Exam 15: Dynamics of Leadership

Carlos Ghosn, CEO of Nissan Motors, is known to motivate employees to continuously strive to improve.

Amanda Unruh has just accepted a new position as nursing supervisor for a large suburban hospital. Unruh has set two goals. First, nurses should seek to console and counsel not only the patient, but members of the patient's family. Second, nurses should strive to complete a doctor's orders within 15 minutes. In her first meeting with the nursing staff, Unruh sought to influence the nurses to achieve these goals. Unruh is displaying __________.

According to contingency models of leadership, situational factors determine the best leadership style.

Nicholas Teague is the CEO of a national chain of hairstyling salons. Teague seeks to lead his division mangers by creating opportunities for them to succeed and then removing barriers in order to release their individual potential. Teague leads according to the __________ leadership model.

The need for change seems to have decreased in modern organizations.

After Andrea Jung became CEO of Avon, she laid out a turnaround plan and began selling it to Wall Street analysts, her board, and her employees. Which of the following was not a plank in her turnaround plan?

The situational contingency in the Situational Leadership Model refers to the readiness of the follower.

Which of the following statements describes a socially skilled leader?

Andrea Jung, CEO of Avon, was very successful with her initiative to sell Avon products through retail stores.

Formal position and reward influence tactics tend to result in follower __________.

__________ is influence based on a leader's knowledge and technical skills.

Behavioral models have added to the understanding and practice of leadership. The focus has grown from who leaders __________ to what leaders _________.

The Vroom-Jago leadership model focuses on seven contingency variables that should be assessed by the leader to determine which leadership style to use. One of these variables is __________, which is the degree to which the leader has relevant information and competencies to understand the problem fully and select the best solution.

Based on the Situational Leadership Model, a leader who provides clear instruction and specific direction to followers is using a selling leadership style.

The Vroom-Jago leadership model prescribes five leadership styles. Describe three of the five leadership styles.

In the first two years that Andrea Jung took over as CEO of Avon, the stock price, revenues, and profits were all growing again. Since then, the company has continued to evolve. Today, __________ percent of Avon representatives do some of their business online.

Weyerhaeuser's philosophy is that remarkable leaders can inspire and motivate others to accomplish great tasks.

As new employees begin to learn their new jobs, a leader needs to begin using supportive behaviors in order to build employees confidence and maintain their enthusiasm. This suggests moving to a __________ style of leadership that provides direction, encourages two-way communication, and helps build confidence and motivation on the part of the followers.

Sonia Garza is a senior colleague in Royce Homes and often finds herself serving as a mentor to many managers in the organization. As a mentor, Garza likely provides all of the following benefits to managers except:

Behavioral models have added greatly to the understanding and practice of leadership with the focus shifting from who leaders are (personal characteristics) toward what leaders do (behaviors).