Exam 8: Fundamentals of Decision Making

An individual has power if she or he can influence or control all of the following except __________ during decision making.

Choices made in response to a combination of moderately unusual problems and alternative solutions are called __________ decisions.

Whirlpool sees production technology as its differentiating strategy.

Shoes for Crews promoted its product by promising managers that if a worker slipped while wearing their shoes, Shoes for Crews would help them pay the claim.

Explain how Dunkin' Donuts uses continuous improvement in their planning and administration competency to constantly meet new demands and threats.

In phase 7 of the rational decision-making model, individuals and teams must __________ implementation activities and __________ by evaluating the results of the decision.

In the rational decision-making model, the phase that immediately follows "define and diagnose the problem" calls for the manager to ___________.

Dunkin' Donuts kept its goal of moving customers through its cash register line in ________ minute(s).

Compare and contrast certainty, risk, and uncertainty in decision-making.

A(n) __________ decision is a standard choice made in response to relatively well-defined and common problems and alternative solutions.

Uncertainty suggests that the problem and the alternative solutions are both __________ and __________.

The Ball Corporation recently decided to engage in systematic strategy of conglomerate diversification.

In phase 1 in the rational decision-making model, the skill of __________ involves relating those interpretations to the current or desired goals of the department or organization.

The changes at Dunkin' Donuts can be best characterized as making a series of innovative decisions.

Types of decisions may be classified as __________.

In the rational decision-making model, the phase that immediately follows goal setting is __________.

Continuous improvement is driven by all of the following goals except __________.

What is probability, and what are the two different types of probability?

Managers often complain that recent college graduates present and discuss only one solution when they receive project assignments. The college graduates are doing a poor job of __________.

Risk generally means that the problem and alternative solutions fall somewhere between the extremes of being __________ and __________.