Question 1

Colgate-Palmolive's training and development department is called People Development.

Accepted Answer

A) True 
 B)False  True

Question 2

__________ programs improve an employee's skills to the point where she or he can be successful in their current job.

Accepted Answer

A)  Development 
B)  Training 
C)  Expatriate 
D)  Succession 
A)  Development 
B)  Training 
C)  Expatriate 
D)  Succession B

Question 3

Job vacancies are usually caused when employees leave the organization, because they have been moved to another position within the organization, or because the organization is growing and needs more people to do the job.

Accepted Answer

A) True 
 B)False  True

Question 4

A __________ simulates job situations in order to assess potential employee's performance.

Accepted Answer

A)  cognitive ability test 
B)  orientation program 
C)  team interview 
D)  performance test 
A)  cognitive ability test 
B)  orientation program 
C)  team interview 
D)  performance test

Question 5

Incentive pay can be cost effective for the organization and also help improve the organization's productivity.

Accepted Answer

A) True 
 B)False

Question 6

Benefits programs may include pay for time not at work-vacations, holidays, sick days, and short breaks during regular work days.

Accepted Answer

A) True 
 B)False

Question 7

Justin Thompson's business consultant told him that his employees were "voting with their feet" because they were __________.

Accepted Answer

A)  not being paid enough 
B)  being treated unfairly 
C)  unsure of the company's future 
D)  afraid to file discrimination charges 
A)  not being paid enough 
B)  being treated unfairly 
C)  unsure of the company's future 
D)  afraid to file discrimination charges

Question 8

A __________ refers to a detailed file for each employee that lists his or her level of education, training, experience, length of service, current job title and salary, and performance history.

Accepted Answer

A)  forecasting inventory 
B)  replacement chart 
C)  competency inventory 
D)  job inventory 
A)  forecasting inventory 
B)  replacement chart 
C)  competency inventory 
D)  job inventory

Question 9

Companies selecting new employees often require job applicants to take tests. Which of the following is not typically used by businesses?

Accepted Answer

A)  personality tests 
B)  performance tests 
C)  cognitive ability tests 
D)  all of the above types of tests are used by businesses 
A)  personality tests 
B)  performance tests 
C)  cognitive ability tests 
D)  all of the above types of tests are used by businesses

Question 10

A personality test assesses the unique blend of personal characteristics that define an individual.

Accepted Answer

A) True 
 B)False

Question 11

Layoffs should be __________.

Accepted Answer

A)  the first solution for cutting costs during sharp business downturns 
B)  conducted slowly over a long period of time 
C)  the preferred method to improve profits in a competitive industry 
D)  a strategy of last resort 
A)  the first solution for cutting costs during sharp business downturns 
B)  conducted slowly over a long period of time 
C)  the preferred method to improve profits in a competitive industry 
D)  a strategy of last resort

Question 12

Which one of the following statements is not an accurate statement about compensation?

Accepted Answer

A)  Compensation often motivates and helps to retain good employees 
B)  A total compensation system has two major components: job-based and competency-based pay 
C)  Compensation provides one of the means to attract potential new employees 
D)  One of the objectives of compensation is to maximize productivity 
A)  Compensation often motivates and helps to retain good employees 
B)  A total compensation system has two major components: job-based and competency-based pay 
C)  Compensation provides one of the means to attract potential new employees 
D)  One of the objectives of compensation is to maximize productivity

Question 13

Employers need to measure the performance of their workers, which at the very least amounts to __________.

Accepted Answer

A)  keeping track of hours worked 
B)  reviewing performance once per year 
C)  getting input from their immediate supervisor 
D)  checking the accuracy of the work they perform 
A)  keeping track of hours worked 
B)  reviewing performance once per year 
C)  getting input from their immediate supervisor 
D)  checking the accuracy of the work they perform

Question 14

A total compensation system has three major components: base pay, incentive pay, and benefits.

Accepted Answer

A) True 
 B)False

Question 15

Monetary compensation can indirectly impact the organization's sustainable competitive advantage.

Accepted Answer

A) True 
 B)False

Question 16

Ritz-Carlton Hotel Company is a two-time winner of the Baldrige National Quality Award and consistently earns top ratings in the travel and leisure industry.

Accepted Answer

A) True 
 B)False

Question 17

Trader Joe's has to actively seek out candidates to hire because the job market for the types of employees they need is so tight.

Accepted Answer

A) True 
 B)False

Question 18

Compensation and benefits practices involve all of the following topics except __________.

