Exam 1: Operations Management and You

The value of the output relative to the value of the input is measured by productivity.

________ is a common measure of the efficiency of operational processes.

The operations function in an organization designs, makes, and delivers

Service processes not are generally people centered or people sensitive.

Figure 1.1 You are the operations manager for pizza manufacturing at The Dough Factory. -Use the information provided in Figure 1.1. The Dough Factory is

Sustainability in operations management can take place through all of the following actions except

Lean operations are an important trend in operations management.

As a functional area of a business, operations is concerned with delivering products and services to the customer.

Every business should be overly focused on efficiency and cost control.

Only productivity and quality are important aspects of business performance.

Sustainability differs from lean operations in that it has a moral element and is much larger in scope.

Productivity metrics can be manipulated in the short run by running a short-staffed operation for instance.

What are some of the current trends in operations management?

A(n) ________ is any activity or group of activities that takes materials and resources, and transforms and adds value to them to provide goods and services for its customers.

Operations management is a strategic capability; that is, it can impact business ________ and profits directly.

There are only two types of productivity: single-factor and multi-factor.

Service science is the systematic application of operations management to the cause of understanding, analyzing, and improving the performance of service processes.

What is the total system productivity for the week?

________ and ________ operations are two important current trends in operations management.

Operations managers are in charge of managing inventory, suppliers, and product and service quality.