Exam 1: Introduction and Historical Background

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Management by objectives (MBO) has which of the following characteristics?

(Multiple Choice)
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Many employees will ______________, working from their homes or other locations using computer technology.

(Short Answer)
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A manager should use concepts from only one theory to analyze an organizational problem.

(True/False)
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Modern organizations will prove exhilarating for some employees and stressful for others.

(True/False)
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An early observation on organizations and management (Follett): managers should use conflict constructively in organizations.

(True/False)
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An early observation on organizations and management (Follett): power and authority are the same.

(True/False)
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______________ focuses on performing above minimum standards.

(Short Answer)
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Moving decision authority to positions below a manager in an organization is ______________.

(Short Answer)
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A theory is a plausible explanation of a phenomenon.

(True/False)
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Latent dysfunctional consequences of the division of labor (Adam Smith) include which of the following?

(Multiple Choice)
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Manifest consequences are the intended results of a person's actions.

(True/False)
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The type of authority used in bureaucracies is

(Multiple Choice)
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Adam Smith felt the division of labor could have some latent dysfunctional consequences.

(True/False)
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Electronic business (e-commerce) will force new strategic decisions on managers in the future.

(True/False)
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The theorist most closely associated with an analysis bureaucracy is ______________.

(Short Answer)
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An organization is a system of cooperative action, with a purpose, involving two or more people.

(True/False)
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A plausible explanation of a phenomenon is a(n) ______________.

(Short Answer)
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_____________ are positive intended consequences of organizational interventions.

(Short Answer)
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When an organization sets quantity goals for production, and workers meet these goals by producing poor-quality output, the poor-quality output is a

(Multiple Choice)
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An early observation on organizations and management (Follett): control based on force such as dominance is ______________.

(Short Answer)
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