Question 1

The standards of behavior that a group accepts for and expects of its members are called _____.

Accepted Answer

A)  norms 
B)  roles 
C)  rules 
D)  customs 
E)  values 
A)  norms 
B)  roles 
C)  rules 
D)  customs 
E)  values A

Question 2

The stage of group development in which members lack unity and interaction patterns are uneven is known as _____.

Accepted Answer

storming
As groups mature, they tend to evolve through four distinct stages of development. During the storming stage, there may be a general lack of unity and uneven interaction patterns.

Question 3

Identify and define the types of groups in organizations.

Accepted Answer

In general, three basic kinds of groups are found in organizations-functional groups, informal or interest groups, and task groups and teams.
A functional group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.
An informal or interest group is created by its own members for purposes that may or may not be relevant to organizational goals.
A task group is a group created by the organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon.

Question 4

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Standards of behavior accepted and expected by a group

Accepted Answer

A) Interrole conflict 
B) Intrarole conflict 
C) Role overload 
D) Cohesiveness 
E) Socialization
F)Norms 
A) Interrole conflict 
B) Intrarole conflict 
C) Role overload 
D) Cohesiveness 
E) Socialization
F)Norms

Question 5

At the Olympics, "dream teams" have frequently failed to win the gold medal. These teams usually have a number of great players who are, nevertheless, uncomfortable with the prospect of sharing their victory. This is an example of decreasing cohesiveness due to:

Accepted Answer

A)  large group size. 
B)  disagreement on goals. 
C)  intragroup competition. 
D)  domination by one member. 
E)  unpleasant experiences. 
A)  large group size. 
B)  disagreement on goals. 
C)  intragroup competition. 
D)  domination by one member. 
E)  unpleasant experiences.

Question 6

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-George announces a competition for a new website design, with one winner to be chosen from his technology support group.

Accepted Answer

A) Group cohesiveness will increase 
B) Group cohesiveness will decrease 
C) Group cohesiveness will remain unchanged 
A) Group cohesiveness will increase 
B) Group cohesiveness will decrease 
C) Group cohesiveness will remain unchanged

Question 7

Acknowledging the existence of conflict but downplaying its importance is known as _____.

Accepted Answer

A)  confrontation 
B)  compromise 
C)  stimulation 
D)  soldiering 
E)  smoothing 
A)  confrontation 
B)  compromise 
C)  stimulation 
D)  soldiering 
E)  smoothing

Question 8

In the _____ stage of group development, the group really begins to settle down to work and focuses on goal attainment.

Accepted Answer

A)  storming 
B)  performing 
C)  norming 
D)  forming 
E)  conforming 
A)  storming 
B)  performing 
C)  norming 
D)  forming 
E)  conforming

Question 9

Tyler joins an environmental organization in order to gain credits required for his college course. He joined the organization for _____.

Accepted Answer

A)  interpersonal attraction 
B)  group goals 
C)  instrumental benefits 
D)  norm conformity 
E)  needs satisfaction 
A)  interpersonal attraction 
B)  group goals 
C)  instrumental benefits 
D)  norm conformity 
E)  needs satisfaction

Question 10

Two or more people who interact regularly to accomplish a purpose are known as a(n) _____.

Accepted Answer

group
A group consists of two

Question 11

Interpersonal problem solving refers to the resolution of conflict using _____.

Accepted Answer

A)  avoidance 
B)  smoothing 
C)  compromise 
D)  confrontation 
E)  negotiation 
A)  avoidance 
B)  smoothing 
C)  compromise 
D)  confrontation 
E)  negotiation

Question 12

A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

Accepted Answer

A)  problem-solving 
B)  virtual 
C)  task 
D)  interest 
E)  functional 
A)  problem-solving 
B)  virtual 
C)  task 
D)  interest 
E)  functional

Question 13

_____ is a technique used to study negotiation that requires for every alternative and outcome to be analyzed with probabilities and numerical outcomes.

Accepted Answer

A)  Situational characterization 
B)  Fixed-sum negotiation 
C)  Demographic characterization 
D)  The cognitive approach 
E)  Game theory 
A)  Situational characterization 
B)  Fixed-sum negotiation 
C)  Demographic characterization 
D)  The cognitive approach 
E)  Game theory

Question 14

Which of the following factors reduces group cohesiveness?

Accepted Answer

A)  Intergroup competition 
B)  Unpleasant experiences 
C)  Opportunities for success 
D)  Personal attraction 
E)  Interaction 
A)  Intergroup competition 
B)  Unpleasant experiences 
C)  Opportunities for success 
D)  Personal attraction 
E)  Interaction

Question 15

The _____ is the set of defined roles and interrelationships among those roles that the group members define and accept.

