Exam 2: Learning From the History of Management Thought

Anne Reeves has just accepted a management position with a local oil and gas company in Detroit, Michigan. She wants to adopt the findings of the Hawthorne studies in her management philosophy. Therefore, Reeves will recognize that ____________ have (has) a significant influence on employee productivity.

The military pioneered __________ as a problem-solving methodology relating to war production and logistics.

Which of the following is not an aspect of the behavioral viewpoint?

Researchers in the Hawthorne studies concluded that the increases in productivity weren't caused by the physical setting but by a complex emotional chain reaction.

All of the following are drawbacks to bureaucracy except ___________.

The Labor Movement in America was written in 1886 by __________.

Which of the following statements does not follow from Barnard's acceptance theory of authority?

Which statement is false regarding Starbucks?

Henri Fayol felt strongly that to be successful, managers only needed to understand and apply the basic managerial functions - planning, organizing, leading, and mentoring.

Erin Turner believes a well-defined organizational structure helps control employee behavior. Each employee will know where he or she stands in relation to everyone else in the organization. This is characteristic of __________.

John Mackey, president of Whole Foods Supermarkets, believes that by placing responsibility and authority at the store and team level rather than at corporate headquarters, employees are encouraged to make decisions that affect their daily work. What theorist advocated this approach?

Chester Barnard made a significant contribution to the history of management with the acceptance theory of authority. This theory held that employees will choose to follow management's orders if they understand what is required, believe the orders to be consistent with organizational goals, and see positive benefits to themselves.

The technology used in the systems viewpoint is known as a(n) _______.

There are several reasons why we consider the past events in studying modern management concepts. All of the following are reasons except:

TDIndustries (TDI) has created a culture of teamwork that promotes high performance and longevity based on the concept of _________________.

Explain the contingency viewpoint in modern management.

Rick Hymer's orders are obeyed because he is a store manager at Macy's department stores. However, this authority depends on employees' acceptance of the organization's rules. This illustrates ___________ authority.

The bureaucratic characteristic of ____________ allows general goals of the organization to be broken into more specific goals for each part of the organization. For example, Robert Half International keeps its various temporary agency and permanent placement operations as separate business units, as well as setting up industry specific personnel companies.

Managers in Motorola's marketing department are constantly attempting to develop new products or services to satisfy customers' telecommunications desires. It monitors what competitors are doing and then develops ways to deliver better quality and service at a lower price. Motorola has adopted a(n) _____________system.

Critics argue that the contingency viewpoint is nothing new. They say that it is merely a meshing of techniques from the other viewpoints of management.