Question 1

A nonstructured task is a task that:

Accepted Answer

A)  has no difference in the level of its components; 
B)  cannot be decomposed into subtasks; 
C)  cannot be described with components at different levels; 
D)  is perfectly defined, and has no need for a structure in the description of it; 
E)  has ambiguous goals, and has no explicit procedures to ensure the success in doing the task. 
A)  has no difference in the level of its components; 
B)  cannot be decomposed into subtasks; 
C)  cannot be described with components at different levels; 
D)  is perfectly defined, and has no need for a structure in the description of it; 
E)  has ambiguous goals, and has no explicit procedures to ensure the success in doing the task.

Question 2

In TSSL, tasks are analyzed from the perspective of:

Accepted Answer

A)  system developer 
B)  project manager 
C)  organization leader 
D)  system user 
E)  office administrator 
A)  system developer 
B)  project manager 
C)  organization leader 
D)  system user 
E)  office administrator

Question 3

Users of Transactions Processing Systems usually are doing tasks that:

Accepted Answer

A)  are nonstructured 
B)  are relatively uniform 
C)  generate new knowledge 
D)  involve in-depth activities 
E)  are unique 
A)  are nonstructured 
B)  are relatively uniform 
C)  generate new knowledge 
D)  involve in-depth activities 
E)  are unique

Question 4

Contextual design relies heavily on the method of ___ to collect information.

Accepted Answer

A)  survey 
B)  interview 
C)  experiment 
D)  field study 
E)  literature review 
A)  survey 
B)  interview 
C)  experiment 
D)  field study 
E)  literature review

Question 5

A structured task refers to a task that:

Accepted Answer

A)  has complicated structure; 
B)  has clear and explicit goals, and can be accomplished by following predefined procedures; 
C)  has a hierarchy with multi layers of subtasks; 
D)  is performed by high level members in an organization; 
E)  is relevant to develop the structure of a building or facility. 
A)  has complicated structure; 
B)  has clear and explicit goals, and can be accomplished by following predefined procedures; 
C)  has a hierarchy with multi layers of subtasks; 
D)  is performed by high level members in an organization; 
E)  is relevant to develop the structure of a building or facility.

Question 6

Human decision making process and performance can be limited by:

Accepted Answer

A)  decision-maker's weight 
B)  decision-maker's height 
C)  decision-maker's ability to retrieve information from long-term memory 
D)  decision-maker's ability in learning language 
E)  decision-maker's ability to do handy work 
A)  decision-maker's weight 
B)  decision-maker's height 
C)  decision-maker's ability to retrieve information from long-term memory 
D)  decision-maker's ability in learning language 
E)  decision-maker's ability to do handy work

Question 7

A decision life cycle describes:

Accepted Answer

A)  the main activities involved in a decision-making process; 
B)  how to develop computerized system; 
C)  when to make a decision; 
D)  how long a decision can survive; 
E)  how a discarded decision can get revived. 
A)  the main activities involved in a decision-making process; 
B)  how to develop computerized system; 
C)  when to make a decision; 
D)  how long a decision can survive; 
E)  how a discarded decision can get revived.

Question 8

In the following, which may be a limitation or bias that a decision-maker has in information acquisition?

Accepted Answer

A)  People tend to adjust their initial impressions more slowly than optimal rules derived from decision theory; 
B)  People tend to judge probabilities of events according to the number of occurrence instead of the rate of it; 
C)  People tend to select information that is readily available to them and ignore what is less available; 
D)  People tend to consider extreme value without considering the effect of randomness; 
E)  People tend to see relationships between variables even if there is not covariance. 
A)  People tend to adjust their initial impressions more slowly than optimal rules derived from decision theory; 
B)  People tend to judge probabilities of events according to the number of occurrence instead of the rate of it; 
C)  People tend to select information that is readily available to them and ignore what is less available; 
D)  People tend to consider extreme value without considering the effect of randomness; 
E)  People tend to see relationships between variables even if there is not covariance.

Question 9

Which of the following is a possible stage involved in a decision life cycle?

Accepted Answer

A)  equipment procurement 
B)  information acquisition 
C)  user analysis 
D)  formative evaluation 
E)  usability test 
A)  equipment procurement 
B)  information acquisition 
C)  user analysis 
D)  formative evaluation 
E)  usability test

Question 10

Which of the following methods is good for mapping organizational tasks with tool level tasks?

