Question 1

Which of the following forces for change is present in the task environment of an organization?

Accepted Answer

A)  Prices at which suppliers sell raw materials 
B)  The number of employees in the organization 
C)  Political changes in the country in which the organization operates 
D)  Overhead production costs of the organization 
E)  Availability of resources in the organization 
A)  Prices at which suppliers sell raw materials 
B)  The number of employees in the organization 
C)  Political changes in the country in which the organization operates 
D)  Overhead production costs of the organization 
E)  Availability of resources in the organization A

Question 2

When the top management at Venus Corp. sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by _____.

Accepted Answer

A)  facilitation 
B)  participation 
C)  threatened self-interests 
D)  low self-confidence 
E)  unfamiliarity with company procedures 
A)  facilitation 
B)  participation 
C)  threatened self-interests 
D)  low self-confidence 
E)  unfamiliarity with company procedures C

Question 3

When a company changes its work processes, the change is in the area of _____.

Accepted Answer

A)  people 
B)  technology and operations 
C)  job design 
D)  facilitation 
E)  task environment 
A)  people 
B)  technology and operations 
C)  job design 
D)  facilitation 
E)  task environment B

Question 4

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?

Accepted Answer

A)  Innovation development 
B)  Innovation maturity 
C)  Innovation launch 
D)  Innovation growth 
E)  Innovation application 
A)  Innovation development 
B)  Innovation maturity 
C)  Innovation launch 
D)  Innovation growth 
E)  Innovation application

Question 5

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.

Accepted Answer

A)  internal 
B)  technical 
C)  political 
D)  external 
E)  environmental 
A)  internal 
B)  technical 
C)  political 
D)  external 
E)  environmental

Question 6

Which of the following is an example of a goal for change for an organization?

Accepted Answer

A)  Reacting to a forecast indicating new market potential 
B)  Recognizing that poor employee morale was caused by dangerous working conditions 
C)  Deciding to decrease employee turnover rates by 90 percent 
D)  Introducing a new reward system for employees 
E)  Arranging for training on interpersonal skills for managers 
A)  Reacting to a forecast indicating new market potential 
B)  Recognizing that poor employee morale was caused by dangerous working conditions 
C)  Deciding to decrease employee turnover rates by 90 percent 
D)  Introducing a new reward system for employees 
E)  Arranging for training on interpersonal skills for managers

Question 7

_____ is the conversion process used by an organization to transform inputs into outputs.

Accepted Answer

A)  Reengineering 
B)  Divestment 
C)  Technology 
D)  Entropy 
E)  Process gain 
A)  Reengineering 
B)  Divestment 
C)  Technology 
D)  Entropy 
E)  Process gain

Question 8

Wendy is reluctant to accept a new job offer because she's worried about her ability to meet new job demands. The most likely reason for such employee resistance to change is _____.

Accepted Answer

A)  threatened self-interests 
B)  facilitation 
C)  uncertainty 
D)  participation 
E)  feelings of loss 
A)  threatened self-interests 
B)  facilitation 
C)  uncertainty 
D)  participation 
E)  feelings of loss

Question 9

Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP system reflects a change in the area of _____.

Accepted Answer

A)  organization culture 
B)  job design 
C)  technology and operations 
D)  people 
E)  departmentalization 
A)  organization culture 
B)  job design 
C)  technology and operations 
D)  people 
E)  departmentalization

Question 10

Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based?

Accepted Answer

A)  Employees tend to perform well when micromanagement techniques are used. 
B)  The total organization and the way it is designed influence the way individuals behave within the organization. 
C)  All employees have a strong need to control and influence their colleagues and the organization's work processes. 
D)  Employees naturally dislike their work and lack ambition. 
E)  A successful corporate leader is one who adopts an autocratic style of leadership to control his subordinates. 
A)  Employees tend to perform well when micromanagement techniques are used. 
B)  The total organization and the way it is designed influence the way individuals behave within the organization. 
C)  All employees have a strong need to control and influence their colleagues and the organization's work processes. 
D)  Employees naturally dislike their work and lack ambition. 
E)  A successful corporate leader is one who adopts an autocratic style of leadership to control his subordinates.

Question 11

Which of the following represents organization change in the area of change in technology and operations?

Accepted Answer

A)  Changing line and staff relationships 
B)  Upgrading the management information system 
C)  Training people to give them new skills and abilities 
D)  Redesigning jobs 
E)  Changing the authority distribution in a company 
A)  Changing line and staff relationships 
B)  Upgrading the management information system 
C)  Training people to give them new skills and abilities 
D)  Redesigning jobs 
E)  Changing the authority distribution in a company

Question 12

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.

