Exam 43: The Time Bind: When Work Becomes Home and Home Becomes Work

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Amerco uses the concept of the Total Quality worker. This type of worker is invited to feel recognized for job accomplishments. Amerco regularly strengthens the family-like ties of co-workers by holding "recognition ceremonies" honoring particular workers or self-managed production teams. Amerco employees speak of "belonging to the Amerco family," and proudly wear their "Total Quality" pins or "High Performance Team" T-shirts, symbols of their loyalty to the company and of its loyalty to them. The company also decorates a section of the factory and serves refreshments. The production teams have regular get-togethers. Amerco proposes that its workers "Value the Internal Customer." This means: Be as polite and considerate to co-workers inside the company as you would be to customers outside it. Amerco also tries to take on the role of a helpful relative with regard to employee problems at work and at home. The education-and-training division offers employees free courses (on company time) in "Dealing with Anger," "How to Give and Accept Criticism," and "How to Cope with Difficult People."

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As I reflect on my own childhood and compare it to the concepts discussed in the reading, I can see some similarities to the cases presented. One concept that stood out to me was the idea of attachment theory and the importance of secure attachments in childhood. In the reading, it discussed how children who have secure attachments with their caregivers tend to have better emotional and social development.

In my own childhood, I was fortunate to have a secure attachment with my parents, which I believe has had a positive impact on my emotional well-being and relationships. I also see similarities in the reading's discussion of the impact of early childhood experiences on later development. The reading highlighted how adverse childhood experiences can have long-term effects on mental health and behavior.

I can relate to this concept as I had some challenging experiences in my childhood that have influenced my development and behavior as an adult. Overall, while there are certainly differences between my own childhood and the cases presented in the reading, I can see some similarities in terms of the importance of secure attachments and the impact of early experiences on later development.