Question 1

____________________ refers to the system of governing an organization so that the interests of corporate owners are protected.

Accepted Answer

Corporate governance

Question 2

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Accepted Answer

A)  tasks make high skill demands on employees 
B)  TQM serves to enrich jobs and motivate employees 
C)  problem-solving skills are improved for all employees 
D)  participation and teamwork are used to tackle significant problems 
E)  managers wait for big, dramatic innovations 
A)  tasks make high skill demands on employees 
B)  TQM serves to enrich jobs and motivate employees 
C)  problem-solving skills are improved for all employees 
D)  participation and teamwork are used to tackle significant problems 
E)  managers wait for big, dramatic innovations E

Question 3

Identify and briefly describe the four steps of the feedback control model.

Accepted Answer

The four steps are 1)establish standards of performance,2)measure actual performance,3)compare performance to standards,and 4)take corrective action.Please refer to exhibit 15.2 in the text.

Question 4

Benchmarking is the age-old practice of allowing the artisan to sign his name to the finished product.

Accepted Answer

A) True 
 B)False

Question 5

Managers record,analyze,and discuss the metrics on the balanced scorecard to determine if the organization is achieving its strategic goals.

Accepted Answer

A) True 
 B)False

Question 6

A(n)____________________ includes anticipated and actual expenses for each responsibility center and for the total organization.

Accepted Answer

The answer of A(n)____________________ includes anticipated and actual expenses for...

Question 7

Your department has absenteeism standards,a way to measure absenteeism,and,based on your investigation,you have concluded that your department has an excessive absenteeism rate.What should your next step be?

Accepted Answer

A)  Set new absenteeism standards 
B)  Develop new measures of absenteeism 
C)  Terminate three employees for excessive absenteeism 
D)  All of these would be good examples of taking corrective action. 
E)  None of these 
A)  Set new absenteeism standards 
B)  Develop new measures of absenteeism 
C)  Terminate three employees for excessive absenteeism 
D)  All of these would be good examples of taking corrective action. 
E)  None of these

Question 8

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Accepted Answer

A) True 
 B)False

Question 9

Discuss open-book management and the balanced scorecard.

Accepted Answer

Open-book management allows employees to

Question 10

In planning and budgeting for the next 12 months,Katrina is participating in a budgeting process in which lower-level manager's budget their department's resource needs and pass them up to top management for approval.This budget process is an example of

Accepted Answer

A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting. 
E)  none of these. 
A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting. 
E)  none of these.

Question 11

____ provide the basic information used for financial control of an organization.

Accepted Answer

A)  Owners equity 
B)  Income statements 
C)  Financial position 
D)  Mission Statements 
E)  100-Ks 
A)  Owners equity 
B)  Income statements 
C)  Financial position 
D)  Mission Statements 
E)  100-Ks

Question 12

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

Accepted Answer

A)  Capital expenditure budget 
B)  Balance sheet budget 
C)  Cash budget 
D)  Revenue budget 
E)  Profit budget 
A)  Capital expenditure budget 
B)  Balance sheet budget 
C)  Cash budget 
D)  Revenue budget 
E)  Profit budget

Question 13

One area in which many managers are implementing stronger controls is

Accepted Answer

A)  employee use of e-mail and Internet. 
B)  employee breaks. 
C)  office socialization. 
D)  employee conflict. 
E)  promptness. 
A)  employee use of e-mail and Internet. 
B)  employee breaks. 
C)  office socialization. 
D)  employee conflict. 
E)  promptness.

Question 14

____ indicators focus on production and operating statistics.

Accepted Answer

A)  Financial performance 
B)  Business process 
C)  Critical success 
D)  Potential for learning and growth 
E)  Performance measurement 
A)  Financial performance 
B)  Business process 
C)  Critical success 
D)  Potential for learning and growth 
E)  Performance measurement

Question 15

In a TQM program,what is benchmarking?

Accepted Answer

Benchmarking is the continuous process o

Question 16

It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

Accepted Answer

A) True 
 B)False

Question 17

The ____________________ lists planned investments in major assets such as buildings,trucks,and heavy machinery,often involving expenditures over more than a year.

Accepted Answer

The answer of The ____________________ lists planned investments in major...

Question 18

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service,internal business processes,and the organization's capacity for learning and growth.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Accepted Answer

A)  Economic value-added system 
B)  Activity-based costing system 
C)  Market value-added system 
D)  Balanced scorecard 
E)  Open-book management system 
A)  Economic value-added system 
B)  Activity-based costing system 
C)  Market value-added system 
D)  Balanced scorecard 
E)  Open-book management system

Question 20

Within the balanced scorecard,customer service indicators measure things such as employee retention and satisfaction.

Accepted Answer

A) True 
 B)False

____________________ refers to the system of governing an organization so that the interests of corporate owners are protected.

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Identify and briefly describe the four steps of the feedback control model.

Benchmarking is the age-old practice of allowing the artisan to sign his name to the finished product.

Managers record,analyze,and discuss the metrics on the balanced scorecard to determine if the organization is achieving its strategic goals.

A(n)____________________ includes anticipated and actual expenses for each responsibility center and for the total organization.

Your department has absenteeism standards,a way to measure absenteeism,and,based on your investigation,you have concluded that your department has an excessive absenteeism rate.What should your next step be?

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Discuss open-book management and the balanced scorecard.

In planning and budgeting for the next 12 months,Katrina is participating in a budgeting process in which lower-level manager's budget their department's resource needs and pass them up to top management for approval.This budget process is an example of

____ provide the basic information used for financial control of an organization.

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

One area in which many managers are implementing stronger controls is

____ indicators focus on production and operating statistics.

In a TQM program,what is benchmarking?

It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

The ____________________ lists planned investments in major assets such as buildings,trucks,and heavy machinery,often involving expenditures over more than a year.

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service,internal business processes,and the organization's capacity for learning and growth.

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Within the balanced scorecard,customer service indicators measure things such as employee retention and satisfaction.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Appendix-Managing Human Resources and Diversity

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Exam 15: Managing Quality and Performance

____________________ refers to the system of governing an organization so that the interests of corporate owners are protected.

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Identify and briefly describe the four steps of the feedback control model.

Benchmarking is the age-old practice of allowing the artisan to sign his name to the finished product.

Managers record,analyze,and discuss the metrics on the balanced scorecard to determine if the organization is achieving its strategic goals.

A(n)____________________ includes anticipated and actual expenses for each responsibility center and for the total organization.

Your department has absenteeism standards,a way to measure absenteeism,and,based on your investigation,you have concluded that your department has an excessive absenteeism rate.What should your next step be?

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Discuss open-book management and the balanced scorecard.

In planning and budgeting for the next 12 months,Katrina is participating in a budgeting process in which lower-level manager's budget their department's resource needs and pass them up to top management for approval.This budget process is an example of

____ provide the basic information used for financial control of an organization.

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

One area in which many managers are implementing stronger controls is

____ indicators focus on production and operating statistics.

In a TQM program,what is benchmarking?

It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

The ____________________ lists planned investments in major assets such as buildings,trucks,and heavy machinery,often involving expenditures over more than a year.

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service,internal business processes,and the organization's capacity for learning and growth.

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Within the balanced scorecard,customer service indicators measure things such as employee retention and satisfaction.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Appendix-Managing Human Resources and Diversity

Filters