Question 1

Some of the most useful and up-to-date resources available at libraries are online databases.

Accepted Answer

A) True 
 B)False

Question 2

What are some criteria you can use in evaluating the credibility of an information source?

Accepted Answer

In evaluating the credibility of sources

Question 3

Provide an example of an open-ended question, and then give an example of a closed question on the same topic.

Accepted Answer

"What do you see as the future

Question 4

Unlike a summary, a paraphrase

Accepted Answer

A)  does not require complete documentation of sources. 
B)  restates the original material in your own words and with your own sentence structures. 
C)  is never acceptable in business documents. 
D)  presents the gist of the original material in fewer words by eliminating some of the original words. 
A)  does not require complete documentation of sources. 
B)  restates the original material in your own words and with your own sentence structures. 
C)  is never acceptable in business documents. 
D)  presents the gist of the original material in fewer words by eliminating some of the original words.

Question 5

"Do you watch sports and news shows on TV?" is a compound question.

Accepted Answer

A) True 
 B)False

Question 6

When drawing conclusions for a report, you

Accepted Answer

A)  shouldn't compromise with others working as a part of your team. 
B)  should make sure to take into account any information you know about that hasn't been included in the report. 
C)  should suggest actions for the company to take based on the facts you have collected. 
D)  interpret what the facts you have gathered mean. 
A)  shouldn't compromise with others working as a part of your team. 
B)  should make sure to take into account any information you know about that hasn't been included in the report. 
C)  should suggest actions for the company to take based on the facts you have collected. 
D)  interpret what the facts you have gathered mean.

Question 7

Boolean operators include terms such as AND, OR, and NOT.

Accepted Answer

A) True 
 B)False

Question 8

When you need to consult government documents, your only option is to go to the appropriate government office in your city.

Accepted Answer

A) True 
 B)False

Question 9

It is always preferable for interviews to take place in person rather than to conduct them via email.

Accepted Answer

A) True 
 B)False

Question 10

When using search engines, Boolean operators enable you to define search queries with greater precision.

Accepted Answer

A) True 
 B)False

Question 11

The two most common primary research methods in the social sciences are

Accepted Answer

A)  surveys and interviews. 
B)  experiments and observations. 
C)  test panels. 
D)  not appropriate for test marketing. 
A)  surveys and interviews. 
B)  experiments and observations. 
C)  test panels. 
D)  not appropriate for test marketing.

Question 12

"Do you think the styling of the new Mini Cooper is a departure from previous styling?" is an example of an open-ended question.

Accepted Answer

A) True 
 B)False

Question 13

Search engines and directories use different approaches to find and index websites.

Accepted Answer

A) True 
 B)False

Question 14

________ law covers printed materials, audiovisual material, many forms of artistic expression, computer programs, maps, mailing lists, and even answering-machine messages.

Accepted Answer

The answer of ________ law covers printed materials, audiovisual material,...

Question 15

Sources of secondary information include

Accepted Answer

A)  in-person interviews. 
B)  experiments. 
C)  newspapers and periodicals. 
D)  first-hand observation. 
A)  in-person interviews. 
B)  experiments. 
C)  newspapers and periodicals. 
D)  first-hand observation.

Question 16

Online ________ ________ identify individual webpages that contain a specific word or phrase you've asked for.

Accepted Answer

The answer of Online ________ ________ identify individual webpages that...

Question 17

If you wanted to find statistical information about countries in South America, the best type of library resource to consult would be a directory.

Accepted Answer

A) True 
 B)False

Question 18

At the beginning of a research project, you need to

Accepted Answer

A)  develop the conclusion you want to reach and start looking for evidence that supports that conclusion. 
B)  just jump in by finding resources on the Internet and taking notes from them. 
C)  develop a formal outline that you plan to stick to throughout your researching and writing. 
D)  familiarize yourself with the subject. 
A)  develop the conclusion you want to reach and start looking for evidence that supports that conclusion. 
B)  just jump in by finding resources on the Internet and taking notes from them. 
C)  develop a formal outline that you plan to stick to throughout your researching and writing. 
D)  familiarize yourself with the subject.

Question 19

Although they are helpful for staying up to date on personal interests, online monitoring tools are not helpful for business-related research.

Accepted Answer

A) True 
 B)False

Question 20

Unlike most search engines, a web directory yields results that have been screened by human editors.

Accepted Answer

A) True 
 B)False

Exam 11: Finding, Evaluating, and Processing Information

Some of the most useful and up-to-date resources available at libraries are online databases.

What are some criteria you can use in evaluating the credibility of an information source?

Provide an example of an open-ended question, and then give an example of a closed question on the same topic.

Unlike a summary, a paraphrase

"Do you watch sports and news shows on TV?" is a compound question.

When drawing conclusions for a report, you

Boolean operators include terms such as AND, OR, and NOT.

When you need to consult government documents, your only option is to go to the appropriate government office in your city.

It is always preferable for interviews to take place in person rather than to conduct them via email.

When using search engines, Boolean operators enable you to define search queries with greater precision.

The two most common primary research methods in the social sciences are

"Do you think the styling of the new Mini Cooper is a departure from previous styling?" is an example of an open-ended question.

Search engines and directories use different approaches to find and index websites.

________ law covers printed materials, audiovisual material, many forms of artistic expression, computer programs, maps, mailing lists, and even answering-machine messages.

Sources of secondary information include

Online ________ ________ identify individual webpages that contain a specific word or phrase you've asked for.

If you wanted to find statistical information about countries in South America, the best type of library resource to consult would be a directory.

At the beginning of a research project, you need to

Although they are helpful for staying up to date on personal interests, online monitoring tools are not helpful for business-related research.

Unlike most search engines, a web directory yields results that have been screened by human editors.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Online identify individual webpages that contain a specific word or phrase you've asked for.