Question 1

Comparisons of productivity using only labor hours may be misleading.

Accepted Answer

A) True 
 B)False

Question 2

Standardized metrics for evaluating ________ performance include carbon footprinting.

Accepted Answer

The answer of Standardized metrics for evaluating ________ performance include...

Question 3

Operations management provides an array of useful tools for lean operations.

Accepted Answer

A) True 
 B)False

Question 4

Curly, Larry, and Moe assessed the home security systems of the prestigious Coney Island neighborhood by testing doorknobs and windows and slipping past security systems like a team of ghosts. They weren't ghosts, but they did wear white clothing to look like painters. This crew of daylight robbers hoped to grab cash, jewelry, and other valuables to fence at the next level of their supply chain. They knew the local police force was responsive, but a construction crew was creating a helpful distraction by working in the neighborhood, which completely drowned out the sounds of breaking glass. Details of the day's haul appear in the table below.
 $$\begin{array} { | l | c | c | c | } 
\hline \text { ITEM }  & \begin{array} { c } 
\text { SALES } \
\text { PRICE }
\end{array} & \text { LABOR } & \text { MATERIAL } \
\hline \text { Jewelry } & \$ 1,600 & 1 \mathrm { hr } & \$ 2 \
\hline \text { Flat screen TV } & \$ 200 & .25 & \$ 1 \
\hline \$ 500 \text { cash } & \$ 500 & .05 & \$ 40 \
\hline \text { Antiques } & \$ 600 & .15 & \$ 20 \
\hline \text { Rolex watches } & \$ 1,180 & .10 & \$ 1 \
\hline
\end{array}$$ The crew are paid at a flat rate of 20 percent of the sales price of the stolen goods. Materials cost represents the cost of gasoline, overalls, and surgical gloves, and overhead is 20 percent of the sales price of the stolen goods. 
A) What is the labor productivity?
B) What is the multifactor productivity?

Accepted Answer

To calculate the labor productivity, we

Question 5

________ help business decision makers maintain focus, speed, and direction.

Accepted Answer

The answer of ________ help business decision makers maintain focus,...

Question 6

Operations management gathers materials and resources to transform them into products and services.

Accepted Answer

A) True 
 B)False

Question 7

What is the labor productivity for the week?

Accepted Answer

A)  1 
B)  40 
C)  10 
D)  7.5 
A)  1 
B)  40 
C)  10 
D)  7.5

Question 8

All of the following are KPIs at the operational level except

Accepted Answer

A)  inventory weeks of cycle time 
B)  delivery lead time 
C)  input costs 
D)  customer service 
A)  inventory weeks of cycle time 
B)  delivery lead time 
C)  input costs 
D)  customer service

Question 9

Lean operations does not include which of the following practices?

Accepted Answer

A)  improving quality 
B)  reducing bottlenecks 
C)  redesigning complex pathways 
D)  reducing the number of reliable suppliers 
A)  improving quality 
B)  reducing bottlenecks 
C)  redesigning complex pathways 
D)  reducing the number of reliable suppliers

Question 10

Operations managers do all of the following except

Accepted Answer

A)  design work processes 
B)  study work processes 
C)  analyze work processes 
D)  report work processes 
A)  design work processes 
B)  study work processes 
C)  analyze work processes 
D)  report work processes

Question 11

Supply chain design today also needs to satisfy other criteria such as ethics and sustainability.

Accepted Answer

A) True 
 B)False

Question 12

Three types of productivity measures are ________, ________, and ________.

Accepted Answer

The answer of Three types of productivity measures are ________,...

Question 13

Supply chain management (SCM) is a current trend in operations management.

Accepted Answer

A) True 
 B)False

Question 14

Productivity is measured as the value of inputs relative to the value of outputs.

Accepted Answer

A) True 
 B)False

Question 15

Sustainability is only practiced by very large businesses.

Accepted Answer

A) True 
 B)False

Question 16

The manager of your school's cafeteria is trying to determine the best staff size to use for the Fall semester. She has tried various staff sizes in the past, with the results shown below. Based on productivity, which crew size should she employ? $$\begin{array} { | l | c | c | c | c | c | c | } 
\hline \text { Crew Size } & 2 & 4 & 3 & 3 & 4 & 2 \
\hline \text { Sales Per Week } ( \$ ) & 1,716 & 2,298 & 2,034 & 2,004 & 2,278 & 1,702 \
\hline
\end{array}$$

Accepted Answer

A)  Either a 3- or 4-person crew 
B)  4-person crew 
C)  3-person crew 
D)  2-person crew 
A)  Either a 3- or 4-person crew 
B)  4-person crew 
C)  3-person crew 
D)  2-person crew

Question 17

Operations managers are lower-level managers.

Accepted Answer

A) True 
 B)False

Question 18

Outputs include

Accepted Answer

A)  goods 
B)  services 
C)  technology 
D)  information 
A)  goods 
B)  services 
C)  technology 
D)  information

Question 19

Operational strategies should be aligned with the business-level strategies for maximum efficiency.

Accepted Answer

A) True 
 B)False

Question 20

Globalization by many firms has decreased the liability to behave ethically.

Accepted Answer

A) True 
 B)False

Comparisons of productivity using only labor hours may be misleading.

Standardized metrics for evaluating ________ performance include carbon footprinting.

Operations management provides an array of useful tools for lean operations.

________ help business decision makers maintain focus, speed, and direction.

Operations management gathers materials and resources to transform them into products and services.

What is the labor productivity for the week?

All of the following are KPIs at the operational level except

Lean operations does not include which of the following practices?

Operations managers do all of the following except

Supply chain design today also needs to satisfy other criteria such as ethics and sustainability.

Three types of productivity measures are , , and .

Supply chain management (SCM) is a current trend in operations management.

Productivity is measured as the value of inputs relative to the value of outputs.

Sustainability is only practiced by very large businesses.

Operations managers are lower-level managers.

Outputs include

Operational strategies should be aligned with the business-level strategies for maximum efficiency.

Globalization by many firms has decreased the liability to behave ethically.

Designing Products and Processes

Process and Service Design

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Exam 1: Operations Management and You

Comparisons of productivity using only labor hours may be misleading.

Standardized metrics for evaluating ________ performance include carbon footprinting.

Operations management provides an array of useful tools for lean operations.

________ help business decision makers maintain focus, speed, and direction.

Operations management gathers materials and resources to transform them into products and services.

What is the labor productivity for the week?

All of the following are KPIs at the operational level except

Lean operations does not include which of the following practices?

Operations managers do all of the following except

Supply chain design today also needs to satisfy other criteria such as ethics and sustainability.

Three types of productivity measures are ________, ________, and ________.

Supply chain management (SCM) is a current trend in operations management.

Productivity is measured as the value of inputs relative to the value of outputs.

Sustainability is only practiced by very large businesses.

Operations managers are lower-level managers.

Outputs include

Operational strategies should be aligned with the business-level strategies for maximum efficiency.

Globalization by many firms has decreased the liability to behave ethically.

Designing Products and Processes

Process and Service Design

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Three types of productivity measures are , , and .