Exam 8: Training and Developing a Competitive Workforce

When the objective of training is to improve job performance, that training:

During a recent day-long training session, Ashley and a group of co-workers were asked to solve several puzzles that required the group to work closely together. As they finished each puzzle, the group's sense of camaraderie increased. The members started the session as acquaintances and ended as friends. From this information, you would know this training session was designed to produce:

What kind of knowledge is built by orientation programs?

An off-site training program would be most likely used when:

A job-needs analysis:

Recent Supreme Court rulings have established that an employer may not be held liable for discriminatory behavior by its employees if it can show that (a) it acted reasonably to prevent the behavior, and (b) the victim acted unreasonably by not using the company's available procedures for preventing harm. Which of the following principles will not help a firm meet court guidelines?

Training and development activities referred to as e-learning include all of the following EXCEPT:

Which of the following learning formats present situations that approximate actual job conditions and allow trainees to practice how to behave in those situations?

Short-term effects of the effectiveness of training and development include all of the following EXCEPT:

Jared is an engineer on a self-managing work team. Although an expert in his technical area, Jared is very nervous about public speaking. The team process requires each member to give presentations on their projects every week. Jared tends to make a shambles of his presentations. Finally, Jared's boss sent him for training in public speaking. At Jared's first presentation after his training, his boss sat in the back of the room, nodding and smiling, and giving Jared a thumbs-up sign when Jared finished. Jared's boss was using:

Firms help their customers train their workforces because:

A demographic needs analysis can be used to assess whether all employees are given equal access to growth experiences and developmental challenges, which are known to be useful on-the-job methods for promoting skill development.

The organizational needs analysis should translate the organization's objectives into a clear statement of goals for training and development.

Discuss the advantages and disadvantages associated with using coworkers as trainers.

Lena was excited that her new employer had a large group of Mexican employees. She liked having the opportunity to use her Spanish language skills. Her ability to read and write fluent Spanish is an example of:

Training may be offered to:

In many organizations, on-the-job training is the only form of training offered. In these circumstances, _____ almost always are the providers of whatever training employees receive.

What should a trainer do to set the stage for an employee training activity?

Disney begins the socialization process during recruitment as a way to discourage applicants who may not fit the corporate culture.

Which of the following questions about Six Sigma is incorrect?