Question 1

The culture of 3M focuses on__________.

Accepted Answer

A)  sales 
B)  innovation 
C)  quality 
D)  stability 
A)  sales 
B)  innovation 
C)  quality 
D)  stability

Question 2

The stage of action research in which the manager and the change agent decide whether the change agent's expertise fits the organization's needs is the__________.

Accepted Answer

A)  consultation 
B)  data gathering and provisional diagnosis 
C)  feedback 
D)  joint diagnosis and action planning 
A)  consultation 
B)  data gathering and provisional diagnosis 
C)  feedback 
D)  joint diagnosis and action planning

Question 3

When a change is unpopular with powerful individuals but speed is essential, education is an appropriate way to overcome resistance.

Accepted Answer

A) True 
 B)False

Question 4

A technique aimed at promoting emotional growth and development is__________.

Accepted Answer

A)  sensitivity training 
B)  role of negotiation technique (RNT) 
C)  process consultation 
D)  survey feedback 
A)  sensitivity training 
B)  role of negotiation technique (RNT) 
C)  process consultation 
D)  survey feedback

Question 5

Organizational Development (OD) emphasizes reacting to environmental change.

Accepted Answer

A) True 
 B)False

Question 6

A detailed variation of the organizational development (OD) process that encourages attention to the scientific method and evaluation of results is:

Accepted Answer

A)  force field analysis 
B)  action research 
C)  sensitivity analysis 
D)  process consultation 
A)  force field analysis 
B)  action research 
C)  sensitivity analysis 
D)  process consultation

Question 7

The process of planning, implementing, and stabilizing the results of organizational change is called:

Accepted Answer

A)  social information processing 
B)  symbolic management 
C)  impression management 
D)  organization development (O
D)  
A)  social information processing 
B)  symbolic management 
C)  impression management 
D)  organization development (O
D)

Question 8

Describe sensitivity training. What are its risks and potential payoffs?

Accepted Answer

The answer of Describe sensitivity training. What are its risks...

Question 9

The organizational development (OD) approach to survey feedback is likely to be more effective than the traditional approach.

Accepted Answer

A) True 
 B)False

Question 10

In general, members of a culture resist change in the culture.

Accepted Answer

A) True 
 B)False

Question 11

Role Negotiation Technique is aimed at interpersonal relationships.

Accepted Answer

A) True 
 B)False

Question 12

Managers who consciously choose to do specific things that will strengthen a culture are engaging in__________.

Accepted Answer

A)  social information processing 
B)  symbolic management 
C)  impression management 
D)  organization development 
A)  social information processing 
B)  symbolic management 
C)  impression management 
D)  organization development

Question 13

Organizational Development (OD) focuses on changing subsystems within an organization.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are functions of culture EXCEPT __________.

Accepted Answer

A)  gives members identity 
B)  facilitates commitment 
C)  promotes stability 
D)  promotes productivity 
A)  gives members identity 
B)  facilitates commitment 
C)  promotes stability 
D)  promotes productivity

Question 15

A technique aimed at intergroup relations is__________.

Accepted Answer

A)  process consultation 
B)  open system planning 
C)  sensitivity training 
D)  third-party peace making 
A)  process consultation 
B)  open system planning 
C)  sensitivity training 
D)  third-party peace making

Question 16

A technique aimed at the group relations level is__________.

Accepted Answer

A)  process consultation 
B)  open system planning 
C)  third-party peacemaking 
D)  sensitivity training 
A)  process consultation 
B)  open system planning 
C)  third-party peacemaking 
D)  sensitivity training

Question 17

Organizational development (OD) research focuses on:

Accepted Answer

A)  matching an organization's structure to its environment 
B)  job analysis 
C)  hiring and staffing processes 
D)  developing and assessing change techniques 
A)  matching an organization's structure to its environment 
B)  job analysis 
C)  hiring and staffing processes 
D)  developing and assessing change techniques

Question 18

When a change is being undermined by lack of information, education and communication is an appropriate way to overcome resistance.

Accepted Answer

A) True 
 B)False

Question 19

The portion of open system planning that involves comparing the present to the desired satisfaction levels of various constituencies is__________.