Accepted Answer

A)  task environment 
B)  supply chain 
C)  internal environment 
D)  legal-political environment 
E)  demographic environment 
A)  task environment 
B)  supply chain 
C)  internal environment 
D)  legal-political environment 
E)  demographic environment

Question 13

Define the term "organization development," and briefly describe the basic assumptions on which OD efforts are based.

Accepted Answer

OD is concerned with changing attitudes,

Question 14

Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?

Accepted Answer

A)  Establishment of goals for the change 
B)  Recognition of the need for change 
C)  Selection of appropriate change technique 
D)  Diagnosis of the relevant variables 
E)  Evaluation and follow-up 
A)  Establishment of goals for the change 
B)  Recognition of the need for change 
C)  Selection of appropriate change technique 
D)  Diagnosis of the relevant variables 
E)  Evaluation and follow-up

Question 15

Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better. This is an example of change in the area of _____.

Accepted Answer

A)  technology and operations 
B)  social structure 
C)  people 
D)  organization structure and design 
E)  task environment 
A)  technology and operations 
B)  social structure 
C)  people 
D)  organization structure and design 
E)  task environment

Question 16

_____ are aimed at analyzing the current condition of an organization; this approach involves using questionnaires, opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization.

Accepted Answer

A)  Life and career planning activities 
B)  Technostructural activities 
C)  Third-party peacemaking activities 
D)  Diagnostic activities 
E)  Process consultation activities 
A)  Life and career planning activities 
B)  Technostructural activities 
C)  Third-party peacemaking activities 
D)  Diagnostic activities 
E)  Process consultation activities

Question 17

_____ is an example of an external force that affects an organization.

Accepted Answer

A)  Employee motivation 
B)  Production costs 
C)  New government regulations 
D)  Surplus capital 
E)  High employee turnover 
A)  Employee motivation 
B)  Production costs 
C)  New government regulations 
D)  Surplus capital 
E)  High employee turnover

Question 18

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces affect organizations.

Accepted Answer

A)  technical 
B)  external 
C)  managerial 
D)  legal 
E)  internal 
A)  technical 
B)  external 
C)  managerial 
D)  legal 
E)  internal

Question 19

A(n) _____ is a change in the appearance or performance of a product or service or of the physical processes through which a product or service is manufactured.

Accepted Answer

A)  technical innovation 
B)  incremental innovation 
C)  radical innovation 
D)  mechanical innovation 
E)  managerial innovation 
A)  technical innovation 
B)  incremental innovation 
C)  radical innovation 
D)  mechanical innovation 
E)  managerial innovation

Question 20

A force-field analysis identifies:

Accepted Answer

A)  management potential in existing employees. 
B)  synergy in an organization. 
C)  the need for structural change in an organization. 
D)  factors that facilitate and hinder organization change. 
E)  the appropriate span of management for an organization. 
A)  management potential in existing employees. 
B)  synergy in an organization. 
C)  the need for structural change in an organization. 
D)  factors that facilitate and hinder organization change. 
E)  the appropriate span of management for an organization.

Which of the following forces for change is present in the task environment of an organization?

When a company changes its work processes, the change is in the area of _____.

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.

Which of the following is an example of a goal for change for an organization?

_____ is the conversion process used by an organization to transform inputs into outputs.

Wendy is reluctant to accept a new job offer because she's worried about her ability to meet new job demands. The most likely reason for such employee resistance to change is _____.

Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP system reflects a change in the area of _____.

Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based?

Which of the following represents organization change in the area of change in technology and operations?

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.

Define the term "organization development," and briefly describe the basic assumptions on which OD efforts are based.

Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?

Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better. This is an example of change in the area of _____.

_____ are aimed at analyzing the current condition of an organization; this approach involves using questionnaires, opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization.

_____ is an example of an external force that affects an organization.

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces affect organizations.

A(n) _____ is a change in the appearance or performance of a product or service or of the physical processes through which a product or service is manufactured.

A force-field analysis identifies:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 7: Organization Change and Innovation

Which of the following forces for change is present in the task environment of an organization?

When a company changes its work processes, the change is in the area of _____.

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.

Which of the following is an example of a goal for change for an organization?

_____ is the conversion process used by an organization to transform inputs into outputs.

Wendy is reluctant to accept a new job offer because she's worried about her ability to meet new job demands. The most likely reason for such employee resistance to change is _____.

Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP system reflects a change in the area of _____.

Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based?

Which of the following represents organization change in the area of change in technology and operations?

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.

Define the term "organization development," and briefly describe the basic assumptions on which OD efforts are based.

Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?

Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better. This is an example of change in the area of _____.

_____ are aimed at analyzing the current condition of an organization; this approach involves using questionnaires, opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization.

_____ is an example of an external force that affects an organization.

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces affect organizations.

A(n) _____ is a change in the appearance or performance of a product or service or of the physical processes through which a product or service is manufactured.

A force-field analysis identifies:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters