Exam 14: Decision-Making and Problem-Solving Processes

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Groups do a better job than individuals with ______________ problems that have ______________ parts.

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ill-defined problems, loosely coupled

When a manager must choose between two downsizing plans in which either 200 jobs will be saved for certain or 600 jobs might be saved, the manager will most likely be ______________ in approaching the problem.

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B

Decisions about handling exchanges and returns of gifts are programmed decisions.

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True

Individuals make better decisions than groups with well-structured problems that have tightly coupled parts.

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The "G" approach to decision making tries to get consensus among group members.

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______________ increases between a decision maker and others as one moves from the authoritative ("A") approaches to decision making to the more group-based ("G") approaches.

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Criticism of ideas is not allowed in brainstorming.

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Decision makers in ______________ and ______________ usually consider all alternatives before choosing.

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Groups that have lost their ability to critically assess alternative solutions to a problem suffer from ______________.

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The approaches labeled with an "A" are ______________ in character; the decision maker ______________ makes the decision.

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People prefer to avoid risks in decisions involving ______________.

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Assigning a member of a decision-making group the role of devil's advocate can help avoid groupthink.

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The ______________ is the tendency to recall and use information that is easily retrieved from memory.

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Decision making is less ______________ in Swedish organizations than in Philippine organizations.

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The approaches labeled with a "C" are ______________ in character; the decision maker gets ______________ and ______________ before deciding.

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The rational model of decision making views the decision maker as knowing all alternatives and results.

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Which of the following is not true about decision making in organizations?

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Which of the following is false about decision support systems?

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Electronic brainstorming may improve the number of ideas generated over traditional brainstorming groups.

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The ______________ bias occurs when people recall recent, vivid events more easily than other events.

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