Question 1

Factors that influence employee dissatisfaction are called____________.

Accepted Answer

A)  motivators 
B)  hygiene factors 
C)  task factors 
D)  critical incidents 
A)  motivators 
B)  hygiene factors 
C)  task factors 
D)  critical incidents

Question 2

Micromotion analysis is the study of____________.

Accepted Answer

A)  machine-person interaction 
B)  hand and body movements 
C)  work involving robots 
D)  computer-assisted work 
A)  machine-person interaction 
B)  hand and body movements 
C)  work involving robots 
D)  computer-assisted work

Question 3

The most basic unit of movement is called a quant.

Accepted Answer

A) True 
 B)False

Question 4

TQM emphasizes the idea of____________.

Accepted Answer

A)  radical redesign of work processes 
B)  continuous improvement 
C)  job enrichment 
D)  scientific management 
A)  radical redesign of work processes 
B)  continuous improvement 
C)  job enrichment 
D)  scientific management

Question 5

In the Hackman-Oldham Model, all of the following are core job characteristics EXCEPT ____________.

Accepted Answer

A)  skill variety 
B)  task identity 
C)  autonomy 
D)  social contact 
A)  skill variety 
B)  task identity 
C)  autonomy 
D)  social contact

Question 6

A person who investigates whether machines can be redesigned to minimize human error is doing____________.

Accepted Answer

A)  methods engineering 
B)  ergonomics 
C)  scientific management 
D)  process engineering 
A)  methods engineering 
B)  ergonomics 
C)  scientific management 
D)  process engineering

Question 7

Evaluate the motivational perspective. How much value does it hold for managers?

Accepted Answer

The answer of Evaluate the motivational perspective. How much value...

Question 8

The creation of jobs that conserve time, human energy, raw materials, or other productive resources is called____________.

Accepted Answer

A)  reengineering 
B)  work design 
C)  job enrichment 
D)  efficiency perspective 
A)  reengineering 
B)  work design 
C)  job enrichment 
D)  efficiency perspective

Question 9

The discretion that a worker has to decide work schedules and procedures is part of the "task identity" job characteristic.

Accepted Answer

A) True 
 B)False

Question 10

All industrial engineering methods attempt to enhance productivity by _____________ jobs.

Accepted Answer

A)  enriching 
B)  simplifying 
C)  classifying 
D)  measuring 
A)  enriching 
B)  simplifying 
C)  classifying 
D)  measuring

Question 11

A person who examines tasks to see which should be performed by people and which should be carried out by machines is doing____________.

Accepted Answer

A)  process engineering 
B)  human factors engineering 
C)  ergonomics 
D)  scientific management 
A)  process engineering 
B)  human factors engineering 
C)  ergonomics 
D)  scientific management

Question 12

The psychologist who conceived of the idea that satisfaction and dissatisfaction are independent concepts was____________.

Accepted Answer

A)  Maslow 
B)  Herzberg 
C)  Taylor 
D)  Gilbreth 
A)  Maslow 
B)  Herzberg 
C)  Taylor 
D)  Gilbreth

Question 13

Work design programs based on Herzberg's model almost always fail to stimulate satisfaction of lasting importance.

Accepted Answer

A) True 
 B)False

Question 14

The area of industrial engineering that originated in Taylor's work on scientific management is____________.

Accepted Answer

A)  methods engineering 
B)  logistics management 
C)  job enrichment 
D)  job rotation 
A)  methods engineering 
B)  logistics management 
C)  job enrichment 
D)  job rotation

Question 15

An approach to counteracting the negative effects of oversimplified group work is____________.

Accepted Answer

A)  job enrichment 
B)  sociotechnical enrichment 
C)  enlargement 
D)  reengineering 
A)  job enrichment 
B)  sociotechnical enrichment 
C)  enlargement 
D)  reengineering

Question 16

The degree to which a worker sees his/her job as having a useful and valuable outcome is____________.

Accepted Answer

A)  experienced meaningfulness of work 
B)  knowledge of the actual results 
C)  experienced responsibility for work 
D)  high satisfaction with work 
A)  experienced meaningfulness of work 
B)  knowledge of the actual results 
C)  experienced responsibility for work 
D)  high satisfaction with work

Question 17

More than half of all workplace illnesses are attributable to the adverse effects of repetitive stress.

Accepted Answer

A) True 
 B)False

Question 18

According to the Hackman-Oldham Model, workers will experience high internal motivation and satisfaction when____________.

Accepted Answer

A)  they experience a high level of all three critical psychological states, but not fewer 
B)  they experience a high level of any two of the critical psychological states 
C)  they experience a high level of any one of the critical psychological states 
D)  they experience a high level of all three critical psychological states, and have high growth needs 
A)  they experience a high level of all three critical psychological states, but not fewer 
B)  they experience a high level of any two of the critical psychological states 
C)  they experience a high level of any one of the critical psychological states 
D)  they experience a high level of all three critical psychological states, and have high growth needs

Question 19

Combining several simplified jobs into a single new job is called____________.

Accepted Answer

A)  job enlargement 
B)  job extension 
C)  job enrichment 
D)  job rotation 
A)  job enlargement 
B)  job extension 
C)  job enrichment 
D)  job rotation

Question 20

It is likely that greater information technology in a job, may improve the job's motivational profile, by ____________.

Accepted Answer

A)  increasing the training 
B)  increasing the variety 
C)  increasing the autonomy 
D)  increasing the flexibility 
A)  increasing the training 
B)  increasing the variety 
C)  increasing the autonomy 
D)  increasing the flexibility

Factors that influence employee dissatisfaction are called____________.

Micromotion analysis is the study of____________.

The most basic unit of movement is called a quant.

TQM emphasizes the idea of____________.

In the Hackman-Oldham Model, all of the following are core job characteristics EXCEPT ____________.

A person who investigates whether machines can be redesigned to minimize human error is doing____________.

Evaluate the motivational perspective. How much value does it hold for managers?

The creation of jobs that conserve time, human energy, raw materials, or other productive resources is called____________.

The discretion that a worker has to decide work schedules and procedures is part of the "task identity" job characteristic.

All industrial engineering methods attempt to enhance productivity by _____________ jobs.

A person who examines tasks to see which should be performed by people and which should be carried out by machines is doing____________.

The psychologist who conceived of the idea that satisfaction and dissatisfaction are independent concepts was____________.

Work design programs based on Herzberg's model almost always fail to stimulate satisfaction of lasting importance.

The area of industrial engineering that originated in Taylor's work on scientific management is____________.

An approach to counteracting the negative effects of oversimplified group work is____________.

The degree to which a worker sees his/her job as having a useful and valuable outcome is____________.

More than half of all workplace illnesses are attributable to the adverse effects of repetitive stress.

According to the Hackman-Oldham Model, workers will experience high internal motivation and satisfaction when____________.

Combining several simplified jobs into a single new job is called____________.

It is likely that greater information technology in a job, may improve the job's motivational profile, by ____________.

Organizational Behavior

Management and Managers

Managing Diversity and Individual Differences

Perception, Decision Making and Creativity

Work Motivation and Performance

Satisfaction and Stress

Interdependence and Role Relationship

Group Dynamics and Team Effectiveness

Leadership of Groups and Organizations

Power, Politics, and Conflict

Structuring the Organization

Technology, Environment, and Organization Design

Culture, Change, and Organization Development

International Organizational Behavior

Critical Thinking and Continuous Learning

Filters

Exam 7: Efficiency, Motivation and Quality in Work Design

Factors that influence employee dissatisfaction are called____________.

Micromotion analysis is the study of____________.

The most basic unit of movement is called a quant.

TQM emphasizes the idea of____________.

In the Hackman-Oldham Model, all of the following are core job characteristics EXCEPT ____________.

A person who investigates whether machines can be redesigned to minimize human error is doing____________.

Evaluate the motivational perspective. How much value does it hold for managers?

The creation of jobs that conserve time, human energy, raw materials, or other productive resources is called____________.

The discretion that a worker has to decide work schedules and procedures is part of the "task identity" job characteristic.

All industrial engineering methods attempt to enhance productivity by _____________ jobs.

A person who examines tasks to see which should be performed by people and which should be carried out by machines is doing____________.

The psychologist who conceived of the idea that satisfaction and dissatisfaction are independent concepts was____________.

Work design programs based on Herzberg's model almost always fail to stimulate satisfaction of lasting importance.

The area of industrial engineering that originated in Taylor's work on scientific management is____________.

An approach to counteracting the negative effects of oversimplified group work is____________.

The degree to which a worker sees his/her job as having a useful and valuable outcome is____________.

More than half of all workplace illnesses are attributable to the adverse effects of repetitive stress.

According to the Hackman-Oldham Model, workers will experience high internal motivation and satisfaction when____________.

Combining several simplified jobs into a single new job is called____________.

It is likely that greater information technology in a job, may improve the job's motivational profile, by ____________.

Organizational Behavior

Management and Managers

Managing Diversity and Individual Differences

Perception, Decision Making and Creativity

Work Motivation and Performance

Satisfaction and Stress

Interdependence and Role Relationship

Group Dynamics and Team Effectiveness

Leadership of Groups and Organizations

Power, Politics, and Conflict

Structuring the Organization

Technology, Environment, and Organization Design

Culture, Change, and Organization Development

International Organizational Behavior

Critical Thinking and Continuous Learning

Filters