Accepted Answer

role structure
The role struct

Question 16

_____ was developed by economists using mathematical models to predict the outcome of negotiation situations.

Accepted Answer

A)  The cognitive approach 
B)  Individual differences theory 
C)  Game theory 
D)  The situational characteristics approach 
E)  Rationality theory 
A)  The cognitive approach 
B)  Individual differences theory 
C)  Game theory 
D)  The situational characteristics approach 
E)  Rationality theory

Question 17

Lisa has just moved to a new city. In order to meet new people, she joins a local book club. She did this for _____.

Accepted Answer

A)  needs satisfaction 
B)  norm conformation 
C)  instrumental benefits 
D)  group goals 
E)  interpersonal attraction 
A)  needs satisfaction 
B)  norm conformation 
C)  instrumental benefits 
D)  group goals 
E)  interpersonal attraction

Question 18

_____ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in an organization.

Accepted Answer

Socialization
Socialization is

Question 19

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Krista, a member of the firm's Community Board, believes the board should focus more on education, while Gretchen, another member, wants to focus on environmental cleanup.

Accepted Answer

A) Group cohesiveness will increase 
B) Group cohesiveness will decrease 
C) Group cohesiveness will remain unchanged 
A) Group cohesiveness will increase 
B) Group cohesiveness will decrease 
C) Group cohesiveness will remain unchanged

Question 20

At Gore Associates Inc., groups are formed based on project requirements. They consist of people with a variety of skills and include workers from the R&D, manufacturing, sales, and operations departments. The groups disband once their specific projects are complete. These groups are called _____.

Accepted Answer

A)  functional groups. 
B)  work teams. 
C)  problem-solving teams. 
D)  special interest groups. 
E)  quality circles. 
A)  functional groups. 
B)  work teams. 
C)  problem-solving teams. 
D)  special interest groups. 
E)  quality circles.

The standards of behavior that a group accepts for and expects of its members are called _____.

The stage of group development in which members lack unity and interaction patterns are uneven is known as _____.

Identify and define the types of groups in organizations.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Standards of behavior accepted and expected by a group

At the Olympics, "dream teams" have frequently failed to win the gold medal. These teams usually have a number of great players who are, nevertheless, uncomfortable with the prospect of sharing their victory. This is an example of decreasing cohesiveness due to:

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -George announces a competition for a new website design, with one winner to be chosen from his technology support group.

Acknowledging the existence of conflict but downplaying its importance is known as _____.

In the _____ stage of group development, the group really begins to settle down to work and focuses on goal attainment.

Tyler joins an environmental organization in order to gain credits required for his college course. He joined the organization for _____.

Two or more people who interact regularly to accomplish a purpose are known as a(n) _____.

Interpersonal problem solving refers to the resolution of conflict using _____.

A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

_____ is a technique used to study negotiation that requires for every alternative and outcome to be analyzed with probabilities and numerical outcomes.

Which of the following factors reduces group cohesiveness?

The _____ is the set of defined roles and interrelationships among those roles that the group members define and accept.

_____ was developed by economists using mathematical models to predict the outcome of negotiation situations.

Lisa has just moved to a new city. In order to meet new people, she joins a local book club. She did this for _____.

_____ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in an organization.

At Gore Associates Inc., groups are formed based on project requirements. They consist of people with a variety of skills and include workers from the R&D, manufacturing, sales, and operations departments. The groups disband once their specific projects are complete. These groups are called _____.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Basic Elements of Control

Managing Operations, Quality, and Productivity

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Exam 13: Managing Work Groups and Teams

The standards of behavior that a group accepts for and expects of its members are called _____.

The stage of group development in which members lack unity and interaction patterns are uneven is known as _____.

Identify and define the types of groups in organizations.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Standards of behavior accepted and expected by a group

At the Olympics, "dream teams" have frequently failed to win the gold medal. These teams usually have a number of great players who are, nevertheless, uncomfortable with the prospect of sharing their victory. This is an example of decreasing cohesiveness due to:

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -George announces a competition for a new website design, with one winner to be chosen from his technology support group.

Acknowledging the existence of conflict but downplaying its importance is known as _____.

In the _____ stage of group development, the group really begins to settle down to work and focuses on goal attainment.

Tyler joins an environmental organization in order to gain credits required for his college course. He joined the organization for _____.

Two or more people who interact regularly to accomplish a purpose are known as a(n) _____.

Interpersonal problem solving refers to the resolution of conflict using _____.

A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

_____ is a technique used to study negotiation that requires for every alternative and outcome to be analyzed with probabilities and numerical outcomes.

Which of the following factors reduces group cohesiveness?

The _____ is the set of defined roles and interrelationships among those roles that the group members define and accept.

_____ was developed by economists using mathematical models to predict the outcome of negotiation situations.

Lisa has just moved to a new city. In order to meet new people, she joins a local book club. She did this for _____.

_____ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in an organization.

At Gore Associates Inc., groups are formed based on project requirements. They consist of people with a variety of skills and include workers from the R&D, manufacturing, sales, and operations departments. The groups disband once their specific projects are complete. These groups are called _____.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters