Question 1

What is the term used to describe entirely different approaches to solving a problem?

Accepted Answer

A) Knowledge discovery. 
B) Lateral thinking. 
C) Knowledge capture. 
D) Extrapolative reasoning. 
E) Knowledge creation. 
A) Knowledge discovery. 
B) Lateral thinking. 
C) Knowledge capture. 
D) Extrapolative reasoning. 
E) Knowledge creation.

Question 2

Brainstorming camps in an informal and relaxed setting outside of the normal work environment serve as a medium for knowledge creation and _________.

Accepted Answer

A) identifying knowledge hoarders. 
B) determining the type of KB system to develop. 
C) sharing knowledge and building trust. 
D) identifying the principle knowledge stakeholders. 
A) identifying knowledge hoarders. 
B) determining the type of KB system to develop. 
C) sharing knowledge and building trust. 
D) identifying the principle knowledge stakeholders.

Question 3

What goal of CRM systems results in understanding the customer touch points and customer intelligence to allow better recognition of desired services and needs of the customer?

Accepted Answer

A) Integrate common customer viewpoint across all touch points. 
B) Enable response to complex problems in real-time. 
C) Derive better ROI from CRM investments. 
D) Automate the sales force. 
E) Develop data warehouses. 
A) Integrate common customer viewpoint across all touch points. 
B) Enable response to complex problems in real-time. 
C) Derive better ROI from CRM investments. 
D) Automate the sales force. 
E) Develop data warehouses.

Question 4

According to the CRISP-DM process model for knowledge discovery, what is the first requirement for performing knowledge discovery at an organization?

Accepted Answer

A) Understand the business problem. 
B) Prepare the data. 
C) Select a DM knowledge technology. 
D) Align knowledge methods with knowledge applications. 
E) Understand the data. 
A) Understand the business problem. 
B) Prepare the data. 
C) Select a DM knowledge technology. 
D) Align knowledge methods with knowledge applications. 
E) Understand the data.

Question 5

What DM technique has helped discover products likely to be purchased together?

Accepted Answer

A) Artificial neural networks. 
B) Market basket analysis. 
C) Induction trees. 
D) Decision tables. 
E) Logistic regression. 
A) Artificial neural networks. 
B) Market basket analysis. 
C) Induction trees. 
D) Decision tables. 
E) Logistic regression.

Question 6

What are the four main layers for classifying Web mining techniques and what is the purpose of each layer?

Accepted Answer

1. Linguistic analysis and natural langu

Question 7

What knowledge management method was used by the Westinghouse engineers to figure out that they needed to ship their washing machines upside down?

Accepted Answer

A) Brainstorming camps. 
B) Virtual communities. 
C) Creative brainstorming. 
D) Communities of practice. 
E) Group support systems. 
A) Brainstorming camps. 
B) Virtual communities. 
C) Creative brainstorming. 
D) Communities of practice. 
E) Group support systems.

Question 8

Operational CRM systems attempt to uncover customer intelligence to better serve the customer.

Accepted Answer

A) True 
 B)False

Question 9

Describe in detail the creative brainstorming process.

Accepted Answer

Creative brainstorming involves a custom

Question 10

What are the factors that are helping to make DM systems an increasingly attractive choice for knowledge discovery systems?

Accepted Answer

The recent proliferation of e-commerce a

What is the term used to describe entirely different approaches to solving a problem?

Brainstorming camps in an informal and relaxed setting outside of the normal work environment serve as a medium for knowledge creation and _________.

What goal of CRM systems results in understanding the customer touch points and customer intelligence to allow better recognition of desired services and needs of the customer?

According to the CRISP-DM process model for knowledge discovery, what is the first requirement for performing knowledge discovery at an organization?

What DM technique has helped discover products likely to be purchased together?

What are the four main layers for classifying Web mining techniques and what is the purpose of each layer?

What knowledge management method was used by the Westinghouse engineers to figure out that they needed to ship their washing machines upside down?

Operational CRM systems attempt to uncover customer intelligence to better serve the customer.

Describe in detail the creative brainstorming process.

What are the factors that are helping to make DM systems an increasingly attractive choice for knowledge discovery systems?

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Foundations

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Capture Systems

Knowledge Sharing Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters

Exam 9: Knowledge Discovery Systems

What is the term used to describe entirely different approaches to solving a problem?

Brainstorming camps in an informal and relaxed setting outside of the normal work environment serve as a medium for knowledge creation and _________.

What goal of CRM systems results in understanding the customer touch points and customer intelligence to allow better recognition of desired services and needs of the customer?

According to the CRISP-DM process model for knowledge discovery, what is the first requirement for performing knowledge discovery at an organization?

What DM technique has helped discover products likely to be purchased together?

What are the four main layers for classifying Web mining techniques and what is the purpose of each layer?

What knowledge management method was used by the Westinghouse engineers to figure out that they needed to ship their washing machines upside down?

Operational CRM systems attempt to uncover customer intelligence to better serve the customer.

Describe in detail the creative brainstorming process.

What are the factors that are helping to make DM systems an increasingly attractive choice for knowledge discovery systems?

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Foundations

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Capture Systems

Knowledge Sharing Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters