Question 1

A leader with the leadership mystique presents a(n) ______________ to followers that can guide organizational change.

Accepted Answer

sense of mission (vision)

Question 2

Organizational development does not take a self-renewing view of organizations and planned change.

Accepted Answer

A) True 
 B)False  False

Question 3

Ethical issue about organizational change and development: All data collected must be treated ______________.

Accepted Answer

confidentially

Question 4

A manager can reduce resistance to change by using a change agent with characteristics (e.g., attire, values, and language) similar to the change target.

Accepted Answer

A) True 
 B)False

Question 5

In the revolutionary change process, an organization that moves steadily toward its goals is experiencing

Accepted Answer

A)  Deep structures. 
B)  Equilibrium periods. 
C)  Revolutionary periods. 
D)  No answers are correct. 
A)  Deep structures. 
B)  Equilibrium periods. 
C)  Revolutionary periods. 
D)  No answers are correct.

Question 6

The organizational development phase that identifies different courses of action and steps to cause the change is

Accepted Answer

A)  Intervention. 
B)  Diagnosis. 
C)  Planning the change. 
D)  Feedback. 
A)  Intervention. 
B)  Diagnosis. 
C)  Planning the change. 
D)  Feedback.

Question 7

Which of the following is a way managers can reduce resistance to change in organizations?

Accepted Answer

A)  Use ceremonies to disengage from the past. 
B)  Communicate information about the change. 
C)  Involve key people who will be affected by the change. 
D)  All answers are ways managers can reduce resistance to change in organizations. 
A)  Use ceremonies to disengage from the past. 
B)  Communicate information about the change. 
C)  Involve key people who will be affected by the change. 
D)  All answers are ways managers can reduce resistance to change in organizations.

Question 8

Which of the following is a possible force opposing change in organizations?

Accepted Answer

A)  Consumer groups. 
B)  Unions. 
C)  Employees. 
D)  All answers are possible forces opposing change. 
A)  Consumer groups. 
B)  Unions. 
C)  Employees. 
D)  All answers are possible forces opposing change.

Question 9

______________ can result in uncontrolled, if not chaotic, change effects on the organization.

Accepted Answer

Unplanned organizati

Question 10

Ethical issue: Confidentiality of data collected.

Accepted Answer

A) True 
 B)False

Question 11

Successfully changing an organization requires knowing how to cause change and manage change.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is an aspect of organizational change?

Accepted Answer

A)  Organizational change involves moving from the organization's present state to a target or future state. 
B)  Many sources of pressure push managers to change their organizations. 
C)  People in organizations often resist change. 
D)  Each answer is an aspect of organizational change. 
A)  Organizational change involves moving from the organization's present state to a target or future state. 
B)  Many sources of pressure push managers to change their organizations. 
C)  People in organizations often resist change. 
D)  Each answer is an aspect of organizational change.

Question 13

Equilibrium periods are part of evolutionary change.

Accepted Answer

A) True 
 B)False

Question 14

Organizational development interventions that include changes in the organization's culture and mission are

Accepted Answer

A)  Structural and technological interventions. 
B)  Human process interventions. 
C)  Strategy interventions. 
D)  Human resource management interventions. 
A)  Structural and technological interventions. 
B)  Human process interventions. 
C)  Strategy interventions. 
D)  Human resource management interventions.

Question 15

Examples of outside forces against change include ______________ and ______________.

Accepted Answer

consumer groups, uni

Question 16

Deliberate, systematic efforts by managers to move an organization to a new state is ______________.

Accepted Answer

planned or

Question 17

Which of the following data collection methods does a change agent use first to diagnose an organization?

Accepted Answer

A)  Observation. 
B)  Surveys. 
C)  Interviews. 
D)  Accessing company records. 
A)  Observation. 
B)  Surveys. 
C)  Interviews. 
D)  Accessing company records.

Question 18

People in Latin American countries use confrontational approaches to managing conflict.

Accepted Answer

A) True 
 B)False

Question 19

Forces for change can come from ______________ or ______________ the organization.

Accepted Answer

The answer of Forces for change can come from ______________...

Question 20

Organizational development sees conflict as something that can be positively managed.

Accepted Answer

A) True 
 B)False

A leader with the leadership mystique presents a(n) ______________ to followers that can guide organizational change.

Organizational development does not take a self-renewing view of organizations and planned change.

Ethical issue about organizational change and development: All data collected must be treated ______________.

A manager can reduce resistance to change by using a change agent with characteristics (e.g., attire, values, and language) similar to the change target.

In the revolutionary change process, an organization that moves steadily toward its goals is experiencing

The organizational development phase that identifies different courses of action and steps to cause the change is

Which of the following is a way managers can reduce resistance to change in organizations?

Which of the following is a possible force opposing change in organizations?

______________ can result in uncontrolled, if not chaotic, change effects on the organization.

Ethical issue: Confidentiality of data collected.

Successfully changing an organization requires knowing how to cause change and manage change.

Which of the following is an aspect of organizational change?

Equilibrium periods are part of evolutionary change.

Organizational development interventions that include changes in the organization's culture and mission are

Examples of outside forces against change include and .

Deliberate, systematic efforts by managers to move an organization to a new state is ______________.

Which of the following data collection methods does a change agent use first to diagnose an organization?

People in Latin American countries use confrontational approaches to managing conflict.

Forces for change can come from or the organization.

Organizational development sees conflict as something that can be positively managed.

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Communication Processes

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Filters

Exam 18: Organizational Change and Development

A leader with the leadership mystique presents a(n) ______________ to followers that can guide organizational change.

Organizational development does not take a self-renewing view of organizations and planned change.

Ethical issue about organizational change and development: All data collected must be treated ______________.

A manager can reduce resistance to change by using a change agent with characteristics (e.g., attire, values, and language) similar to the change target.

In the revolutionary change process, an organization that moves steadily toward its goals is experiencing

The organizational development phase that identifies different courses of action and steps to cause the change is

Which of the following is a way managers can reduce resistance to change in organizations?

Which of the following is a possible force opposing change in organizations?

______________ can result in uncontrolled, if not chaotic, change effects on the organization.

Ethical issue: Confidentiality of data collected.

Successfully changing an organization requires knowing how to cause change and manage change.

Which of the following is an aspect of organizational change?

Equilibrium periods are part of evolutionary change.

Organizational development interventions that include changes in the organization's culture and mission are

Examples of outside forces against change include ______________ and ______________.

Deliberate, systematic efforts by managers to move an organization to a new state is ______________.

Which of the following data collection methods does a change agent use first to diagnose an organization?

People in Latin American countries use confrontational approaches to managing conflict.

Forces for change can come from ______________ or ______________ the organization.

Organizational development sees conflict as something that can be positively managed.

Introduction and Historical Background

The Context of Modern Organizations Diversity, Quality, Technology, International

Ethics and Behavior in Organizations

Organizational Culture

Perception, Attitudes, and Personality

Organizational Socialization

Motivation: Need Theories

Motivation: Cognitive and Behavioral Theories and Techniques

Intrinsic Rewards and Job Design

Groups and Intergroup Processes

Conflict in Organizations

Leadership and Management

Communication Processes

Decision-Making and Problem-Solving Processes

Power and Political Behavior

Stress in Organizations

Organizational Design

Filters

Examples of outside forces against change include and .

Forces for change can come from or the organization.