Question 1

Which of the following involves managing the organization's raw materials, work in process, finished goods, and products in transit?

Accepted Answer

A)  Technology control 
B)  Purchasing management 
C)  Inventory control 
D)  Procurement 
E)  Quality control 
A)  Technology control 
B)  Purchasing management 
C)  Inventory control 
D)  Procurement 
E)  Quality control C

Question 2

The dimension of quality that supplement a product's basic functioning characteristics are known as its _____.

Accepted Answer

features
Features are supplements to a product's basic functioning characteristics.

Question 3

Match the following numbered items with the most accurate response letter.
A response may be used once, more than once, or not at all.
Which type of layout would each of the following businesses use?
-Used when large quantities of a single product are needed

Accepted Answer

A) A product layout 
B) A process layout 
C) A fixed-position layout 
D) A cellular layout 
E) A flexible manufacturing system 
A) A product layout 
B) A process layout 
C) A fixed-position layout 
D) A cellular layout 
E) A flexible manufacturing system A

Question 4

A Canadian insurance company provides only one kind of insurance. It insures athletes who have multimillion-dollar contracts and pays them a sum of money when they are injured or unable to play. Athletes buy the insurance policies as a way to protect themselves. The insurance company's decision to specialize in this type of insurance addresses their decision regarding _____.

Accepted Answer

A)  product-service mix 
B)  capacity 
C)  layout 
D)  location 
E)  human resource 
A)  product-service mix 
B)  capacity 
C)  layout 
D)  location 
E)  human resource

Question 5

Which of the following types of inventories is controlled by shop floor control systems?

Accepted Answer

A)  Raw materials inventory 
B)  Work-in-process inventory 
C)  Finished goods inventory 
D)  In-transit inventory 
E)  Procurements inventory 
A)  Raw materials inventory 
B)  Work-in-process inventory 
C)  Finished goods inventory 
D)  In-transit inventory 
E)  Procurements inventory

Question 6

Carrington is one of the best restaurants in Chicago. Carrington's chefs have made arrangements with local farmers to provide them with fresh and good quality vegetables and fruits. In the context of total quality management, the chefs are focusing on _____.

Accepted Answer

A)  employee involvement 
B)  strategic commitment 
C)  technology 
D)  materials 
E)  methods 
A)  employee involvement 
B)  strategic commitment 
C)  technology 
D)  materials 
E)  methods

Question 7

Which of the following is an example of statistical quality control?

Accepted Answer

A)  Benchmarking 
B)  Six Sigma 
C)  In-process sampling 
D)  ISO 9000:2000 
E)  Outsourcing 
A)  Benchmarking 
B)  Six Sigma 
C)  In-process sampling 
D)  ISO 9000:2000 
E)  Outsourcing

Question 8

In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves along the assembly line, each employee stationed there adds a particular part to the toy. The toy factory has a _____ layout.

Accepted Answer

A)  process 
B)  cellular 
C)  fixed-point 
D)  product 
E)  distributed 
A)  process 
B)  cellular 
C)  fixed-point 
D)  product 
E)  distributed

Question 9

Serviceability is the dimension of quality that refers to:

Accepted Answer

A)  how a product looks, feels, tastes, and smells. 
B)  the degree to which a product's design and operating characteristics meet established standards. 
C)  a probability of not malfunctioning during a specified period. 
D)  a measure of product life. 
E)  the speed and ease of repair. 
A)  how a product looks, feels, tastes, and smells. 
B)  the degree to which a product's design and operating characteristics meet established standards. 
C)  a probability of not malfunctioning during a specified period. 
D)  a measure of product life. 
E)  the speed and ease of repair.

Question 10

The ingredient in total quality management that refers to operating systems used by the organization during the actual transformation process is:

Accepted Answer

A)  employee involvement. 
B)  strategic commitment. 
C)  technology. 
D)  materials. 
E)  methods. 
A)  employee involvement. 
B)  strategic commitment. 
C)  technology. 
D)  materials. 
E)  methods.

Question 11

Acceptance sampling involves sampling finished goods to ensure that quality standards have been met. It is a(n) _____ method.

Accepted Answer

A)  benchmarking 
B)  ISO 14000 
C)  Six Sigma 
D)  statistical quality control 
E)  value-added analysis 
A)  benchmarking 
B)  ISO 14000 
C)  Six Sigma 
D)  statistical quality control 
E)  value-added analysis

Question 12

The purpose of in-transit inventory is to:

Accepted Answer

A)  provide the materials needed to make the product. 
B)  enable overall production to be divided into stages of manageable size. 
C)  reduce the organization's investment on storage space. 
D)  provide ready supply of products on customer demand. 
E)  distribute products to customers. 
A)  provide the materials needed to make the product. 
B)  enable overall production to be divided into stages of manageable size. 
C)  reduce the organization's investment on storage space. 
D)  provide ready supply of products on customer demand. 
E)  distribute products to customers.

Question 13

Which of the following is a source of control for in-transit inventory?

Accepted Answer

A)  Shop floor control systems 
B)  High-level production scheduling systems 
C)  Marketing 
D)  Distribution control systems 
E)  Purchasing models and systems 
A)  Shop floor control systems 
B)  High-level production scheduling systems 
C)  Marketing 
D)  Distribution control systems 
E)  Purchasing models and systems

Question 14

Which of the following is true of automation?

Accepted Answer

A)  The development of automation has created jobs across all industries. 
B)  Automated machines make more errors. 
C)  Automation discourages innovation. 
D)  Automation helps to improve products and services. 
E)  Automation was the earliest step in the development of machines and machine-controlling devices. 
A)  The development of automation has created jobs across all industries. 
B)  Automated machines make more errors. 
C)  Automation discourages innovation. 
D)  Automation helps to improve products and services. 
E)  Automation was the earliest step in the development of machines and machine-controlling devices.

Question 15

_____ is also called procurement.

Accepted Answer

A)  Automation 
B)  Purchasing management 
C)  Inventory Management 
D)  Materials control 
E)  Quality control 
A)  Automation 
B)  Purchasing management 
C)  Inventory Management 
D)  Materials control 
E)  Quality control

Question 16

_____ include robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another.

Accepted Answer

A)  Agrimations 
B)  Flexible manufacturing systems 
C)  Call-center systems 
D)  Computer-aided design technologies 
E)  Expert systems 
A)  Agrimations 
B)  Flexible manufacturing systems 
C)  Call-center systems 
D)  Computer-aided design technologies 
E)  Expert systems

Question 17

Match the following numbered items with the most accurate response letter.
A response may be used once, more than once, or not at all.
Which type of layout would each of the following businesses use?
-Used for a large complex product where labor and materials are brought to it

Accepted Answer

A) A product layout 
B) A process layout 
C) A fixed-position layout 
D) A cellular layout 
E) A flexible manufacturing system 
A) A product layout 
B) A process layout 
C) A fixed-position layout 
D) A cellular layout 
E) A flexible manufacturing system

Question 18

Match the following numbered items with the most accurate response letter.
A response may be used once, more than once, or not at all.
-Relates to just one category of resource inputs

Accepted Answer

A) Partial productivity ratio 
B) Total factor productivity ratio 
A) Partial productivity ratio 
B) Total factor productivity ratio

Question 19

The total set of managerial activities an organization uses to transform resource inputs into products and services is called _____.

Accepted Answer

A)  technology management 
B)  strategic management 
C)  project management 
D)  operations management 
E)  self-management 
A)  technology management 
B)  strategic management 
C)  project management 
D)  operations management 
E)  self-management

Question 20

Performance is the dimension of quality that refers to:

Accepted Answer

A)  a product's primary operating characteristic. 
B)  the degree to which a product's design and operating characteristics meet established standards. 
C)  a probability of not malfunctioning during a specified period. 
D)  a measure of product life. 
E)  the speed and ease of repair. 
A)  a product's primary operating characteristic. 
B)  the degree to which a product's design and operating characteristics meet established standards. 
C)  a probability of not malfunctioning during a specified period. 
D)  a measure of product life. 
E)  the speed and ease of repair.

Which of the following involves managing the organization's raw materials, work in process, finished goods, and products in transit?

The dimension of quality that supplement a product's basic functioning characteristics are known as its _____.

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. Which type of layout would each of the following businesses use? -Used when large quantities of a single product are needed

Which of the following types of inventories is controlled by shop floor control systems?

Carrington is one of the best restaurants in Chicago. Carrington's chefs have made arrangements with local farmers to provide them with fresh and good quality vegetables and fruits. In the context of total quality management, the chefs are focusing on _____.

Which of the following is an example of statistical quality control?

In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves along the assembly line, each employee stationed there adds a particular part to the toy. The toy factory has a _____ layout.

Serviceability is the dimension of quality that refers to:

The ingredient in total quality management that refers to operating systems used by the organization during the actual transformation process is:

Acceptance sampling involves sampling finished goods to ensure that quality standards have been met. It is a(n) _____ method.

The purpose of in-transit inventory is to:

Which of the following is a source of control for in-transit inventory?

Which of the following is true of automation?

_____ is also called procurement.

_____ include robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another.

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. Which type of layout would each of the following businesses use? -Used for a large complex product where labor and materials are brought to it

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. -Relates to just one category of resource inputs

The total set of managerial activities an organization uses to transform resource inputs into products and services is called _____.

Performance is the dimension of quality that refers to:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

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Exam 15: Managing Operations, Quality, and Productivity

Which of the following involves managing the organization's raw materials, work in process, finished goods, and products in transit?

The dimension of quality that supplement a product's basic functioning characteristics are known as its _____.

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. Which type of layout would each of the following businesses use? -Used when large quantities of a single product are needed

Which of the following types of inventories is controlled by shop floor control systems?

Carrington is one of the best restaurants in Chicago. Carrington's chefs have made arrangements with local farmers to provide them with fresh and good quality vegetables and fruits. In the context of total quality management, the chefs are focusing on _____.

Which of the following is an example of statistical quality control?

In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves along the assembly line, each employee stationed there adds a particular part to the toy. The toy factory has a _____ layout.

Serviceability is the dimension of quality that refers to:

The ingredient in total quality management that refers to operating systems used by the organization during the actual transformation process is:

Acceptance sampling involves sampling finished goods to ensure that quality standards have been met. It is a(n) _____ method.

The purpose of in-transit inventory is to:

Which of the following is a source of control for in-transit inventory?

Which of the following is true of automation?

_____ is also called procurement.

_____ include robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another.

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. Which type of layout would each of the following businesses use? -Used for a large complex product where labor and materials are brought to it

Match the following numbered items with the most accurate response letter. A response may be used once, more than once, or not at all. -Relates to just one category of resource inputs

The total set of managerial activities an organization uses to transform resource inputs into products and services is called _____.

Performance is the dimension of quality that refers to:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Filters