Exam 16: Appendix-Managing Human Resources and Diversity

Because employees with different backgrounds bring different options and ideas to the table,a diverse workforce may lead to increased conflict,anxiety,and misunderstanding.

Americans pay close attention to appearance.

A corporate university is an in-house training and education facility that offers broad-based learning opportunities for employees.

People who work for an organization,but not on a permanent or full-time basis are called "employees of choice."

A type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones refers to the halo effect.

Finding the right people to apply new information technology for e-business is a current strategic issue of particular concern for HR managers.

BARS is a rating technique that relates an employee's performance to specific job-related incidents.

Pay-for-performance is incentive pay that ties at least part of compensation to employee effort and performance.

A written test designed to measure a particular attribute such as intelligence or aptitude is called an employment test.

It is okay for a job application to ask whether the applicant has a legal right to work in the United States.

The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.

A one-way communication channel that allows the organization to obtain information about the applicant is an interview.

Human resource planning refers to the forecasting of human resource needs and the projected matching of individuals with expected job vacancies.

An important characteristic of network groups is that they are created informally by employees,not the organization,and membership is voluntary.

Affirmative action requires that an employer take positive steps to guarantee promotion from within.

Structured interviews allow the applicant a great deal of freedom in determining the course of the conversation,with the interviewer taking care not to influence the person's remarks.

A culture that accepts only one way of doing things and one set of values and beliefs,produced by ethnocentrism,is known as monoculture.

Skill-based pay means linking compensation to the specific tasks an employee performs.

Job description is the process of determining the skills,abilities,and other attributes a person needs to perform a particular job.

The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.