Exam 14: Culture, Change, and Organization Development

When other approaches such as education and negotiation are too expensive, managers should adopt ____________ as a way of managing resistance.

A rite that is repeated on a regular basis is a__________.

When a change is threatened by a powerful group that will lose out with the change, bargaining is an appropriate way to overcome resistance.

An example of an organization whose culture focuses on quality is__________.

The term that describes the mutual understanding of organizational members of what goes around them is__________.

Which of the following is a feature of the organizational development (OD) approach to data collection by questionnaire?

To be productive, a third-party peace making meeting must have __________.

The technique that directs attention primarily to factors outside the organization is__________.

Organizational Development (OD) is guided by the CEO of the organization.

An example of a deep intervention technique is__________.

Identify and describe the surface elements of culture.

What are symbols, and why are they important to culture?

The technique that involves collecting data and sharing it widely is called __________.

A technique aimed at examining group communication, leadership, and cooperation is__________.

In many organizations, more than one culture exists.

Organizational development (OD) is characterized by:

When change is being undermined by inaccurate information, managers should adopt ____________ as a way of managing resistance.

The last stage of the organizational development (OD) process is:

All of the following are steps in an open system planning intervention EXCEPT __________.

When people are having trouble making personal adjustments to change, managers should adopt ____________ as a way of managing resistance.