Accepted Answer

A)  COMS 
B)  hierarchical task analysis 
C)  questionnaire 
D)  survey 
E)  context analysis 
A)  COMS 
B)  hierarchical task analysis 
C)  questionnaire 
D)  survey 
E)  context analysis

Question 11

Which of the following statements about decision life cycle is appropriate?

Accepted Answer

A)  All decision makers need to go through the five stages of decision life cycle each time they make a decision; 
B)  All decision makers follow the same sequence while going through the five stages of decision life cycle to perform a decision making task; 
C)  The decision life cycle describes steps to be followed for developing a computerized system; 
D)  Decision life cycle can help system developers determine the resources that users need in their decision making activities; 
E)  Decision life cycle is an analysis method mainly utilized by decision-makers. 
A)  All decision makers need to go through the five stages of decision life cycle each time they make a decision; 
B)  All decision makers follow the same sequence while going through the five stages of decision life cycle to perform a decision making task; 
C)  The decision life cycle describes steps to be followed for developing a computerized system; 
D)  Decision life cycle can help system developers determine the resources that users need in their decision making activities; 
E)  Decision life cycle is an analysis method mainly utilized by decision-makers.

Question 12

To develop the interface of an information system that supports organizational activities,

Accepted Answer

A)  all attention should be focused on breaking organizational tasks into tool level tasks; 
B)  all attention should be focused on choosing hardware and software for this system; 
C)  tool level tasks for completing organizational tasks need to be identified through task analysis; and then analyzed using TSSL model; 
D)  users of this system should be trained; 
E)  the location for installing necessary equipments should be cleaned first. 
A)  all attention should be focused on breaking organizational tasks into tool level tasks; 
B)  all attention should be focused on choosing hardware and software for this system; 
C)  tool level tasks for completing organizational tasks need to be identified through task analysis; and then analyzed using TSSL model; 
D)  users of this system should be trained; 
E)  the location for installing necessary equipments should be cleaned first.

Question 13

In information system design, the contextual design is an approach that begins the system development by:

Accepted Answer

A)  understanding how users work 
B)  understanding available facilities 
C)  understanding users' personalities 
D)  understanding project manager's preference 
E)  understanding the organization mission 
A)  understanding how users work 
B)  understanding available facilities 
C)  understanding users' personalities 
D)  understanding project manager's preference 
E)  understanding the organization mission

Question 14

In a computer-aided decision making task, which of the following description is appropriate?

Accepted Answer

A)  The levels of the direct interaction between the decision maker and the computer can be described with the four-layer model of HCI (TSSL); 
B)  The decision maker's direct interaction with the computer is at the highest level of the task hierarchy; 
C)  The decision maker's direct interaction with the computer can be decomposed into subtasks 
D)  The decision maker's direct interaction with the computer is an organizational-level interaction; 
E)  Operation of the computer in the given situation can be automated without involvement of the decision maker 
A)  The levels of the direct interaction between the decision maker and the computer can be described with the four-layer model of HCI (TSSL); 
B)  The decision maker's direct interaction with the computer is at the highest level of the task hierarchy; 
C)  The decision maker's direct interaction with the computer can be decomposed into subtasks 
D)  The decision maker's direct interaction with the computer is an organizational-level interaction; 
E)  Operation of the computer in the given situation can be automated without involvement of the decision maker

Question 15

For clerical work, the complexity of information processing lies in:

Accepted Answer

A)  the importance of information processed 
B)  the width of analysis and judgment 
C)  the depth of analysis and judgment 
D)  the quality of information processed 
E)  the quantity of information processed 
A)  the importance of information processed 
B)  the width of analysis and judgment 
C)  the depth of analysis and judgment 
D)  the quality of information processed 
E)  the quantity of information processed

Question 16

A computer-aided decision making task can be analyzed at various interaction levels. The topmost decision making level can be described as:

Accepted Answer

A)  being most close to the resources that facilitate the task 
B)  involving activities of operating a computer 
C)  including input operation on a computer 
D)  including output operation on a computer 
E)  being independent of which resource is used 
A)  being most close to the resources that facilitate the task 
B)  involving activities of operating a computer 
C)  including input operation on a computer 
D)  including output operation on a computer 
E)  being independent of which resource is used

Question 17

Task analysis on work in an organization is concerned with:

Accepted Answer

A)  Who will take the work? 
B)  When the work should be finished? 
C)  Where the work should be done? 
D)  Why the work needs to done? 
E)  How the work should be done? 
A)  Who will take the work? 
B)  When the work should be finished? 
C)  Where the work should be done? 
D)  Why the work needs to done? 
E)  How the work should be done?

Question 18

The protocol that can be used for situational and functional analysis in DDS (decision support system) design is:

Accepted Answer

A)  HTTP 
B)  FTP 
C)  IP 
D)  STAR 
E)  TCP 
A)  HTTP 
B)  FTP 
C)  IP 
D)  STAR 
E)  TCP

Question 19

In the following, ___ is a component of a STAR table.

Accepted Answer

A)  work breakdown table 
B)  project timeline 
C)  task dynamics 
D)  personnel roster 
E)  cost-benefit comparison 
A)  work breakdown table 
B)  project timeline 
C)  task dynamics 
D)  personnel roster 
E)  cost-benefit comparison

Question 20

As a component in STAR table, value criteria are:

Accepted Answer

A)  the principles to be used for developing pricing policy for a product 
B)  the criteria for examining the cost-benefit ration of an investment 
C)  guidelines for developing a strategy for product study 
D)  a list of criteria against which alternative decisions are evaluated 
E)  a group of items to be check for evaluating contributions from each employee within an organization 
A)  the principles to be used for developing pricing policy for a product 
B)  the criteria for examining the cost-benefit ration of an investment 
C)  guidelines for developing a strategy for product study 
D)  a list of criteria against which alternative decisions are evaluated 
E)  a group of items to be check for evaluating contributions from each employee within an organization

A nonstructured task is a task that:

In TSSL, tasks are analyzed from the perspective of:

Users of Transactions Processing Systems usually are doing tasks that:

Contextual design relies heavily on the method of ___ to collect information.

A structured task refers to a task that:

Human decision making process and performance can be limited by:

A decision life cycle describes:

In the following, which may be a limitation or bias that a decision-maker has in information acquisition?

Which of the following is a possible stage involved in a decision life cycle?

Which of the following methods is good for mapping organizational tasks with tool level tasks?

Which of the following statements about decision life cycle is appropriate?

To develop the interface of an information system that supports organizational activities,

In information system design, the contextual design is an approach that begins the system development by:

In a computer-aided decision making task, which of the following description is appropriate?

For clerical work, the complexity of information processing lies in:

A computer-aided decision making task can be analyzed at various interaction levels. The topmost decision making level can be described as:

Task analysis on work in an organization is concerned with:

The protocol that can be used for situational and functional analysis in DDS (decision support system) design is:

In the following, ___ is a component of a STAR table.

As a component in STAR table, value criteria are:

Introduction

Organizational and Business Context

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Evaluation

Design Principles and Guidelines

Componential Design

HCI Development Methodology

Interpersonal Relationship, Collaboration and Organization

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters

Exam 9: Tasks in Organizational Context

A nonstructured task is a task that:

In TSSL, tasks are analyzed from the perspective of:

Users of Transactions Processing Systems usually are doing tasks that:

Contextual design relies heavily on the method of ___ to collect information.

A structured task refers to a task that:

Human decision making process and performance can be limited by:

A decision life cycle describes:

In the following, which may be a limitation or bias that a decision-maker has in information acquisition?

Which of the following is a possible stage involved in a decision life cycle?

Which of the following methods is good for mapping organizational tasks with tool level tasks?

Which of the following statements about decision life cycle is appropriate?

To develop the interface of an information system that supports organizational activities,

In information system design, the contextual design is an approach that begins the system development by:

In a computer-aided decision making task, which of the following description is appropriate?

For clerical work, the complexity of information processing lies in:

A computer-aided decision making task can be analyzed at various interaction levels. The topmost decision making level can be described as:

Task analysis on work in an organization is concerned with:

The protocol that can be used for situational and functional analysis in DDS (decision support system) design is:

In the following, ___ is a component of a STAR table.

As a component in STAR table, value criteria are:

Introduction

Organizational and Business Context

Interactive Technologies

Ergonomic Engineering

Cognitive Engineering

Affective Engineering

Evaluation

Design Principles and Guidelines

Componential Design

HCI Development Methodology

Interpersonal Relationship, Collaboration and Organization

Social and Global Issues

Meeting the Changing Needs of It Development and Use

Filters