Exam 14: Basic Elements of Control

Southwest Airlines encourages attendants to make up a pre-flight routine that is humorous, personalized, and non-routine. This approach suggests that Southwest uses a(n) _____ structural control system.

Google partnered with Nielsen Co. to poll users about ads on Google+. Nielsen then packaged the information for advertisers. This was a response to advertiser complaints about the effectiveness of ads on the social network. This indicates that Google is placing an emphasis on _____ controls.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Sales budget

_____ control is an approach to organization design characterized by formal and mechanistic structural arrangements.

Which of the following is true of organizational control?

A company that carefully evaluates job applicants is using _____ control.

Which of the following is an important element of decentralized control?

A state university develops a budget that shows its projected income from sources that include government funding, tuition fees, alumni contributions, and research grants. This is an example of a(n) _____ budget.

Which of the following is true of the operating ratio?

Which of the following ratios assesses the ease with which an organization's assets can be converted into cash?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Profit budget

An organization's attempt to control the behavior of their employees by directing them toward higher performance is an example of control of _____ resources.

Which of the following summarizes the financial performance of an organization over a period of time?

At a high school, final examinations are held online. During the examination, the difficulty level of questions assigned to students is modified based on how well individual students perform. This is an example of _____ operations control.

Quality control is a type of _____ control.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Capital expenditure budget

When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n) _____.

Decentralized control is characterized by:

An organization that instructs its employees when to come to work, where to park, and when to have morning coffee is guilty of _____.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Physical therapy following surgery