Question 1

Operations management only ensures that a business is very productive.

Accepted Answer

A) True 
 B)False  False

Question 2

Sustainability is not a major concern of operations management.

Accepted Answer

A) True 
 B)False  False

Question 3

Operations management transforms inputs into outputs. Which of the following are not inputs?

Accepted Answer

A)  labor 
B)  services 
C)  information 
D)  technology 
A)  labor 
B)  services 
C)  information 
D)  technology B

Question 4

Operations affect and influence every aspect of the organizational structure.

Accepted Answer

A) True 
 B)False

Question 5

Key performance indicators (KPIs) at the operational level include

Accepted Answer

A)  inventory holding costs 
B)  sales by major product line 
C)  quality 
D)  average gross margin 
A)  inventory holding costs 
B)  sales by major product line 
C)  quality 
D)  average gross margin

Question 6

Which of the following is not a current trend in operations management?

Accepted Answer

A)  supply chain management 
B)  lean operations 
C)  sustainability 
D)  technology 
A)  supply chain management 
B)  lean operations 
C)  sustainability 
D)  technology

Question 7

All of the following are functional-level strategic decisions except

Accepted Answer

A)  location planning 
B)  capacity planning 
C)  forecasting 
D)  quality management 
A)  location planning 
B)  capacity planning 
C)  forecasting 
D)  quality management

Question 8

Operations managers design, ______, _______, and improve work processes.

Accepted Answer

The answer of Operations managers design, ______, _______, and improve...

Question 9

Figure 1.1
You are the operations manager for pizza manufacturing at The Dough Factory.
  
-Use the information provided in Figure 1.1. The flour supplier is an example of a(n)

Accepted Answer

A)  input 
B)  output 
C)  process 
D)  product 
A)  input 
B)  output 
C)  process 
D)  product

Question 10

Which of the following statements is true?

Accepted Answer

A)  Service processes are generally people centered. 
B)  Service processes have a higher degree of tangibility. 
C)  Service processes have a lower degree of customer contact. 
D)  Service processes have a lower amount of variability than manufacturing processes. 
A)  Service processes are generally people centered. 
B)  Service processes have a higher degree of tangibility. 
C)  Service processes have a lower degree of customer contact. 
D)  Service processes have a lower amount of variability than manufacturing processes.

Question 11

Operational key performance indicators (KPIs) provide only an overview of operations.

Accepted Answer

A) True 
 B)False

Question 12

Supply chain management includes managing all of the following except

Accepted Answer

A)  threats from suppliers 
B)  foreign exchange risks 
C)  labor costs increases 
D)  product features 
A)  threats from suppliers 
B)  foreign exchange risks 
C)  labor costs increases 
D)  product features

Question 13

The design of the supply chain-selecting suppliers in different locations that can make and move goods and services-supports the buying company's competitive edge.

Accepted Answer

A) True 
 B)False

Question 14

Operations management refers to the design, management, and improvement of the systems and activities that transform ________ and ________ into products and services.

Accepted Answer

The answer of Operations management refers to the design, management,...

Question 15

In an assembly operation at a computer factory, nine employees assembled an average of 540 custom computers per 5-day week. What is the labor productivity of this operation?

Accepted Answer

A)  75 computers per worker per day 
B)  50 computers per worker per day 
C)  12 computers per worker per day 
D)  108 computers per worker per day 
A)  75 computers per worker per day 
B)  50 computers per worker per day 
C)  12 computers per worker per day 
D)  108 computers per worker per day

Question 16

How has productivity been influenced by global competition? Give specific examples and use the productivity model to support your answer.

Accepted Answer

Global competition has had a significant

Question 17

Which one of the following statements is true about operations management (OM)?

Accepted Answer

A)  OM impacts profits directly. 
B)  OM impacts revenues indirectly. 
C)  OM does not affect the company's stock price. 
D)  OM does not have much impact on costs. 
A)  OM impacts profits directly. 
B)  OM impacts revenues indirectly. 
C)  OM does not affect the company's stock price. 
D)  OM does not have much impact on costs.

Question 18

A manufacturing process requires 60 minutes of labor to make 20 units of production. How can productivity be increased?

Accepted Answer

A)  Increase labor time per 20 units of production. 
B)  Increase labor time per 60 units of production. 
C)  Increase number of units produced per 60 minutes of labor. 
D)  Decrease number of units produced per 60 minutes of labor.
The details of weekly outputs and inputs for a hotel cleaning process are as follows: Output is 400 units, with a standard room rate of $150 per unit. For the week, total labor costs are: 10 workers at 40 hours for the week, paid $20 per hour. Total material costs for the 400 units are $2,000. Weekly overhead is charged at the rate of 1.5 times the labor costs. 
A)  Increase labor time per 20 units of production. 
B)  Increase labor time per 60 units of production. 
C)  Increase number of units produced per 60 minutes of labor. 
D)  Decrease number of units produced per 60 minutes of labor.
The details of weekly outputs and inputs for a hotel cleaning process are as follows: Output is 400 units, with a standard room rate of $150 per unit. For the week, total labor costs are: 10 workers at 40 hours for the week, paid $20 per hour. Total material costs for the 400 units are $2,000. Weekly overhead is charged at the rate of 1.5 times the labor costs.

Question 19

A simple model of operations management can be described in the following manner:
Organization: inputs→transformation processes→outputs
Which one of the following correctly describes a production system?

Accepted Answer

A)  automobile manufacturer: steel→molding→car 
B)  hospital: sick patients→nurses→doctors 
C)  restaurant: meat→chefs→food 
D)  airline: pilots→planes→passengers 
A)  automobile manufacturer: steel→molding→car 
B)  hospital: sick patients→nurses→doctors 
C)  restaurant: meat→chefs→food 
D)  airline: pilots→planes→passengers

Question 20

OM helps to boost return on assets (ROAs) by all of the following except

Accepted Answer

A)  increasing revenues 
B)  increasing cost of goods sold 
C)  reducing costs 
D)  reducing assets 
A)  increasing revenues 
B)  increasing cost of goods sold 
C)  reducing costs 
D)  reducing assets

Operations management only ensures that a business is very productive.

Sustainability is not a major concern of operations management.

Operations management transforms inputs into outputs. Which of the following are not inputs?

Operations affect and influence every aspect of the organizational structure.

Key performance indicators (KPIs) at the operational level include

Which of the following is not a current trend in operations management?

All of the following are functional-level strategic decisions except

Operations managers design, , _, and improve work processes.

Figure 1.1 You are the operations manager for pizza manufacturing at The Dough Factory. -Use the information provided in Figure 1.1. The flour supplier is an example of a(n)

Which of the following statements is true?

Operational key performance indicators (KPIs) provide only an overview of operations.

Supply chain management includes managing all of the following except

The design of the supply chain-selecting suppliers in different locations that can make and move goods and services-supports the buying company's competitive edge.

Operations management refers to the design, management, and improvement of the systems and activities that transform and into products and services.

In an assembly operation at a computer factory, nine employees assembled an average of 540 custom computers per 5-day week. What is the labor productivity of this operation?

How has productivity been influenced by global competition? Give specific examples and use the productivity model to support your answer.

Which one of the following statements is true about operations management (OM)?

A manufacturing process requires 60 minutes of labor to make 20 units of production. How can productivity be increased?

A simple model of operations management can be described in the following manner: Organization: inputs→transformation processes→outputs Which one of the following correctly describes a production system?

OM helps to boost return on assets (ROAs) by all of the following except

Designing Products and Processes

Process and Service Design

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Exam 1: Operations Management and You

Operations management only ensures that a business is very productive.

Sustainability is not a major concern of operations management.

Operations management transforms inputs into outputs. Which of the following are not inputs?

Operations affect and influence every aspect of the organizational structure.

Key performance indicators (KPIs) at the operational level include

Which of the following is not a current trend in operations management?

All of the following are functional-level strategic decisions except

Operations managers design, ______, _______, and improve work processes.

Figure 1.1 You are the operations manager for pizza manufacturing at The Dough Factory. -Use the information provided in Figure 1.1. The flour supplier is an example of a(n)

Which of the following statements is true?

Operational key performance indicators (KPIs) provide only an overview of operations.

Supply chain management includes managing all of the following except

The design of the supply chain-selecting suppliers in different locations that can make and move goods and services-supports the buying company's competitive edge.

Operations management refers to the design, management, and improvement of the systems and activities that transform ________ and ________ into products and services.

In an assembly operation at a computer factory, nine employees assembled an average of 540 custom computers per 5-day week. What is the labor productivity of this operation?

How has productivity been influenced by global competition? Give specific examples and use the productivity model to support your answer.

Which one of the following statements is true about operations management (OM)?

A manufacturing process requires 60 minutes of labor to make 20 units of production. How can productivity be increased?

A simple model of operations management can be described in the following manner: Organization: inputs→transformation processes→outputs Which one of the following correctly describes a production system?

OM helps to boost return on assets (ROAs) by all of the following except

Designing Products and Processes

Process and Service Design

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Operations managers design, , _, and improve work processes.

Operations management refers to the design, management, and improvement of the systems and activities that transform and into products and services.