Question 1

Which of the following could be a reason that a consumer has trust with an online vendor?

Accepted Answer

A)  The consumer believes that the vendor offers the best price for the merchandise he/she wants to purchase; 
B)  The consumer believes that the vendor has the largest variety of the merchandise he/she wants to purchase; 
C)  The consumer believes that the vendor has nothing to gain by cheating; 
D)  The consumer likes the fancy design of the transaction interface 
E)  The consumer finally found an outdated part for his/her washer that he/she has been searched for a long time. 
A)  The consumer believes that the vendor offers the best price for the merchandise he/she wants to purchase; 
B)  The consumer believes that the vendor has the largest variety of the merchandise he/she wants to purchase; 
C)  The consumer believes that the vendor has nothing to gain by cheating; 
D)  The consumer likes the fancy design of the transaction interface 
E)  The consumer finally found an outdated part for his/her washer that he/she has been searched for a long time.

Question 2

The cognitive-affective model of communication identifies five area of focus for designers of communications systems. One of them is:

Accepted Answer

A)  selecting the most state-of-art technology 
B)  hiring the most experienced human factor experts 
C)  involving as many users into system development as possible 
D)  being attentive to the relationship among project team members 
E)  augmentation of attention and focus 
A)  selecting the most state-of-art technology 
B)  hiring the most experienced human factor experts 
C)  involving as many users into system development as possible 
D)  being attentive to the relationship among project team members 
E)  augmentation of attention and focus

Question 3

Which of the following appropriately described the relationship between time or site characteristics and the trustworthiness of a Web site?

Accepted Answer

A)  A customer's trust with a Web site evolves from trustworthiness to chaos; 
B)  Effective navigation is an important site characteristic that can affect a Web site's trustworthiness; 
C)  Cost for obtaining services or products from a Web site can significantly affect the Web site's trustworthiness; 
D)  Variety of available services or products from a Web site is also a factor that can influence the Web site's trustworthiness significantly; 
E)  A Web site characteristic that plays an important role on the site's trustworthiness is the text size shown on its pages. 
A)  A customer's trust with a Web site evolves from trustworthiness to chaos; 
B)  Effective navigation is an important site characteristic that can affect a Web site's trustworthiness; 
C)  Cost for obtaining services or products from a Web site can significantly affect the Web site's trustworthiness; 
D)  Variety of available services or products from a Web site is also a factor that can influence the Web site's trustworthiness significantly; 
E)  A Web site characteristic that plays an important role on the site's trustworthiness is the text size shown on its pages.

Question 4

Which information system supports collaborations at the group work level:

Accepted Answer

A)  Project Management System 
B)  Enterprise Resources Planning System 
C)  Customer Relationship Management System 
D)  Customer Account Management System 
E)  Word Processor 
A)  Project Management System 
B)  Enterprise Resources Planning System 
C)  Customer Relationship Management System 
D)  Customer Account Management System 
E)  Word Processor

Question 5

In the following descriptions about the benefits that are enabled through anonymity in Group Support System (GSS), which one is inappropriate?

Accepted Answer

A)  The ideas from minorities which were encouraged through anonymity in GSS are always of high quality; 
B)  Anonymity in GSS reduces the impact of the group over its members; 
C)  Anonymity in GSS is an important factor for improving group performance; 
D)  Anonymity in GSS is an important factor in encouraging contributions from members who are less-vocal in face-to-face situation; 
E)  Anonymity in GSS reduces the possibilities that a leader consciously or subconsciously does not call on the minorities in the group to solicit their opinions. 
A)  The ideas from minorities which were encouraged through anonymity in GSS are always of high quality; 
B)  Anonymity in GSS reduces the impact of the group over its members; 
C)  Anonymity in GSS is an important factor for improving group performance; 
D)  Anonymity in GSS is an important factor in encouraging contributions from members who are less-vocal in face-to-face situation; 
E)  Anonymity in GSS reduces the possibilities that a leader consciously or subconsciously does not call on the minorities in the group to solicit their opinions.

Question 6

Which of the following theoretical models can be used to predict the acceptance and use of information technologies (IT)?

