is

An EVALUATOR assists parties by

A COMPETITIVE CR STYLE refers to a person who has

In order to REFLECT on one's own conflict resolution practice, a helping professional can

Compare and contrast the SOCIAL JUSTICE and TRANSFORMATIVE stories of mediation.

Social conﬂict exists when

Irene does not know whether Buddy is late because of traffic problems or because he is just lazy. Provide one example of a CLOSED QUESTION and one example of an OPEN QUESTION that Irene could use to clarify why Buddy is late.

AN AVOIDING CR STYLE refers to a person who has

CR professionals can inspire themselves and others to take risks by

Identify three strategies that CR professionals can use to stimulate imagination and visionary thinking when working with others.

In contrast to the term CONFLICT RESOLUTION, CONFLICT MANAGEMENT suggests that conflict

Identify one aspect of your culture or diversity (religion, ethnicity, socioeconomic status, gender, etc.). Describe how this aspect of your diversity affects your values, attitudes, or beliefs toward conflict or conflict resolution.

What is the difference between EMERGENT and CONTRACTUAL conflict resolution?

The Theoretical Bases of Conflict Resolution

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Interest-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters