Exam 11: Functional and Dysfunctional Consequences of Impression Management

An actor who spends too much time and effort in impression management runs the risk of being mistrusted.

The dysfunctional consequences of impression management are the most likely to surface when its strategies and tactics are applied without skill, sensitivity, and ethical reasoning.

A study of over 1,000 managers found that companies that develop a strong reputation by paying the most attention to sustainability issues showed

Humor, as a form of ingratiating behavior, is likely to make the target

Cedric, a mechanical engineer at an airline manufacturer, ingratiates himself to his boss by being a yes-person. Cedric is particularly unethical because

A pioneering study on the subject found that ingratiation by subordinates led to them being liked by supervisors, as well as being perceived as similar to the supervisors.

A study with white-collar employees and theft supervisors suggested that employees who engage extensively in impression management, are less likely to receive negative evaluations when they engage in other aspects of organizational politics.

A study with student teams acting as management consultants found that ingratiating behavior by teammates enhances satisfaction.

A study showed that candidates for customer service positions who avoided using impression management tactics were perceived by interviewers as performing better than those candidates who used the tactics.

A study of over 100 firms found that environmentally friendly firms experienced less stock price variability associated with

A key advantage of impression management is that it has proved to be quite useful in avoiding the problem of choking under pressure.

Extreme opinion conformity in the form of yes-person behavior tends to help an organization because managers avoid having to deal with contradictory opinions.

A study with student teams assuming the role of management consultants found that ingratiating behavior by teammates

A survey of approximately 1,200 managers found that companies who develop a strong reputation by paying attention to sustainability issues far outperform those that do not pay such attention.

Emotional labor may come about when a person attempts to manage his or her impression by faking feelings and expressions.

Impression management tactics are so difficult to implement that people intent on committing financial fraud rarely use these tactics to trick potential investors.

A study with employees and their supervisors found that impression management is less likely to result in negative performance ratings when the

A study about company reputation and stock price found that a good reputation

A problem noted with excessive impression management is that the actor focuses so much on social relationships that attention is diverted from work.

An important contribution of impression management by individuals is that it leads to