Exam 1: Developing Managerial Competencies

Sallie Schwall is the type of manager who leads a hectic work life full of interruptions. Her job is constantly on the "firing line." From this description, Schwall would be considered a(n) ___________ manager.

Managerial competencies are sets of knowledge, skills, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations.

Top managers like John Mackey of Whole Foods or Larry Ellison of Oracle must perceive changes in the organizational environment and apply the _______________ competency.

Leslie Iler is a sales manager with Ford Motor Company. For the most part, Iler's subordinates see her as a team leader in their project. Iler's position represents a __________.

Jeff Raley is a manager with Hermann Hospital. He has saved the hospital hundreds of thousands of dollars by developing and implementing a new quality control system for purchasing supplies for all teams in the hospital. It is likely that Raley is a ________ manager.

The most important managerial task performed by first-line managers is usually ______.

Managerial competencies are useful for most individuals, even if you do not have a job with the word manager in the title.

Lois Dimple, vice president of IBM Worldwide Olympic Technology Systems, knew she needed to plan, organize, and lead simultaneously to complete the task assigned to her. What was Dimple's responsibility?

Small businesses typically clearly differentiate among levels of management.

Larry Kellner is the CEO of Continental Airlines. As a top manager, Kellner's primary management function is controlling.

Davis Watson has been assigned to a potentially large volume seasonal rental customer who brings a crew from Mexico every year. The reason previous salesmen have failed to get the order is most likely related to __________.

Top managers conduct a great deal of their leadership activity with people in organizations other than their own.

Formal communication can take place at a personal level, such as during conversation with suppliers and clients.

Robert Siegel, CEO of Lacoste, proved that he was good at understanding the industry in which he operates. Siegel knew he needed to develop a premium brand and retool Lacoste's sporty image. Siegel signed several high-profile celebrities to represent Lacoste, including all of the following except:

____________ competency includes carrying out an organization's managerial work by drawing on the human, financial, and material resources from multiple countries and serving markets that span multiple countries requires what managerial competency?

Once managers have defined goals for future performance, they must translate those relatively abstract desires into reality. The coordination effort to do this represents ____________.

All organizations have the same overall goals, but their specific goals are unique. A specific goal at Xerox is to ____________.

Top managers _ ________.

Self-management competency includes all of the following except:

When Lois Dimpfel, vice president of IBM Worldwide Olympic Technology Systems, was organizing the team to bring the Salt Lake City Games to millions of TV viewers, she was primarily involved in the _______________ managerial function.