Accepted Answer

A)  protection of children 
B)  overtime pay 
C)  safe and healthy working conditions 
D)  insurance coverage 
A)  protection of children 
B)  overtime pay 
C)  safe and healthy working conditions 
D)  insurance coverage

Question 19

At the heart of HP's planning are two tasks: determining their future human resource needs and __________.

Accepted Answer

A)  knowing their competitors' wage rates 
B)  developing a strategy to meet their future human resource needs 
C)  determining the organization's current workforce capacity 
D)  accepting the legal constraints on managing human resources 
A)  knowing their competitors' wage rates 
B)  developing a strategy to meet their future human resource needs 
C)  determining the organization's current workforce capacity 
D)  accepting the legal constraints on managing human resources

Question 20

__________ includes activities related to the recruitment and selection of job applicants.

Accepted Answer

A)  Employee development 
B)  Compensation management 
C)  Strategic capacity management 
D)  The hiring process 
A)  Employee development 
B)  Compensation management 
C)  Strategic capacity management 
D)  The hiring process

Colgate-Palmolive's training and development department is called People Development.

__________ programs improve an employee's skills to the point where she or he can be successful in their current job.

Job vacancies are usually caused when employees leave the organization, because they have been moved to another position within the organization, or because the organization is growing and needs more people to do the job.

A __________ simulates job situations in order to assess potential employee's performance.

Incentive pay can be cost effective for the organization and also help improve the organization's productivity.

Benefits programs may include pay for time not at work-vacations, holidays, sick days, and short breaks during regular work days.

Justin Thompson's business consultant told him that his employees were "voting with their feet" because they were __________.

A __________ refers to a detailed file for each employee that lists his or her level of education, training, experience, length of service, current job title and salary, and performance history.

Companies selecting new employees often require job applicants to take tests. Which of the following is not typically used by businesses?

A personality test assesses the unique blend of personal characteristics that define an individual.

Layoffs should be __________.

Which one of the following statements is not an accurate statement about compensation?

Employers need to measure the performance of their workers, which at the very least amounts to __________.

A total compensation system has three major components: base pay, incentive pay, and benefits.

Monetary compensation can indirectly impact the organization's sustainable competitive advantage.

Ritz-Carlton Hotel Company is a two-time winner of the Baldrige National Quality Award and consistently earns top ratings in the travel and leisure industry.

Trader Joe's has to actively seek out candidates to hire because the job market for the types of employees they need is so tight.

Compensation and benefits practices involve all of the following topics except __________.

At the heart of HP's planning are two tasks: determining their future human resource needs and __________.

__________ includes activities related to the recruitment and selection of job applicants.

Developing Managerial Competencies

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Using Planning and Decision Aids

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters

Exam 13: Managing Human Resources

Colgate-Palmolive's training and development department is called People Development.

__________ programs improve an employee's skills to the point where she or he can be successful in their current job.

Job vacancies are usually caused when employees leave the organization, because they have been moved to another position within the organization, or because the organization is growing and needs more people to do the job.

A __________ simulates job situations in order to assess potential employee's performance.

Incentive pay can be cost effective for the organization and also help improve the organization's productivity.

Benefits programs may include pay for time not at work-vacations, holidays, sick days, and short breaks during regular work days.

Justin Thompson's business consultant told him that his employees were "voting with their feet" because they were __________.

A __________ refers to a detailed file for each employee that lists his or her level of education, training, experience, length of service, current job title and salary, and performance history.

Companies selecting new employees often require job applicants to take tests. Which of the following is not typically used by businesses?

A personality test assesses the unique blend of personal characteristics that define an individual.

Layoffs should be __________.

Which one of the following statements is not an accurate statement about compensation?

Employers need to measure the performance of their workers, which at the very least amounts to __________.

A total compensation system has three major components: base pay, incentive pay, and benefits.

Monetary compensation can indirectly impact the organization's sustainable competitive advantage.

Ritz-Carlton Hotel Company is a two-time winner of the Baldrige National Quality Award and consistently earns top ratings in the travel and leisure industry.

Trader Joe's has to actively seek out candidates to hire because the job market for the types of employees they need is so tight.

Compensation and benefits practices involve all of the following topics except __________.

At the heart of HP's planning are two tasks: determining their future human resource needs and __________.

__________ includes activities related to the recruitment and selection of job applicants.

Developing Managerial Competencies

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Using Planning and Decision Aids

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters