Question 1

An important aspect of listening is to respond in ways that let the client know that the worker is hearing both the content and underlying emotional content.​

Accepted Answer

A) True 
 B)False

Question 2

The term empathy means that the worker:​

Accepted Answer

A) accurately senses the client's inner feelings and meanings. 
B) ​correctly diagnoses the client's problem or symptoms. 
C) ​is open and transparent in the relationship with the client. 
D) engages in funeral home counseling. 
A) accurately senses the client's inner feelings and meanings. 
B) ​correctly diagnoses the client's problem or symptoms. 
C) ​is open and transparent in the relationship with the client. 
D) engages in funeral home counseling.

Question 3

Communicating empathically means focusing exclusively on the accurate restatement of the content of verbal messages and not trying to guess at underlying meanings.​

Accepted Answer

A) True 
 B)False

Question 4

Providing guidance:​

Accepted Answer

A) is an archaic term that best describes school counseling in the 1960s and has little to do with contemporary counseling and particularly crisis intervention. 
B) ​means clients are incapable of helping themselves. 
C) means clients don't have the knowledge or resources available to get themselves out of the crisis and need an expert in providing them with the tools to do so.​ 
D) means helping clients focus on their goals. 
A) is an archaic term that best describes school counseling in the 1960s and has little to do with contemporary counseling and particularly crisis intervention. 
B) ​means clients are incapable of helping themselves. 
C) means clients don't have the knowledge or resources available to get themselves out of the crisis and need an expert in providing them with the tools to do so.​ 
D) means helping clients focus on their goals.

Question 5

As odd and paradoxical as it may seem,expansion and focusing strategies may both be helpful in crisis intervention.​

Accepted Answer

A) True 
 B)False

Question 6

A statement such as "I need for you to take a deep breath,exhale slowly,and put the gun down!" is a(n)____________ statement.​

Accepted Answer

A) assertation 
B) closing​ 
C) genuine​ 
D) reflective​ 
A) assertation 
B) closing​ 
C) genuine​ 
D) reflective​

Question 7

Compare and contrast the use of open and closed questions as they apply to crisis intervention.​

Accepted Answer

Open and closed questions are both impor

Question 8

"Why" questions are generally excellent open ended leads.​

Accepted Answer

A) True 
 B)False

Question 9

Distancing is a technique the worker can employ to step back and more objectively view the client's dilemma.​

Accepted Answer

A) True 
 B)False

Question 10

Close-ended questions in crisis intervention are generally inappropriate.​

Accepted Answer

A) True 
 B)False

Question 11

You are a crisis worker that has been called in to help with a client at a small substance abuse treatment clinic.The client is agitated and unable to sit still or attend to the group conversation.The therapist on site is concerned about the safety of the client as well as the safety of others in the room.Once you have met with the client you determine that he is not a physical danger to himself or the others.How do you decide the amount of direction you will use with this client? Which action strategies will you use to resolve this crisis​

Accepted Answer

As a crisis worker, my first priority is

Question 12

"Tell me more "is an open lead that asks the client for expansion of the subject.​

Accepted Answer

A) True 
 B)False

Question 13

A good owning statement can be used for setting limits on disruptive and demeaning client behavior.​

Accepted Answer

A) True 
 B)False

Question 14

Of the following basic strategies for crisis intervention,which one seeks to deal with warded off,shunted,and denied feelings?​

Accepted Answer

A) Allowing catharsis 
B) Providing support 
C) Creating awareness​ 
D) Promoting mobilization​ 
A) Allowing catharsis 
B) Providing support 
C) Creating awareness​ 
D) Promoting mobilization​

Question 15

All of the following are good rules of the road for crisis workers,except:​

Accepted Answer

A) provide support for the client. 
B) crisis workers can independently handle any situation.​ 
C) clear understanding of the problem is vital to effective crisis management.​ 
D) clients' resources are helpful to build solid crisis plans.​ 
A) provide support for the client. 
B) crisis workers can independently handle any situation.​ 
C) clear understanding of the problem is vital to effective crisis management.​ 
D) clients' resources are helpful to build solid crisis plans.​

Question 16

Allowing clients to cathart about the issue only compounds the crisis.​

Accepted Answer

A) True 
 B)False

Question 17

Closed questions are useful in crisis intervention to:​

Accepted Answer

A) request description. 
B) ​encourage expansion. 
C) ​increase focus. 
D) express empathy. 
A) request description. 
B) ​encourage expansion. 
C) ​increase focus. 
D) express empathy.

Question 18

Case of Mildred.Mildred is a 42-year-old white female who is recently divorced.She is not doing well in her love life and comes to you to get some immediate help because she is depressed and thinking about suicide.She spends the first ten minutes weeping uncontrollably and has a hard time putting words together.Of the nine intentional strategies depicted in your book,which ones will you employ to stabilize this very distraught woman,and why?​

Accepted Answer

As a mental health professional, it is i

Question 19

If a worker quietly sat by and allowed a client to cry for five minutes and bemoan her broken engagement,the worker would be engaging in ______ as a technique.​

Accepted Answer

A) sympathy eliciting 
B) catharsis​ 
C) empathic responding​ 
D) providing support 
A) sympathy eliciting 
B) catharsis​ 
C) empathic responding​ 
D) providing support

Question 20

Owning feeling is probably more important in crisis intervention because of the need to be directive.​

Accepted Answer

A) True 
 B)False

An important aspect of listening is to respond in ways that let the client know that the worker is hearing both the content and underlying emotional content.

The term empathy means that the worker:

Communicating empathically means focusing exclusively on the accurate restatement of the content of verbal messages and not trying to guess at underlying meanings.

Providing guidance:

As odd and paradoxical as it may seem,expansion and focusing strategies may both be helpful in crisis intervention.

A statement such as "I need for you to take a deep breath,exhale slowly,and put the gun down!" is a(n)____________ statement.

Compare and contrast the use of open and closed questions as they apply to crisis intervention.

"Why" questions are generally excellent open ended leads.

Distancing is a technique the worker can employ to step back and more objectively view the client's dilemma.

Close-ended questions in crisis intervention are generally inappropriate.

"Tell me more "is an open lead that asks the client for expansion of the subject.

A good owning statement can be used for setting limits on disruptive and demeaning client behavior.

Of the following basic strategies for crisis intervention,which one seeks to deal with warded off,shunted,and denied feelings?

All of the following are good rules of the road for crisis workers,except:

Allowing clients to cathart about the issue only compounds the crisis.

Closed questions are useful in crisis intervention to:

If a worker quietly sat by and allowed a client to cry for five minutes and bemoan her broken engagement,the worker would be engaging in ______ as a technique.

Owning feeling is probably more important in crisis intervention because of the need to be directive.

Approaching Crisis Intervention

Culturally Effective Helping

The Intervention and Assessment Models

Crisis Case Handling

Telephone and Online Crisis Counseling

Posttraumatic Stress Disorder

Crisis of Lethality

Sexual Assault

Partner Violence

Family Crisis Intervention

Personal Loss

Crisis in Schools

Violent Behavior in Institutions

Legal and Ethical Issues

Burnout, vicarious Traumatization, and Compassion Fatigue

Disaster Response

Chemical Dependency

Crisishostage Negotiation

Filters

Exam 4: Tools of the Trade

An important aspect of listening is to respond in ways that let the client know that the worker is hearing both the content and underlying emotional content.​

The term empathy means that the worker:​

Communicating empathically means focusing exclusively on the accurate restatement of the content of verbal messages and not trying to guess at underlying meanings.​

Providing guidance:​

As odd and paradoxical as it may seem,expansion and focusing strategies may both be helpful in crisis intervention.​

A statement such as "I need for you to take a deep breath,exhale slowly,and put the gun down!" is a(n)____________ statement.​

Compare and contrast the use of open and closed questions as they apply to crisis intervention.​

"Why" questions are generally excellent open ended leads.​

Distancing is a technique the worker can employ to step back and more objectively view the client's dilemma.​

Close-ended questions in crisis intervention are generally inappropriate.​

"Tell me more "is an open lead that asks the client for expansion of the subject.​

A good owning statement can be used for setting limits on disruptive and demeaning client behavior.​

Of the following basic strategies for crisis intervention,which one seeks to deal with warded off,shunted,and denied feelings?​

All of the following are good rules of the road for crisis workers,except:​

Allowing clients to cathart about the issue only compounds the crisis.​

Closed questions are useful in crisis intervention to:​

If a worker quietly sat by and allowed a client to cry for five minutes and bemoan her broken engagement,the worker would be engaging in ______ as a technique.​

Owning feeling is probably more important in crisis intervention because of the need to be directive.​

Approaching Crisis Intervention

Culturally Effective Helping

The Intervention and Assessment Models

Crisis Case Handling

Telephone and Online Crisis Counseling

Posttraumatic Stress Disorder

Crisis of Lethality

Sexual Assault

Partner Violence

Family Crisis Intervention

Personal Loss

Crisis in Schools

Violent Behavior in Institutions

Legal and Ethical Issues

Burnout, vicarious Traumatization, and Compassion Fatigue

Disaster Response

Chemical Dependency

Crisishostage Negotiation

Filters

An important aspect of listening is to respond in ways that let the client know that the worker is hearing both the content and underlying emotional content.

The term empathy means that the worker:

Communicating empathically means focusing exclusively on the accurate restatement of the content of verbal messages and not trying to guess at underlying meanings.

Providing guidance:

As odd and paradoxical as it may seem,expansion and focusing strategies may both be helpful in crisis intervention.

A statement such as "I need for you to take a deep breath,exhale slowly,and put the gun down!" is a(n)____________ statement.

Compare and contrast the use of open and closed questions as they apply to crisis intervention.

"Why" questions are generally excellent open ended leads.

Distancing is a technique the worker can employ to step back and more objectively view the client's dilemma.

Close-ended questions in crisis intervention are generally inappropriate.

"Tell me more "is an open lead that asks the client for expansion of the subject.

A good owning statement can be used for setting limits on disruptive and demeaning client behavior.

Of the following basic strategies for crisis intervention,which one seeks to deal with warded off,shunted,and denied feelings?

All of the following are good rules of the road for crisis workers,except:

Allowing clients to cathart about the issue only compounds the crisis.

Closed questions are useful in crisis intervention to:

If a worker quietly sat by and allowed a client to cry for five minutes and bemoan her broken engagement,the worker would be engaging in ______ as a technique.

Owning feeling is probably more important in crisis intervention because of the need to be directive.