Question 1

The relationship between business processes is one-to-many.

Accepted Answer

A) True 
 B)False  False

Question 2

If the customer's request for special terms is disapproved the cost of checking availability and credit is wasted.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following steps is the most appropriate,if a company decides to accept more risk and sell to companies with lower credit scores?

Accepted Answer

A) modifying the credit checking process 
B) implementing different ways of checking credit 
C) approval of the special terms before checking the credit 
D) shipping the inventory directly from the manufacturer,to lower the credit 
A) modifying the credit checking process 
B) implementing different ways of checking credit 
C) approval of the special terms before checking the credit 
D) shipping the inventory directly from the manufacturer,to lower the credit C

Question 4

In which of the following cases will a business continually be in crisis,dealing with one process emergency after another?

Accepted Answer

A) when the organization plans to develop the business process 
B) when an organization actively seeks to change business processes 
C) when the organization lets the need for change just happen to them 
D) when the organization plans to update its business process 
A) when the organization plans to develop the business process 
B) when an organization actively seeks to change business processes 
C) when the organization lets the need for change just happen to them 
D) when the organization plans to update its business process

Question 5

A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.

Accepted Answer

A) product line 
B) supply chain 
C) credit policy 
D) distribution structure 
A) product line 
B) supply chain 
C) credit policy 
D) distribution structure

Question 6

Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.

Accepted Answer

A) True 
 B)False

Question 7

The credit-check process is independent of the inclusion or exclusion of new categories of customers.

Accepted Answer

A) True 
 B)False

Question 8

The difficulty of creating the as-is process diagram depends on the sophistication of the organization.

Accepted Answer

A) True 
 B)False

Question 9

Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.

Accepted Answer

Business processes do not work well when

Question 10

The information system that processes the Customer Database will be used by other business processes.

Accepted Answer

A) True 
 B)False

Question 11

The salespeople are the closest to the customer and will be the first to learn the importance of delivery times.

Accepted Answer

A) True 
 B)False

Question 12

In which of the following situations may credit checking be the first step in the procedure of processing an order?

Accepted Answer

A) during recession 
B) during a merger 
C) during an acquisition 
D) during an amalgamation 
A) during recession 
B) during a merger 
C) during an acquisition 
D) during an amalgamation

Question 13

Which of the following is the first step in the business process management (BPM)cycle?

Accepted Answer

A) creating system components 
B) creating models of business processes 
C) implementing the needed business processes 
D) assessing business process effectiveness 
A) creating system components 
B) creating models of business processes 
C) implementing the needed business processes 
D) assessing business process effectiveness

Question 14

Which of the following is an example of a departmental scope?

Accepted Answer

A) bills receivable 
B) enterprise resource management 
C) accounts payable 
D) customer relationship management 
A) bills receivable 
B) enterprise resource management 
C) accounts payable 
D) customer relationship management

Question 15

Both information systems and business processes can be purchased off-the-shelf.

Accepted Answer

A) True 
 B)False

Question 16

A business process is a network of activities,roles,actors,repositories,and data sequence flows that interact to accomplish a business function.

Accepted Answer

A) True 
 B)False

Question 17

A business process cannot use just one information system.

Accepted Answer

A) True 
 B)False

Question 18

Business processes consist of activities that do not involve information systems.

Accepted Answer

A) True 
 B)False

Question 19

Business processes and information systems are the same thing.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is the first step in processing an order?

Accepted Answer

A) checking customer credit 
B) approving special terms 
C) verifying availability 
D) preparing quotation 
A) checking customer credit 
B) approving special terms 
C) verifying availability 
D) preparing quotation

Exam 29: Business Process Management

The relationship between business processes is one-to-many.

If the customer's request for special terms is disapproved the cost of checking availability and credit is wasted.

Which of the following steps is the most appropriate,if a company decides to accept more risk and sell to companies with lower credit scores?

In which of the following cases will a business continually be in crisis,dealing with one process emergency after another?

A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.

Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.

The credit-check process is independent of the inclusion or exclusion of new categories of customers.

The difficulty of creating the as-is process diagram depends on the sophistication of the organization.

Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.

The information system that processes the Customer Database will be used by other business processes.

The salespeople are the closest to the customer and will be the first to learn the importance of delivery times.

In which of the following situations may credit checking be the first step in the procedure of processing an order?

Which of the following is the first step in the business process management (BPM)cycle?

Which of the following is an example of a departmental scope?

Both information systems and business processes can be purchased off-the-shelf.

A business process is a network of activities,roles,actors,repositories,and data sequence flows that interact to accomplish a business function.

A business process cannot use just one information system.

Business processes consist of activities that do not involve information systems.

Business processes and information systems are the same thing.

Which of the following is the first step in processing an order?

The Importance of Mis

Business Processes information Systems and Information

Organizational Strategy information Systems and Competitive Advantage

Hardware and Software

Database Processing

Data Communication and the Cloud

Organizations and Information Systems

Social Media Information Systems

Business Intelligence Systems

Information Systems Development

Information Systems Management

Information Security Management

Collaboration Information Systems for Decision Making, Problem Solving, and Project Management

Collaborative Information Systems for Student Projects

Introduction to Microsoft Excel 2010

Database Design

Using Microsoft Access 2010

Using Excel and Access Together

Mobile Systems

Functional Applications

Enterprise Resource Planning ERP systems

Supply Chain Management

Hyper-Social Organizations and Knowledge Management

Database Marketing

Reporting Systems and OLAP

Geographic Information Systems

Systems Development Project Management

Agile Development

International Mis

Filters