Accepted Answer

A)  action analysis 
B)  "is" and "ought" planning 
C)  creative problem solving 
D)  strategic design 
A)  action analysis 
B)  "is" and "ought" planning 
C)  creative problem solving 
D)  strategic design

Question 20

When a change is being threatened by the emotional reactions of workers, coercion is an appropriate way to overcome resistance.

Accepted Answer

A) True 
 B)False

The culture of 3M focuses on__________.

The stage of action research in which the manager and the change agent decide whether the change agent's expertise fits the organization's needs is the__________.

When a change is unpopular with powerful individuals but speed is essential, education is an appropriate way to overcome resistance.

A technique aimed at promoting emotional growth and development is__________.

Organizational Development (OD) emphasizes reacting to environmental change.

A detailed variation of the organizational development (OD) process that encourages attention to the scientific method and evaluation of results is:

The process of planning, implementing, and stabilizing the results of organizational change is called:

Describe sensitivity training. What are its risks and potential payoffs?

The organizational development (OD) approach to survey feedback is likely to be more effective than the traditional approach.

In general, members of a culture resist change in the culture.

Role Negotiation Technique is aimed at interpersonal relationships.

Managers who consciously choose to do specific things that will strengthen a culture are engaging in__________.

Organizational Development (OD) focuses on changing subsystems within an organization.

All of the following are functions of culture EXCEPT __________.

A technique aimed at intergroup relations is__________.

A technique aimed at the group relations level is__________.

Organizational development (OD) research focuses on:

When a change is being undermined by lack of information, education and communication is an appropriate way to overcome resistance.

The portion of open system planning that involves comparing the present to the desired satisfaction levels of various constituencies is__________.

When a change is being threatened by the emotional reactions of workers, coercion is an appropriate way to overcome resistance.

Organizational Behavior

Management and Managers

Managing Diversity and Individual Differences

Perception, Decision Making and Creativity

Work Motivation and Performance

Satisfaction and Stress

Efficiency, Motivation and Quality in Work Design

Interdependence and Role Relationship

Group Dynamics and Team Effectiveness

Leadership of Groups and Organizations

Power, Politics, and Conflict

Structuring the Organization

Technology, Environment, and Organization Design

International Organizational Behavior

Critical Thinking and Continuous Learning

Filters

Exam 14: Culture, Change, and Organization Development

The culture of 3M focuses on__________.

The stage of action research in which the manager and the change agent decide whether the change agent's expertise fits the organization's needs is the__________.

When a change is unpopular with powerful individuals but speed is essential, education is an appropriate way to overcome resistance.

A technique aimed at promoting emotional growth and development is__________.

Organizational Development (OD) emphasizes reacting to environmental change.

A detailed variation of the organizational development (OD) process that encourages attention to the scientific method and evaluation of results is:

The process of planning, implementing, and stabilizing the results of organizational change is called:

Describe sensitivity training. What are its risks and potential payoffs?

The organizational development (OD) approach to survey feedback is likely to be more effective than the traditional approach.

In general, members of a culture resist change in the culture.

Role Negotiation Technique is aimed at interpersonal relationships.

Managers who consciously choose to do specific things that will strengthen a culture are engaging in__________.

Organizational Development (OD) focuses on changing subsystems within an organization.

All of the following are functions of culture EXCEPT __________.

A technique aimed at intergroup relations is__________.

A technique aimed at the group relations level is__________.

Organizational development (OD) research focuses on:

When a change is being undermined by lack of information, education and communication is an appropriate way to overcome resistance.

The portion of open system planning that involves comparing the present to the desired satisfaction levels of various constituencies is__________.

When a change is being threatened by the emotional reactions of workers, coercion is an appropriate way to overcome resistance.

Organizational Behavior

Management and Managers

Managing Diversity and Individual Differences

Perception, Decision Making and Creativity

Work Motivation and Performance

Satisfaction and Stress

Efficiency, Motivation and Quality in Work Design

Interdependence and Role Relationship

Group Dynamics and Team Effectiveness

Leadership of Groups and Organizations

Power, Politics, and Conflict

Structuring the Organization

Technology, Environment, and Organization Design

International Organizational Behavior

Critical Thinking and Continuous Learning

Filters