Question 1

Which communication channel would be most successful to inform managers of impending company-wide layoff?

Accepted Answer

A)  Telephone conversations 
B)  Face-to-face contact 
C)  Electronic media 
D)  Written media 
E)  None of these 
A)  Telephone conversations 
B)  Face-to-face contact 
C)  Electronic media 
D)  Written media 
E)  None of these B

Question 2

What percentage of a manager's time is spent in direct communication?

Accepted Answer

A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent 
A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent D

Question 3

Research finds that the most effective way to persuade and influence others is by issuing directives.

Accepted Answer

A) True 
 B)False  False

Question 4

Listening is ____ of effective communication.

Accepted Answer

A)  10 percent 
B)  25 percent 
C)  40 percent 
D)  50 percent 
E)  75 percent 
A)  10 percent 
B)  25 percent 
C)  40 percent 
D)  50 percent 
E)  75 percent

Question 5

Communication is the process by which information is transmitted from the speaker to the listener.

Accepted Answer

A) True 
 B)False

Question 6

Managers facilitate strategic conversations by using open communication,actively listening to others,applying the practice of dialogue,and using feedback for learning and change.

Accepted Answer

A) True 
 B)False

Question 7

A formal communication channel is a communication channel that flows within the chain of command.

Accepted Answer

A) True 
 B)False

Question 8

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Accepted Answer

A) True 
 B)False

Question 9

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

A) True 
 B)False

Question 10

List the three formal communication channels found in organizations.

Accepted Answer

The three channels are (1)the

Question 11

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Accepted Answer

A) True 
 B)False

Question 12

Managers spend 80 percent of every working day reading or writing.

Accepted Answer

A) True 
 B)False

Question 13

Types of information generally communicated upwards include performance reports,suggestions for improvement and performance feedback.

Accepted Answer

A) True 
 B)False

Question 14

____ is defined as communication transmitted through actions and behaviors rather than through words.

Accepted Answer

A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail 
A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail

Question 15

Information distortion or loss of message content is a major problem with

Accepted Answer

A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication. 
A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication.

Question 16

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Accepted Answer

A) True 
 B)False

Question 17

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Accepted Answer

The answer of ____________________ involves the skill of grasping both...

Question 18

Without ____________________,the communication is one-way.

Accepted Answer

The answer of Without ____________________,the communication is one-way....

Question 19

The sender must encode the message and select a communication channel after developing the message.

Accepted Answer

A) True 
 B)False

Question 20

Blogs,running Web logs that allow people to post opinions,ideas,and information,provide a low-cost,always-fresh real-time link between organizations and customers,employees,the media,and investors.

Accepted Answer

A) True 
 B)False

Which communication channel would be most successful to inform managers of impending company-wide layoff?

What percentage of a manager's time is spent in direct communication?

Research finds that the most effective way to persuade and influence others is by issuing directives.

Listening is ____ of effective communication.

Communication is the process by which information is transmitted from the speaker to the listener.

Managers facilitate strategic conversations by using open communication,actively listening to others,applying the practice of dialogue,and using feedback for learning and change.

A formal communication channel is a communication channel that flows within the chain of command.

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

List the three formal communication channels found in organizations.

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Managers spend 80 percent of every working day reading or writing.

Types of information generally communicated upwards include performance reports,suggestions for improvement and performance feedback.

____ is defined as communication transmitted through actions and behaviors rather than through words.

Information distortion or loss of message content is a major problem with

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Without ____________________,the communication is one-way.

The sender must encode the message and select a communication channel after developing the message.

Blogs,running Web logs that allow people to post opinions,ideas,and information,provide a low-cost,always-fresh real-time link between organizations and customers,employees,the media,and investors.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters

Exam 13: Managing Communication

Which communication channel would be most successful to inform managers of impending company-wide layoff?

What percentage of a manager's time is spent in direct communication?

Research finds that the most effective way to persuade and influence others is by issuing directives.

Listening is ____ of effective communication.

Communication is the process by which information is transmitted from the speaker to the listener.

Managers facilitate strategic conversations by using open communication,actively listening to others,applying the practice of dialogue,and using feedback for learning and change.

A formal communication channel is a communication channel that flows within the chain of command.

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

List the three formal communication channels found in organizations.

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Managers spend 80 percent of every working day reading or writing.

Types of information generally communicated upwards include performance reports,suggestions for improvement and performance feedback.

____ is defined as communication transmitted through actions and behaviors rather than through words.

Information distortion or loss of message content is a major problem with

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Without ____________________,the communication is one-way.

The sender must encode the message and select a communication channel after developing the message.

Blogs,running Web logs that allow people to post opinions,ideas,and information,provide a low-cost,always-fresh real-time link between organizations and customers,employees,the media,and investors.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters