Question 1

The _____ perspective places emphasis on individual attitudes.

Accepted Answer

A)  contingency 
B)  systems 
C)  quantitative management 
D)  administrative management 
E)  behavioral management 
A)  contingency 
B)  systems 
C)  quantitative management 
D)  administrative management 
E)  behavioral management E

Question 2

_____ is considered to be a form of applied management science.

Accepted Answer

A)  Scientific management 
B)  Lean manufacturing 
C)  Behavioral management 
D)  Human relations movement 
E)  Operations management 
A)  Scientific management 
B)  Lean manufacturing 
C)  Behavioral management 
D)  Human relations movement 
E)  Operations management E

Question 3

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Considers an organization to be an interrelated set of elements functioning as a whole

Accepted Answer

A) Contingency perspective 
B) Systems perspective 
C) Administrative management 
D) Scientific management 
E) Management science 
A) Contingency perspective 
B) Systems perspective 
C) Administrative management 
D) Scientific management 
E) Management science B

Question 4

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Focuses on managing the total organization

Accepted Answer

A) Contingency perspective 
B) Systems perspective 
C) Administrative management 
D) Scientific management 
E) Management science 
A) Contingency perspective 
B) Systems perspective 
C) Administrative management 
D) Scientific management 
E) Management science

Question 5

_____ are typically involved in recruiting and selecting employees, training and development, designing compensation and benefit systems, formulating performance appraisal systems, and discharging low-performing and problem employees.

Accepted Answer

A)  Operations managers 
B)  Human resource managers 
C)  Plant managers 
D)  Marketing managers 
E)  Finance managers 
A)  Operations managers 
B)  Human resource managers 
C)  Plant managers 
D)  Marketing managers 
E)  Finance managers

Question 6

_____ suggests that organizational units (or subsystems) may often be more successful working together than working alone.

Accepted Answer

A)  Divestiture 
B)  Operations management 
C)  Synergy 
D)  Entropy 
E)  Soldiering 
A)  Divestiture 
B)  Operations management 
C)  Synergy 
D)  Entropy 
E)  Soldiering

Question 7

Which of the following draws from psychology, sociology, anthropology, economics, and medicine?

Accepted Answer

A)  Organizational behavior 
B)  Scientific management 
C)  Administrative management 
D)  Systems perspective 
E)  Contingency perspective 
A)  Organizational behavior 
B)  Scientific management 
C)  Administrative management 
D)  Systems perspective 
E)  Contingency perspective

Question 8

_____ skills refer to the manager's abilities both to effectively convey ideas and information to others and to effectively receive ideas and information from others.

Accepted Answer

Communication
Communication sk

Question 9

A common middle-management title is:

Accepted Answer

A)  chief executive officer. 
B)  division head. 
C)  supervisor. 
D)  office manager. 
E)  coordinator. 
A)  chief executive officer. 
B)  division head. 
C)  supervisor. 
D)  office manager. 
E)  coordinator.

Question 10

Which of the following statements is true about operations management?

Accepted Answer

A)  It is more statistically sophisticated than management science. 
B)  It exclusively focuses on improving employee attitudes and behavior. 
C)  It can be applied more directly to managerial situations than management science. 
D)  It relies more on mathematical models than management science. 
E)  It cannot be applied to inventory control and production operations of an organization. 
A)  It is more statistically sophisticated than management science. 
B)  It exclusively focuses on improving employee attitudes and behavior. 
C)  It can be applied more directly to managerial situations than management science. 
D)  It relies more on mathematical models than management science. 
E)  It cannot be applied to inventory control and production operations of an organization.

Question 11

The final phase of the management process is _____ that involves monitoring the organization's progress toward its goals.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  deskilling 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  deskilling

Question 12

Relatively new management concepts such as supply chain management and new techniques such as enterprise resource planning have evolved from the _____ perspective.

Accepted Answer

A)  quantitative management 
B)  systems 
C)  contingency 
D)  classical management 
E)  behavioral management 
A)  quantitative management 
B)  systems 
C)  contingency 
D)  classical management 
E)  behavioral management

Question 13

Which of the following statements is true about top managers?

Accepted Answer

A)  They are the largest group of managers in most organizations. 
B)  They officially represent their organization to the external environment. 
C)  They primarily oversee the day-to-day operations of an organization. 
D)  They supervise and coordinate the activities of first-line managers. 
E)  They supervise and coordinate the activities of operating employees. 
A)  They are the largest group of managers in most organizations. 
B)  They officially represent their organization to the external environment. 
C)  They primarily oversee the day-to-day operations of an organization. 
D)  They supervise and coordinate the activities of first-line managers. 
E)  They supervise and coordinate the activities of operating employees.

Question 14

Describe the four management functions.

Accepted Answer

Regardless of level or area, management

Question 15

Which of the following helps make the management process efficient?

