Question 1

According to the two-factor theory, which of the following is a hygiene factor that influences an employee's satisfaction or dissatisfaction?

Accepted Answer

A)  Achievement 
B)  Recognition 
C)  Working conditions 
D)  Advancement and growth 
E)  The work itself 
A)  Achievement 
B)  Recognition 
C)  Working conditions 
D)  Advancement and growth 
E)  The work itself C

Question 2

Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has:

Accepted Answer

A)  low effort-to-performance expectancy. 
B)  moderate performance-to-outcome expectancy. 
C)  low performance-to-outcome expectancy. 
D)  high effort-to-performance expectancy. 
E)  moderate effort-to-performance expectancy. 
A)  low effort-to-performance expectancy. 
B)  moderate performance-to-outcome expectancy. 
C)  low performance-to-outcome expectancy. 
D)  high effort-to-performance expectancy. 
E)  moderate effort-to-performance expectancy. D

Question 3

The _____ is the most powerful schedule in terms of maintaining desired behavior.

Accepted Answer

A)  variable-interval schedule 
B)  fixed-ratio schedule 
C)  variable-ratio schedule 
D)  fixed-interval schedule 
E)  nine-eighty schedule 
A)  variable-interval schedule 
B)  fixed-ratio schedule 
C)  variable-ratio schedule 
D)  fixed-interval schedule 
E)  nine-eighty schedule C

Question 4

Assurance on ____ can satisfy the security needs of an employee in the workplace.

Accepted Answer

A)  comfortable work environment 
B)  positive self-image 
C)  adequate wages 
D)  job continuity 
E)  recognition 
A)  comfortable work environment 
B)  positive self-image 
C)  adequate wages 
D)  job continuity 
E)  recognition

Question 5

Work schedules that allow employees to select, within broad parameters, the hours they work is called _____.

Accepted Answer

A)  job sharing 
B)  flextime 
C)  nine-eighty schedule 
D)  compressed work schedule 
E)  traditional work schedule 
A)  job sharing 
B)  flextime 
C)  nine-eighty schedule 
D)  compressed work schedule 
E)  traditional work schedule

Question 6

When a manager tries to encourage social interaction among his subordinates, he is trying to address their need for _____.

Accepted Answer

A)  belongingness 
B)  esteem 
C)  security 
D)  physiological 
E)  self-actualization 
A)  belongingness 
B)  esteem 
C)  security 
D)  physiological 
E)  self-actualization

Question 7

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Goal-setting theory

Accepted Answer

A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation 
A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation

Question 8

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Behavior modification

Accepted Answer

A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation 
A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation

Question 9

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Two-factor theory

Accepted Answer

A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation 
A) Content perspective on motivation 
B) Process perspective on motivation 
C) Reinforcement perspective on motivation

Question 10

Two-factor theory of motivation suggests that people's satisfaction and dissatisfaction are influenced by two independent sets of factors- motivation factors and _____ factors.

Accepted Answer

hygiene
Two-factor theory of m

Question 11

Joe gets a 10 percent pay raise compared to Donna's 8 percent based on his excellent performance over the year. The pay awarded shows that the organization has used a _____ plan.

Accepted Answer

merit pay
Organizations use a

Question 12

Aside from motivational strategies such as the content perspective, process perspectives, and reinforcement perspectives, an organization's _____ is its most basic tool for managing employee motivation.

Accepted Answer

A)  strategic plan 
B)  vision statement 
C)  objective 
D)  reward system 
E)  goal 
A)  strategic plan 
B)  vision statement 
C)  objective 
D)  reward system 
E)  goal

Question 13

A disadvantage of using compressed work schedules is that:

Accepted Answer

A)  some individuals develop resentment as they feel constrained by their job schedules. 
B)  it makes it difficult for employees to attend routine personal businesses. 
C)  employees put too much effort in a single day, and tend to perform at lower levels. 
D)  employees have to work additional hours all the five days of a week. 
E)  it gives employees more personal control over the times they work. 
A)  some individuals develop resentment as they feel constrained by their job schedules. 
B)  it makes it difficult for employees to attend routine personal businesses. 
C)  employees put too much effort in a single day, and tend to perform at lower levels. 
D)  employees have to work additional hours all the five days of a week. 
E)  it gives employees more personal control over the times they work.

Question 14

Which of the following factors would be included in Maslow's physiological needs category?

Accepted Answer

A)  Air 
B)  Job stability 
C)  Safety 
D)  Recognition 
E)  Self-image 
A)  Air 
B)  Job stability 
C)  Safety 
D)  Recognition 
E)  Self-image

Question 15

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?

Accepted Answer

A)  Reinforcement 
B)  Process 
C)  Content 
D)  Equity 
E)  Expectancy 
A)  Reinforcement 
B)  Process 
C)  Content 
D)  Equity 
E)  Expectancy

Question 16

Which of the following is true about individual incentive plans?

Accepted Answer

A)  They are focused to recognize efforts rather than individual performances. 
B)  They are used to provide individual performances with non monetary rewards. 
C)  They are most likely to be used when performance can be subjectively assessed. 
D)  They are focused at increasing a person's base salary at the end of every year. 
E)  They are used to reward individual performance on a real-time basis. 
A)  They are focused to recognize efforts rather than individual performances. 
B)  They are used to provide individual performances with non monetary rewards. 
C)  They are most likely to be used when performance can be subjectively assessed. 
D)  They are focused at increasing a person's base salary at the end of every year. 
E)  They are used to reward individual performance on a real-time basis.

Question 17

Every alternate day, quality control inspectors at McHeinz Inc. randomly select items from an assembly line for inspection, and compliment the workers for every product that meets their expectations on quality. However, they vary the number of items they inspect each time.This motivates the employees to put in more effort to ensure that all the items are of the required quality. What reinforcement schedule are the quality control inspectors using?

Accepted Answer

A)  Variable-interval 
B)  Variable-fixed 
C)  Fixed-ratio 
D)  Fixed-interval 
E)  Variable-ratio 
A)  Variable-interval 
B)  Variable-fixed 
C)  Fixed-ratio 
D)  Fixed-interval 
E)  Variable-ratio

Question 18

Which of the following is a process perspective on motivation?

Accepted Answer

A)  Maslow's need hierarchy 
B)  McClelland's work on need for power 
C)  McClelland's work on need for achievement 
D)  Two-factor theory 
E)  Equity theory 
A)  Maslow's need hierarchy 
B)  McClelland's work on need for power 
C)  McClelland's work on need for achievement 
D)  Two-factor theory 
E)  Equity theory

Question 19

_____ are consequences of behaviors in an organizational setting, usually rewards.

Accepted Answer

A)  Performance 
B)  Valences 
C)  Outcomes 
D)  Need deficiencies 
E)  Commitments 
A)  Performance 
B)  Valences 
C)  Outcomes 
D)  Need deficiencies 
E)  Commitments

Question 20

Alberto complimented Daniel on his project updates two weeks in a row. Then he waited a month to compliment him again. Not knowing when Alberto will drop by for inspection, Daniel keeps his projects updated regularly. What reinforcement schedule is he using?

Accepted Answer

A)  Fixed-interval 
B)  Fixed-ratio 
C)  Variable-interval 
D)  Variable-ratio 
E)  Fixed-variable 
A)  Fixed-interval 
B)  Fixed-ratio 
C)  Variable-interval 
D)  Variable-ratio 
E)  Fixed-variable

According to the two-factor theory, which of the following is a hygiene factor that influences an employee's satisfaction or dissatisfaction?

Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has:

The _____ is the most powerful schedule in terms of maintaining desired behavior.

Assurance on ____ can satisfy the security needs of an employee in the workplace.

Work schedules that allow employees to select, within broad parameters, the hours they work is called _____.

When a manager tries to encourage social interaction among his subordinates, he is trying to address their need for _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Goal-setting theory

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Behavior modification

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Two-factor theory

Two-factor theory of motivation suggests that people's satisfaction and dissatisfaction are influenced by two independent sets of factors- motivation factors and _____ factors.

Joe gets a 10 percent pay raise compared to Donna's 8 percent based on his excellent performance over the year. The pay awarded shows that the organization has used a _____ plan.

Aside from motivational strategies such as the content perspective, process perspectives, and reinforcement perspectives, an organization's _____ is its most basic tool for managing employee motivation.

A disadvantage of using compressed work schedules is that:

Which of the following factors would be included in Maslow's physiological needs category?

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?

Which of the following is true about individual incentive plans?

Which of the following is a process perspective on motivation?

_____ are consequences of behaviors in an organizational setting, usually rewards.

Alberto complimented Daniel on his project updates two weeks in a row. Then he waited a month to compliment him again. Not knowing when Alberto will drop by for inspection, Daniel keeps his projects updated regularly. What reinforcement schedule is he using?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

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Exam 10: Managing Employee Motivation and Performance

According to the two-factor theory, which of the following is a hygiene factor that influences an employee's satisfaction or dissatisfaction?

Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has:

The _____ is the most powerful schedule in terms of maintaining desired behavior.

Assurance on ____ can satisfy the security needs of an employee in the workplace.

Work schedules that allow employees to select, within broad parameters, the hours they work is called _____.

When a manager tries to encourage social interaction among his subordinates, he is trying to address their need for _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Goal-setting theory

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Behavior modification

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Two-factor theory

Two-factor theory of motivation suggests that people's satisfaction and dissatisfaction are influenced by two independent sets of factors- motivation factors and _____ factors.

Joe gets a 10 percent pay raise compared to Donna's 8 percent based on his excellent performance over the year. The pay awarded shows that the organization has used a _____ plan.

Aside from motivational strategies such as the content perspective, process perspectives, and reinforcement perspectives, an organization's _____ is its most basic tool for managing employee motivation.

A disadvantage of using compressed work schedules is that:

Which of the following factors would be included in Maslow's physiological needs category?

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?

Which of the following is true about individual incentive plans?

Which of the following is a process perspective on motivation?

_____ are consequences of behaviors in an organizational setting, usually rewards.

Alberto complimented Daniel on his project updates two weeks in a row. Then he waited a month to compliment him again. Not knowing when Alberto will drop by for inspection, Daniel keeps his projects updated regularly. What reinforcement schedule is he using?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Leadership and Influence Processes

Communication in Organizations

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters