Exam 8: Training and Developing a Competitive Workforce

When it comes to evaluating the effectiveness of their training and development efforts, employers are usually able to assess only long-term effects of their efforts.

In the Managing Ethics feature "J.M. Smucker & Co.", the company does all of following EXCEPT:

Which of the following types of information is NOT typically shared during an employee orientation program?

What are proximal goals?

List the three types of locations for training activities.

The most informal training and development program is:

A person-needs analysis:

To learn how to checkout groceries at a supermarket, the newly hired Celeste watched carefully as the 15-year veteran grocery checker weighed potatoes, double-bagged gallon jugs of milk, and handled payments. The supermarket was using _____ to teach Celeste how to perform the duties of grocery checker.

Line managers can contribute most significantly to employee training and development by _____.

Emotional intelligence involves recognizing and regulating emotions in ourselves and in others, and it includes:

Offsite training:

Judy has just begun as a volunteer in the local library. Her first task is to shelve books in the non-fiction section. First, the head librarian, Colette, shows her the how the numbering sequences work in the Dewey Decimal System. Then, Judy is sent with 10 books to shelve from all over the non-fiction section. Colette watches silently as Judy shelves each book, then she discusses with Judy any mistakes she has made. Which component identified by PDI is Judy undergoing in this shelving process?

Together, job analysis and competency modeling establish the tasks performed in a job and the competencies required for effective job performance.

How are employee and customer surveys used to identify training needs?

A manufacturing company in Georgia might conduct a _____ to determine the training needs of its recently-immigrated Guatemalan employees.

Kelly's a new job as data entry clerk entails entering 83 different pieces of information into a computerized form. During her first week, she was expected to complete each form in 30 minutes with no more than two errors. During her second week, Kelly was to reduce her entry time to 20 minutes with no more than one error. During her third week, she was expected to cut her time to 15 minutes with no errors. By the fourth week, Kelly was supposed to be able to complete the data entry on one form in 10 minutes without any errors. To facilitate the mastery of this data entry task, Kelly's supervisor used:

Five components are necessary to ensure that you are setting up the proper conditions for effective training. Which of the following is NOT one of the five?

A properly executed organizational needs analysis:

In the feature Managing Ethics and Corporate Social Responsibility: Pulp Fiction, Weyerhaeuser:

Employers usually evaluate the effectiveness of their training and development efforts by assessing only short-term effects.