Accepted Answer

A)  Fitts' Law 
B)  Cognitive-affective Model of Communication 
C)  Leadership Theory 
D)  Technology Acceptance Model (TAM) 
E)  GOMS model 
A)  Fitts' Law 
B)  Cognitive-affective Model of Communication 
C)  Leadership Theory 
D)  Technology Acceptance Model (TAM) 
E)  GOMS model

Question 7

Early adopters of new technologies has the characteristic of:

Accepted Answer

A)  being smarter than other people 
B)  having more favorable attitudes toward science and education 
C)  being more optimistic to life 
D)  having high level position in an organization 
E)  being dependent on others for life 
A)  being smarter than other people 
B)  having more favorable attitudes toward science and education 
C)  being more optimistic to life 
D)  having high level position in an organization 
E)  being dependent on others for life

Question 8

According to Engel, Blackwell, and Miniard model of consumer decision process, consumers usually take five steps in the whole activity. If an online vendor provides the feature for comparing similar products in one Web page, this feature will facilitate which step in a consumer decision process?

Accepted Answer

A)  need recognition 
B)  information search 
C)  alternative evaluation 
D)  purchase 
E)  post-purchase 
A)  need recognition 
B)  information search 
C)  alternative evaluation 
D)  purchase 
E)  post-purchase

Question 9

According to Hofstede's Model of Cultural Differentiation, a collectivistic culture tends to:

Accepted Answer

A)  have more self-reliant people; 
B)  have a preference for cohesive and tight-knit social networks; 
C)  have less tolerance for people with deviant ideas; 
D)  take more risks; 
E)  emphasize power, assertiveness, and individual achievement. 
A)  have more self-reliant people; 
B)  have a preference for cohesive and tight-knit social networks; 
C)  have less tolerance for people with deviant ideas; 
D)  take more risks; 
E)  emphasize power, assertiveness, and individual achievement.

Question 10

In the following theoretical models, which one suggests that communications strategies should reduce the complexity of communication by adapting to the situation and the communication goal?

Accepted Answer

A)  Technology Acceptance Model (TAM) 
B)  Adaptive Structuration Theory 
C)  Leadership Theory 
D)  Cognitive-affective Model of Communication 
E)  Innovation Diffusion Theory 
A)  Technology Acceptance Model (TAM) 
B)  Adaptive Structuration Theory 
C)  Leadership Theory 
D)  Cognitive-affective Model of Communication 
E)  Innovation Diffusion Theory

Which of the following could be a reason that a consumer has trust with an online vendor?

The cognitive-affective model of communication identifies five area of focus for designers of communications systems. One of them is:

Which of the following appropriately described the relationship between time or site characteristics and the trustworthiness of a Web site?

Which information system supports collaborations at the group work level:

In the following descriptions about the benefits that are enabled through anonymity in Group Support System (GSS), which one is inappropriate?

Which of the following theoretical models can be used to predict the acceptance and use of information technologies (IT)?

Early adopters of new technologies has the characteristic of:

According to Engel, Blackwell, and Miniard model of consumer decision process, consumers usually take five steps in the whole activity. If an online vendor provides the feature for comparing similar products in one Web page, this feature will facilitate which step in a consumer decision process?

According to Hofstede's Model of Cultural Differentiation, a collectivistic culture tends to:

In the following theoretical models, which one suggests that communications strategies should reduce the complexity of communication by adapting to the situation and the communication goal?

Introduction

Organizational and Business Context

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Evaluation

Design Principles and Guidelines

Tasks in Organizational Context

Componential Design

HCI Development Methodology

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters

Exam 12: Interpersonal Relationship, Collaboration and Organization

Which of the following could be a reason that a consumer has trust with an online vendor?

The cognitive-affective model of communication identifies five area of focus for designers of communications systems. One of them is:

Which of the following appropriately described the relationship between time or site characteristics and the trustworthiness of a Web site?

Which information system supports collaborations at the group work level:

In the following descriptions about the benefits that are enabled through anonymity in Group Support System (GSS), which one is inappropriate?

Which of the following theoretical models can be used to predict the acceptance and use of information technologies (IT)?

Early adopters of new technologies has the characteristic of:

According to Engel, Blackwell, and Miniard model of consumer decision process, consumers usually take five steps in the whole activity. If an online vendor provides the feature for comparing similar products in one Web page, this feature will facilitate which step in a consumer decision process?

According to Hofstede's Model of Cultural Differentiation, a collectivistic culture tends to:

In the following theoretical models, which one suggests that communications strategies should reduce the complexity of communication by adapting to the situation and the communication goal?

Introduction

Organizational and Business Context

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Evaluation

Design Principles and Guidelines

Tasks in Organizational Context

Componential Design

HCI Development Methodology

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters