Question 1

Which of the following is an effective way of overcoming resistance to change?

Accepted Answer

A)  Using micromanagement techniques 
B)  Using facilitation techniques 
C)  Using deskilling techniques 
D)  Limiting employee involvement in the change process 
E)  Minimizing communication 
A)  Using micromanagement techniques 
B)  Using facilitation techniques 
C)  Using deskilling techniques 
D)  Limiting employee involvement in the change process 
E)  Minimizing communication

Question 2

Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.

Accepted Answer

A)  reactive 
B)  planned 
C)  contingency 
D)  legal 
E)  general environmental 
A)  reactive 
B)  planned 
C)  contingency 
D)  legal 
E)  general environmental

Question 3

Which of the following is a cause for the resistance to change that a worker might feel because the worker disagrees with the management that the change will be best for the organization in the long-run?

Accepted Answer

A)  Threatened self-interests 
B)  Risk propensity 
C)  Participation 
D)  Different perceptions 
E)  Feelings of loss 
A)  Threatened self-interests 
B)  Risk propensity 
C)  Participation 
D)  Different perceptions 
E)  Feelings of loss

Question 4

Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of _____.

Accepted Answer

A)  information technology 
B)  work sequences 
C)  operations 
D)  enterprise resource planning 
E)  organization structure and design 
A)  information technology 
B)  work sequences 
C)  operations 
D)  enterprise resource planning 
E)  organization structure and design

Question 5

_____ is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.

Accepted Answer

A)  Planned change 
B)  Reactive change 
C)  Involuntary change 
D)  Organic change 
E)  Crisis change 
A)  Planned change 
B)  Reactive change 
C)  Involuntary change 
D)  Organic change 
E)  Crisis change

Question 6

Gamma Corp. is planning to bring in new internal standards for all the products it manufactures. The new standards will ensure better quality and will also help the company gain a competitive advantage. However, the factors that stand in the way of the change are increased workload on employees and the need for skill development among employees. To minimize these factors that hinder the change, Gamma has decided to motivate its employees through a reward system. Which of the following concepts is illustrated in the scenario?

Accepted Answer

A)  Force-field analysis 
B)  Participation 
C)  Job deskilling 
D)  Specialization 
E)  Micromanagement 
A)  Force-field analysis 
B)  Participation 
C)  Job deskilling 
D)  Specialization 
E)  Micromanagement

Question 7

Name and define the three intrapreneurial roles in large organizations.

Accepted Answer

There are three intrapreneurial roles in

Question 8

The first stage of the organizational innovation process is _____ of creative ideas.

Accepted Answer

A)  growth 
B)  maturity 
C)  launch 
D)  development 
E)  application 
A)  growth 
B)  maturity 
C)  launch 
D)  development 
E)  application

Question 9

Consumer tastes and preferences are _____ forces that influence an organization's product line.

Accepted Answer

A)  technical 
B)  internal 
C)  managerial 
D)  external 
E)  political 
A)  technical 
B)  internal 
C)  managerial 
D)  external 
E)  political

Question 10

Describe the four techniques used by organizations to overcome employee resistance to change.

Accepted Answer

The four techniques used by organization

Question 11

_____ are new products, services, or technologies developed by an organization that completely replace the existing products, services, or technologies in an industry.

Accepted Answer

Radical innovations
Radical innovations

Question 12

Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of _____.

Accepted Answer

A)  people 
B)  operations 
C)  structure and design 
D)  social responsibility 
E)  organization mission 
A)  people 
B)  operations 
C)  structure and design 
D)  social responsibility 
E)  organization mission

Question 13

A(n) _____ is a top-level manager who approves of and supports a project. This person may fight for the budget needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the project's survival.

Accepted Answer

A)  product champion 
B)  inventor 
C)  innovation champion 
D)  investor 
E)  sponsor 
A)  product champion 
B)  inventor 
C)  innovation champion 
D)  investor 
E)  sponsor

Question 14

_____ is a large-scale information system for integrating and synchronizing the many activities in an extended enterprise.

Accepted Answer

Enterprise resource planning
E

Question 15

Managers can overcome resistance to change by:

Accepted Answer

A)  not letting employees know about the change. 
B)  letting employees know about the change only after it has been successfully implemented. 
C)  limiting the involvement of employees in the change process. 
D)  minimizing communication during the change process. 
E)  announcing the change much in advance. 
A)  not letting employees know about the change. 
B)  letting employees know about the change only after it has been successfully implemented. 
C)  limiting the involvement of employees in the change process. 
D)  minimizing communication during the change process. 
E)  announcing the change much in advance.

Question 16

A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.

Accepted Answer

A)  Recognition of the need for change 
B)  Establishment of goals for the change 
C)  Selection of appropriate change technique 
D)  Planning for implementation of the change 
E)  Evaluation and follow-up 
A)  Recognition of the need for change 
B)  Establishment of goals for the change 
C)  Selection of appropriate change technique 
D)  Planning for implementation of the change 
E)  Evaluation and follow-up

Question 17

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Analyzes the current conditions of an organization

Accepted Answer

A) Diagnostic activities 
B) Intergroup activities 
C) Process consultation 
D) Team building 
E) Survey feedback 
A) Diagnostic activities 
B) Intergroup activities 
C) Process consultation 
D) Team building 
E) Survey feedback

Question 18

The process of studying a change situation to see which factors support and which factors hinder the change process and then trying to eliminate or at least minimize the forces that will hinder change is known as _____ analysis.

Accepted Answer

force-field
In almost any change situati

Question 19

An example of a force for change in the task environment of an organization is _____.

Accepted Answer

A)  pricing strategies of competitors 
B)  employee turnover rates 
C)  capital availability 
D)  employee motivation 
E)  production costs 
A)  pricing strategies of competitors 
B)  employee turnover rates 
C)  capital availability 
D)  employee motivation 
E)  production costs

Question 20

According to the results of a classic study, employee participation:

Accepted Answer

A)  reduces the need for communication. 
B)  encourages employees to resist change. 
C)  increases productivity and satisfaction. 
D)  increases turnover rates. 
E)  creates a centralized structure. 
A)  reduces the need for communication. 
B)  encourages employees to resist change. 
C)  increases productivity and satisfaction. 
D)  increases turnover rates. 
E)  creates a centralized structure.

Which of the following is an effective way of overcoming resistance to change?

Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.

Which of the following is a cause for the resistance to change that a worker might feel because the worker disagrees with the management that the change will be best for the organization in the long-run?

_____ is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.

Name and define the three intrapreneurial roles in large organizations.

The first stage of the organizational innovation process is _____ of creative ideas.

Consumer tastes and preferences are _____ forces that influence an organization's product line.

Describe the four techniques used by organizations to overcome employee resistance to change.

_____ are new products, services, or technologies developed by an organization that completely replace the existing products, services, or technologies in an industry.

Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of _____.

A(n) _____ is a top-level manager who approves of and supports a project. This person may fight for the budget needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the project's survival.

_____ is a large-scale information system for integrating and synchronizing the many activities in an extended enterprise.

Managers can overcome resistance to change by:

A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Analyzes the current conditions of an organization

The process of studying a change situation to see which factors support and which factors hinder the change process and then trying to eliminate or at least minimize the forces that will hinder change is known as _____ analysis.

An example of a force for change in the task environment of an organization is _____.

According to the results of a classic study, employee participation:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 7: Organization Change and Innovation

Which of the following is an effective way of overcoming resistance to change?

Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.

Which of the following is a cause for the resistance to change that a worker might feel because the worker disagrees with the management that the change will be best for the organization in the long-run?

_____ is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.

Name and define the three intrapreneurial roles in large organizations.

The first stage of the organizational innovation process is _____ of creative ideas.

Consumer tastes and preferences are _____ forces that influence an organization's product line.

Describe the four techniques used by organizations to overcome employee resistance to change.

_____ are new products, services, or technologies developed by an organization that completely replace the existing products, services, or technologies in an industry.

Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of _____.

A(n) _____ is a top-level manager who approves of and supports a project. This person may fight for the budget needed to develop an idea, overcome arguments against a project, and use organizational politics to ensure the project's survival.

_____ is a large-scale information system for integrating and synchronizing the many activities in an extended enterprise.

Managers can overcome resistance to change by:

A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Analyzes the current conditions of an organization

The process of studying a change situation to see which factors support and which factors hinder the change process and then trying to eliminate or at least minimize the forces that will hinder change is known as _____ analysis.

An example of a force for change in the task environment of an organization is _____.

According to the results of a classic study, employee participation:

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters