Question 1

__________ is a process strategy that uses a product-oriented modular production process. MASS

Accepted Answer

CUSTOMIZATION

Question 2

Service design is a conceptual exercise that identifies consumer wants and develops actions to satisfy those wants.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following industries is most likely to have low equipment utilization?

Accepted Answer

A)  cereal manufacturing 
B)  gourmet restaurants 
C)  auto manufacturing 
D)  oil refining 
A)  cereal manufacturing 
B)  gourmet restaurants 
C)  auto manufacturing 
D)  oil refining B

Question 4

Dell Computers produces many varieties of computers from a few basic components. Their production process design can best be described as batch production.

Accepted Answer

A) True 
 B)False

Question 5

Flexible manufacturing systems (FMS) are able to perform such tasks as manufacturing one-of-a-kind products efficiently and economically through use of CAD and CAM.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is true as process type changes from batch to continuous?

Accepted Answer

A)  Unit variable costs decrease, and initial fixed costs decrease. 
B)  Initial fixed costs increase, while unit variable costs decrease. 
C)  Unit variable costs increase, and initial fixed costs increase. 
D)  Initial fixed costs decrease, while unit variable costs increase. 
A)  Unit variable costs decrease, and initial fixed costs decrease. 
B)  Initial fixed costs increase, while unit variable costs decrease. 
C)  Unit variable costs increase, and initial fixed costs increase. 
D)  Initial fixed costs decrease, while unit variable costs increase.

Question 7

Products like cereals, sugar, steel, bulk chemicals, power, and refined oil are made using continuous flow processes.

Accepted Answer

A) True 
 B)False

Question 8

Products are now designed to be part of a consumer experience as a means of differentiation.

Accepted Answer

A) True 
 B)False

Question 9

Advances in technology

Accepted Answer

A)  have impacted the manufacturing sector only 
B)  are not very good yet at doing low-skilled labor 
C)  are replacing mid-level professional and mid-level manual labor 
D)  all of the above 
A)  have impacted the manufacturing sector only 
B)  are not very good yet at doing low-skilled labor 
C)  are replacing mid-level professional and mid-level manual labor 
D)  all of the above

Question 10

Tools for service design include all of the following except

Accepted Answer

A)  ethnography 
B)  quality function deployment 
C)  Ishikawa's framework 
D)  co-joint analysis 
A)  ethnography 
B)  quality function deployment 
C)  Ishikawa's framework 
D)  co-joint analysis

Question 11

Professional services are the opposite of mass services because mass services require more use of technology than professional services.

Accepted Answer

A) True 
 B)False

Question 12

Identify and discuss any three process design strategies. Illustrate your answers with examples.

Accepted Answer

Three process design strategies include

Question 13

Services that are designed to meet the needs of specific customers and low volume are

Accepted Answer

A)  service factory 
B)  service shop 
C)  professional services 
D)  mass services 
A)  service factory 
B)  service shop 
C)  professional services 
D)  mass services

Question 14

H&R Block, one of the nation's leading tax preparation companies, has managed to convert from a pure professional service to a service shop by the use of

Accepted Answer

A)  technology 
B)  multiple locations in major cities 
C)  standardizing cost 
D)  tax accountants 
A)  technology 
B)  multiple locations in major cities 
C)  standardizing cost 
D)  tax accountants

Question 15

The volumes in assembly lines processing are greater than in batch processing, but the variety is lower.

Accepted Answer

A) True 
 B)False

Question 16

quality function deployment (QFD) is a service design tool for translating the voice of the market into design ideas and concepts.

Accepted Answer

A) True 
 B)False

Question 17

A job shop organization is a product-oriented layout with different products moving among different work centers.

Accepted Answer

A) True 
 B)False

Question 18

ATMs and optical checkout scanners are examples of the use of technology in product design.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a component of the 3Ts model of service design?

Accepted Answer

A)  tasks 
B)  treatment 
C)  time 
D)  tangibles 
A)  tasks 
B)  treatment 
C)  time 
D)  tangibles

Question 20

Product-oriented process design is characterized by low volume-high variety products.

Accepted Answer

A) True 
 B)False

__________ is a process strategy that uses a product-oriented modular production process. MASS

Service design is a conceptual exercise that identifies consumer wants and develops actions to satisfy those wants.

Which of the following industries is most likely to have low equipment utilization?

Dell Computers produces many varieties of computers from a few basic components. Their production process design can best be described as batch production.

Flexible manufacturing systems (FMS) are able to perform such tasks as manufacturing one-of-a-kind products efficiently and economically through use of CAD and CAM.

Which of the following is true as process type changes from batch to continuous?

Products like cereals, sugar, steel, bulk chemicals, power, and refined oil are made using continuous flow processes.

Products are now designed to be part of a consumer experience as a means of differentiation.

Advances in technology

Tools for service design include all of the following except

Professional services are the opposite of mass services because mass services require more use of technology than professional services.

Identify and discuss any three process design strategies. Illustrate your answers with examples.

Services that are designed to meet the needs of specific customers and low volume are

H&R Block, one of the nation's leading tax preparation companies, has managed to convert from a pure professional service to a service shop by the use of

The volumes in assembly lines processing are greater than in batch processing, but the variety is lower.

quality function deployment (QFD) is a service design tool for translating the voice of the market into design ideas and concepts.

A job shop organization is a product-oriented layout with different products moving among different work centers.

ATMs and optical checkout scanners are examples of the use of technology in product design.

Which of the following is not a component of the 3Ts model of service design?

Product-oriented process design is characterized by low volume-high variety products.

Operations Management and You

Designing Products and Processes

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Exam 3: Process and Service Design

__________ is a process strategy that uses a product-oriented modular production process. MASS

Service design is a conceptual exercise that identifies consumer wants and develops actions to satisfy those wants.

Which of the following industries is most likely to have low equipment utilization?

Dell Computers produces many varieties of computers from a few basic components. Their production process design can best be described as batch production.

Flexible manufacturing systems (FMS) are able to perform such tasks as manufacturing one-of-a-kind products efficiently and economically through use of CAD and CAM.

Which of the following is true as process type changes from batch to continuous?

Products like cereals, sugar, steel, bulk chemicals, power, and refined oil are made using continuous flow processes.

Products are now designed to be part of a consumer experience as a means of differentiation.

Advances in technology

Tools for service design include all of the following except

Professional services are the opposite of mass services because mass services require more use of technology than professional services.

Identify and discuss any three process design strategies. Illustrate your answers with examples.

Services that are designed to meet the needs of specific customers and low volume are

H&R Block, one of the nation's leading tax preparation companies, has managed to convert from a pure professional service to a service shop by the use of

The volumes in assembly lines processing are greater than in batch processing, but the variety is lower.

quality function deployment (QFD) is a service design tool for translating the voice of the market into design ideas and concepts.

A job shop organization is a product-oriented layout with different products moving among different work centers.

ATMs and optical checkout scanners are examples of the use of technology in product design.

Which of the following is not a component of the 3Ts model of service design?

Product-oriented process design is characterized by low volume-high variety products.

Operations Management and You

Designing Products and Processes

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters