Exam 4: Tools of the Trade

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"We" statements are an excellent way to build collaboration.​

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If the client said,"I feel like I am in a giant vice that is squeezing my sides in on me,and a huge weight is on my head pressing me down." A good worker restatement of the client's content message would be:​

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Closed ended questions should never be used because they are highly intrusive and aggressive sounding and could shut off communication.​

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