Accepted Answer

A)  Increasing overhead production costs 
B)  Using resources in a cost-effective manner 
C)  Making management decisions independently of the organization's external environment 
D)  Using the majority of resources for sales promotion activities 
E)  Using micromanagement techniques 
A)  Increasing overhead production costs 
B)  Using resources in a cost-effective manner 
C)  Making management decisions independently of the organization's external environment 
D)  Using the majority of resources for sales promotion activities 
E)  Using micromanagement techniques

Question 16

Jordon, a manager, realizes that many employees are leaving the organization. He identifies inconvenient work timings and some of the new employment policies as the causes. Jordon decides to introduce better policies and flexible work timings to reduce employee turnover. This scenario illustrates Jordon's _____ skills.

Accepted Answer

A)  mechanical 
B)  technical 
C)  diagnostic 
D)  spatial 
E)  time management 
A)  mechanical 
B)  technical 
C)  diagnostic 
D)  spatial 
E)  time management

Question 17

Which of the following statements is true about the contingency perspective?

Accepted Answer

A)  It states that the organizations which are not influenced by their external environments tend to be more successful than others. 
B)  It states that effective managerial behavior in one situation cannot always be generalized to other situations. 
C)  It states that all employees tend to perform better when they are promised higher incentives. 
D)  It states that the behavior of employees at work is not influenced by social processes. 
E)  It is a part of the classical perspective of management. 
A)  It states that the organizations which are not influenced by their external environments tend to be more successful than others. 
B)  It states that effective managerial behavior in one situation cannot always be generalized to other situations. 
C)  It states that all employees tend to perform better when they are promised higher incentives. 
D)  It states that the behavior of employees at work is not influenced by social processes. 
E)  It is a part of the classical perspective of management.

Question 18

In its simplest form, _____ means setting an organization's goals and deciding how best to achieve them.

Accepted Answer

A)  coordinating 
B)  deskilling 
C)  organizing 
D)  controlling 
E)  planning 
A)  coordinating 
B)  deskilling 
C)  organizing 
D)  controlling 
E)  planning

Question 19

Sarah, a manager, has postponed the task of preparing a report as she has realized that she needs to meet a supplier immediately. This scenario illustrates Sarah's _____ skills.

Accepted Answer

A)  conceptual 
B)  spatial 
C)  time management 
D)  technical 
E)  abstract 
A)  conceptual 
B)  spatial 
C)  time management 
D)  technical 
E)  abstract

Question 20

When a manager writes a mail to a supplier apologizing for a delay in payment, he is most likely to be using his _____ skills.

Accepted Answer

A)  conceptual 
B)  technical 
C)  communication 
D)  abstract 
E)  spatial 
A)  conceptual 
B)  technical 
C)  communication 
D)  abstract 
E)  spatial

The _____ perspective places emphasis on individual attitudes.

_____ is considered to be a form of applied management science.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Considers an organization to be an interrelated set of elements functioning as a whole

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Focuses on managing the total organization

_____ are typically involved in recruiting and selecting employees, training and development, designing compensation and benefit systems, formulating performance appraisal systems, and discharging low-performing and problem employees.

_____ suggests that organizational units (or subsystems) may often be more successful working together than working alone.

Which of the following draws from psychology, sociology, anthropology, economics, and medicine?

_____ skills refer to the manager's abilities both to effectively convey ideas and information to others and to effectively receive ideas and information from others.

A common middle-management title is:

Which of the following statements is true about operations management?

The final phase of the management process is _____ that involves monitoring the organization's progress toward its goals.

Relatively new management concepts such as supply chain management and new techniques such as enterprise resource planning have evolved from the _____ perspective.

Which of the following statements is true about top managers?

Describe the four management functions.

Which of the following helps make the management process efficient?

Which of the following statements is true about the contingency perspective?

In its simplest form, _____ means setting an organization's goals and deciding how best to achieve them.

Sarah, a manager, has postponed the task of preparing a report as she has realized that she needs to meet a supplier immediately. This scenario illustrates Sarah's _____ skills.

When a manager writes a mail to a supplier apologizing for a delay in payment, he is most likely to be using his _____ skills.

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 1: Understanding the Managers Job

The _____ perspective places emphasis on individual attitudes.

_____ is considered to be a form of applied management science.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Considers an organization to be an interrelated set of elements functioning as a whole

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Focuses on managing the total organization

_____ are typically involved in recruiting and selecting employees, training and development, designing compensation and benefit systems, formulating performance appraisal systems, and discharging low-performing and problem employees.

_____ suggests that organizational units (or subsystems) may often be more successful working together than working alone.

Which of the following draws from psychology, sociology, anthropology, economics, and medicine?

_____ skills refer to the manager's abilities both to effectively convey ideas and information to others and to effectively receive ideas and information from others.

A common middle-management title is:

Which of the following statements is true about operations management?

The final phase of the management process is _____ that involves monitoring the organization's progress toward its goals.

Relatively new management concepts such as supply chain management and new techniques such as enterprise resource planning have evolved from the _____ perspective.

Which of the following statements is true about top managers?

Describe the four management functions.

Which of the following helps make the management process efficient?

Which of the following statements is true about the contingency perspective?

In its simplest form, _____ means setting an organization's goals and deciding how best to achieve them.

Sarah, a manager, has postponed the task of preparing a report as she has realized that she needs to meet a supplier immediately. This scenario illustrates Sarah's _____ skills.

When a manager writes a mail to a supplier apologizing for a delay in payment, he is most likely to be using his _____ skills.

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters