Exam 4: Managing Processes
Any process must have at least one product or service.
True
What is a process? How is it managed? Illustrate your answer with examples.
A process is a series of actions or steps taken to achieve a particular goal or outcome. It can be a systematic approach to completing a task or project, and it often involves multiple people, resources, and time.
Processes are managed through careful planning, organization, and oversight. This can include setting clear objectives, defining roles and responsibilities, allocating resources, monitoring progress, and making adjustments as needed. Effective process management also involves communication and collaboration among team members to ensure that everyone is aligned and working towards the same goal.
For example, in a manufacturing company, the process of producing a product involves various steps such as design, procurement of materials, production, quality control, and distribution. Each of these steps needs to be carefully managed to ensure that the final product meets the required standards and is delivered on time.
In a business setting, the process of onboarding new employees involves multiple steps such as recruitment, orientation, training, and integration into the team. This process needs to be managed effectively to ensure that new employees are equipped with the necessary skills and knowledge to contribute to the organization.
In project management, the process of planning, executing, and monitoring a project involves various tasks and activities that need to be managed to ensure that the project is completed within scope, on time, and within budget.
Overall, effective process management is essential for achieving desired outcomes and ensuring that resources are used efficiently and effectively. It requires careful planning, coordination, and oversight to ensure that all steps are completed in a timely manner and that the desired goals are achieved.
Cars at a car wash come out of the car wash at an average rate of 10 cars/hour. Cars are arriving at an average rate of 10 cars/hour. Would there be a waiting line at the entrance of the car wash?
Yes, because arrival and processing are both variable. Cars may arrive in a group at lunch times. Also, all cars do not spend equal time at or are processed by all work steps-e.g., wash service only or full service with wax and undercarriage work.
The three key metrics in process flow analysis are connected by ________.
A bottleneck process has the smallest or lowest throughput rate of any process within the system.
According to the theory of constraints, which of the following can be done to elevate the bottleneck?
Process management involves ________, ________, ________, ________, ________, ________, and ________ the process.
Aligning and involving external businesses in process improvement is a relatively easy task.
A process is stable only when the average rate of arrival or demand rate is equal to or lower than the process or service capacity.
Underground or informal processes are also known as ________ processes.
How can a process manager identify bottleneck(s) in a service or manufacturing process? What signs, if any, would there be in a manufacturing firm to indicate a bottleneck?
A bottleneck is an operation that has the lowest capacity utilization of any process in the system.
According to the theory of constraints, bottlenecks can be attributed to ________, ________, and ________ constraints.
All of the following are fundamental processes used in business except
A process ________ or ________ is usually the best place to start analyzing a process for improvements.
What are the three fundamental processes in any business? Describe each component carefully and indicate how they are all related to each other.
A process consists of an organized sequence of repeatable, customized work steps.
Three key metrics in process flow analysis are average: ________, ________, and ________.
Filters
- Essay(0)
- Multiple Choice(0)
- Short Answer(0)
- True False(0)
- Matching(0)