Exam 14: Culture, Change, and Organization Development

Which of the following would occur when an employee is demoted?

When a change will be implemented by many people, hidden persuasion is an appropriate way to overcome resistance.

All of the following are parts of team building EXCEPT __________.

Sensitivity training is a deep intervention.

All of the following are necessary characteristics of third-party peace making meetings EXCEPT __________.

To be successful in third-party peace making, groups should be under some pressure to resolve issues.

A shallow intervention is designed to facilitate minor change.

A technique aimed at the interpersonal level is__________.

The formal organization includes all but one of the following.

A technique aimed at organization-wide relationships is__________.

Identifying and overcoming factors that work against change is enough to get change into motion.

In an environment of ethical practice that focuses on trust and respect, __________ leadership style probably would be inappropriate.

Organizational Development (OD) is characterized by a long-term time orientation.

Fundamental norms and values that are expressed and passed from one person to another are called__________.

When a group with power to block a change is likely to lose out from the change, managers should adopt ____________ as a way of managing resistance.

Describe force field analysis, and explain what it should be used for.

The very first step for a change agent when working with a group is to __________.

Which of the following is a feature of the traditional approach to data collection by questionnaire?

The organizational development (OD) technique that is most likely to be experienced as difficult and painful is__________.

A technique aimed at reducing ambiguity and conflict by clarifying expectations and responsibilities is__________.