Question 1

Manufacturing flow management is

Accepted Answer

A) Creating and maintaining customer relationships 
B) Balancing customer requirements with supply chain capabilities 
C) Making goods to satisfy target markets 
D) Developing new products frequently and getting them to market effectively 
E) Managing product returns and disposal effectively 
A) Creating and maintaining customer relationships 
B) Balancing customer requirements with supply chain capabilities 
C) Making goods to satisfy target markets 
D) Developing new products frequently and getting them to market effectively 
E) Managing product returns and disposal effectively

Question 2

Which of the following is NOT true about business processes?

Accepted Answer

A) Create valued goods, services, and decisions for internal and external customers 
B) When successfully managed, ultimately keep employees, stakeholders, and customers satisfied 
C) Underlie every aspect of the organization 
D) Involve suppliers, employees, customers, manufacturing equipment, and computers 
E) If unsuccessful, should be left alone 
A) Create valued goods, services, and decisions for internal and external customers 
B) When successfully managed, ultimately keep employees, stakeholders, and customers satisfied 
C) Underlie every aspect of the organization 
D) Involve suppliers, employees, customers, manufacturing equipment, and computers 
E) If unsuccessful, should be left alone

Question 3

An activity associated with the returns management process is

Accepted Answer

A) Designing a distribution network to deliver goods on time 
B) Managing product and service agreements with customers 
C) Developing cross-functional product teams that include customers and suppliers 
D) Designing and implementing customer response procedures 
E) Developing a returns network 
A) Designing a distribution network to deliver goods on time 
B) Managing product and service agreements with customers 
C) Developing cross-functional product teams that include customers and suppliers 
D) Designing and implementing customer response procedures 
E) Developing a returns network

Question 4

An activity associated with the customer relationship management process is

Accepted Answer

A) Designing a distribution network to deliver goods on time 
B) Tailoring goods and services to meet the needs of customer groups 
C) Designing manufacturing processes to create goods that customers want 
D) Designing and implementing customer response procedures 
E) Developing cross-functional product teams that include customers and suppliers 
A) Designing a distribution network to deliver goods on time 
B) Tailoring goods and services to meet the needs of customer groups 
C) Designing manufacturing processes to create goods that customers want 
D) Designing and implementing customer response procedures 
E) Developing cross-functional product teams that include customers and suppliers

Question 5

Supply chain management is

Accepted Answer

A) The effective planning, organizing, and controlling of the many value-creating activities of the firm 
B) The integration of key business processes concerning the flow of materials from raw material suppliers to the final customer 
C) A philosophy that seeks to improve quality continuously to please customers, reduce costs, and ultimately create competitive advantage for the firm 
D) The planning, scheduling, and controlling of resources to meet the specific goals of a project 
E) An operating philosophy encompassing the objectives of high quality, fast response, and low waste within the organization and between supply chain trading partners 
A) The effective planning, organizing, and controlling of the many value-creating activities of the firm 
B) The integration of key business processes concerning the flow of materials from raw material suppliers to the final customer 
C) A philosophy that seeks to improve quality continuously to please customers, reduce costs, and ultimately create competitive advantage for the firm 
D) The planning, scheduling, and controlling of resources to meet the specific goals of a project 
E) An operating philosophy encompassing the objectives of high quality, fast response, and low waste within the organization and between supply chain trading partners

Question 6

A supply chain is the network of companies involved in

Accepted Answer

A) Financing, designing, selling, and disposing of goods and services 
B) Producing, financing, and marketing of goods and services 
C) Enabling the purchasing, production, delivery, and recycling of materials, components, and end products 
D) Producing, buying, servicing, and disposing of goods and services 
E) Designing, producing, selling, and financing of goods and services 
A) Financing, designing, selling, and disposing of goods and services 
B) Producing, financing, and marketing of goods and services 
C) Enabling the purchasing, production, delivery, and recycling of materials, components, and end products 
D) Producing, buying, servicing, and disposing of goods and services 
E) Designing, producing, selling, and financing of goods and services

Question 7

Material requirements planning applications are

Accepted Answer

A) The set of activities associated with purchasing, making, delivering, and returning (or recycling) goods and services 
B) Software applications that were developed to try to balance part purchases and plant capacities with production requirements 
C) Systems in which supplies and assemblies are "pulled" through the system when and where they are needed 
D) Software systems that were designed to allow firms to perform forward-looking what-if analyses of plant capacities 
E) A multimodule software application for managing a firm's functional activities, suppliers, and customers 
A) The set of activities associated with purchasing, making, delivering, and returning (or recycling) goods and services 
B) Software applications that were developed to try to balance part purchases and plant capacities with production requirements 
C) Systems in which supplies and assemblies are "pulled" through the system when and where they are needed 
D) Software systems that were designed to allow firms to perform forward-looking what-if analyses of plant capacities 
E) A multimodule software application for managing a firm's functional activities, suppliers, and customers

Question 8

A successful customer relationship management program should

Accepted Answer

A) Identify the firm's key customers and their needs 
B) Design strategies to maximize value for the firm's key customers 
C) Assign resources to maximize value for the firm's key resources 
D) Treat customers right 
E) All of these 
A) Identify the firm's key customers and their needs 
B) Design strategies to maximize value for the firm's key customers 
C) Assign resources to maximize value for the firm's key resources 
D) Treat customers right 
E) All of these

Question 9

Sharing and coordination of key processes between companies in a supply chain can be characterized as

Accepted Answer

A) Concurrent engineering 
B) Systems thinking 
C) Lean thinking 
D) Business process integration 
E) Total quality management 
A) Concurrent engineering 
B) Systems thinking 
C) Lean thinking 
D) Business process integration 
E) Total quality management

Question 10

Sustainability is defined as

Accepted Answer

A) The integration of key business processes concerning the flow of materials from raw material suppliers to the final customer 
B) The ability to meet the needs of current supply chain members without hindering the ability to meet the needs of future generations in terms of economic, environmental, and social challenges 
C) A philosophy that seeks to improve quality continuously to please customers, reduce costs, and ultimately create competitive advantage for the firm 
D) Designing the manufacturing process or service delivery system simultaneously with the design of the product 
E) An operating philosophy encompassing the objectives of high quality, fast response, and low waste within the organization and between supply chain trading partners 
A) The integration of key business processes concerning the flow of materials from raw material suppliers to the final customer 
B) The ability to meet the needs of current supply chain members without hindering the ability to meet the needs of future generations in terms of economic, environmental, and social challenges 
C) A philosophy that seeks to improve quality continuously to please customers, reduce costs, and ultimately create competitive advantage for the firm 
D) Designing the manufacturing process or service delivery system simultaneously with the design of the product 
E) An operating philosophy encompassing the objectives of high quality, fast response, and low waste within the organization and between supply chain trading partners

Question 11

An activity associated with the customer service management process is

Accepted Answer

A) Identifying and categorizing key customers 
B) Designing manufacturing processes to create goods that customers want 
C) Establishing formal relationships with key suppliers 
D) Designing and implementing customer response procedures 
E) Developing cross-functional product teams that include customers and suppliers 
A) Identifying and categorizing key customers 
B) Designing manufacturing processes to create goods that customers want 
C) Establishing formal relationships with key suppliers 
D) Designing and implementing customer response procedures 
E) Developing cross-functional product teams that include customers and suppliers

Question 12

Demand management is

Accepted Answer

A) Making goods to satisfy target markets 
B) Developing new products frequently and getting them to market effectively 
C) Balancing customer requirements with supply chain capabilities 
D) Satisfying customer orders 
E) Creating and maintaining customer relationships 
A) Making goods to satisfy target markets 
B) Developing new products frequently and getting them to market effectively 
C) Balancing customer requirements with supply chain capabilities 
D) Satisfying customer orders 
E) Creating and maintaining customer relationships

Question 13

Which state best describes the enterprise resource planning applications?

Accepted Answer

A) The effective planning, organizing, and controlling of the many value-creating activities of the firm 
B) Software applications that were developed to try to balance part purchases and plant capacities with production requirements 
C) Designing the manufacturing process or service delivery system simultaneously with the design of the product 
D) Software systems that were designed to allow firms to perform forward-looking what-if analyses of plant capacities 
E) A multimodule software application for managing a firm's functional activities, suppliers, and customers 
A) The effective planning, organizing, and controlling of the many value-creating activities of the firm 
B) Software applications that were developed to try to balance part purchases and plant capacities with production requirements 
C) Designing the manufacturing process or service delivery system simultaneously with the design of the product 
D) Software systems that were designed to allow firms to perform forward-looking what-if analyses of plant capacities 
E) A multimodule software application for managing a firm's functional activities, suppliers, and customers

Question 14

Concurrent engineering means

Accepted Answer

A) The planning, scheduling, and controlling of resources to meet the specific goals of a project 
B) Software applications that were developed to try to balance part purchases and plant capacities with production requirements 
C) Designing the manufacturing process or service delivery system simultaneously with the design of the product 
D) Software systems that were designed to allow firms to perform forward-looking what-if analyses of plant capacities 
E) A multimodule software application for managing a firm's functional activities, suppliers, and customers 
A) The planning, scheduling, and controlling of resources to meet the specific goals of a project 
B) Software applications that were developed to try to balance part purchases and plant capacities with production requirements 
C) Designing the manufacturing process or service delivery system simultaneously with the design of the product 
D) Software systems that were designed to allow firms to perform forward-looking what-if analyses of plant capacities 
E) A multimodule software application for managing a firm's functional activities, suppliers, and customers

Question 15

An activity associated with the customer service management process is

Accepted Answer

A) Tailoring goods and services to meet the needs of customer groups 
B) Managing product and service agreements with customers 
C) Designing manufacturing processes to create goods that customers want 
D) Establishing formal relationships with key suppliers 
E) Developing cross-functional product teams that include customers and suppliers 
A) Tailoring goods and services to meet the needs of customer groups 
B) Managing product and service agreements with customers 
C) Designing manufacturing processes to create goods that customers want 
D) Establishing formal relationships with key suppliers 
E) Developing cross-functional product teams that include customers and suppliers

Question 16

Customer relationship management is

Accepted Answer

A) Creating and maintaining customer relationships 
B) Interacting with customers to maintain customer satisfaction 
C) Balancing customer requirements with supply chain capabilities 
D) Satisfying customer orders 
E) Managing product returns and disposal effectively 
A) Creating and maintaining customer relationships 
B) Interacting with customers to maintain customer satisfaction 
C) Balancing customer requirements with supply chain capabilities 
D) Satisfying customer orders 
E) Managing product returns and disposal effectively

Question 17

An activity associated with the order fulfillment process is

Accepted Answer

A) Designing a distribution network to deliver goods on time 
B) Designing manufacturing processes to create goods that customers want 
C) Developing guidelines for returns and disposal 
D) Designing and implementing customer response procedures 
E) Developing cross-functional product teams that include customers and suppliers 
A) Designing a distribution network to deliver goods on time 
B) Designing manufacturing processes to create goods that customers want 
C) Developing guidelines for returns and disposal 
D) Designing and implementing customer response procedures 
E) Developing cross-functional product teams that include customers and suppliers

Question 18

Which of the following is NOT one of the basic operations activities?

Accepted Answer

A) Distribution 
B) Product returns 
C) Transformation 
D) Accounting 
E) Storage 
A) Distribution 
B) Product returns 
C) Transformation 
D) Accounting 
E) Storage

Question 19

Which of the following is NOT true about processes?

Accepted Answer

A) Processes are methods for getting work done 
B) Processes consist of a series of steps that turn inputs into outputs 
C) All processes require significant effort and resources over long periods of time to be managed successfully 
D) Some processes are trivial 
E) All of these 
A) Processes are methods for getting work done 
B) Processes consist of a series of steps that turn inputs into outputs 
C) All processes require significant effort and resources over long periods of time to be managed successfully 
D) Some processes are trivial 
E) All of these

Question 20

An activity associated with the demand management process is

Accepted Answer

A) Identifying and categorizing key customers 
B) Designing manufacturing processes to create goods that customers want 
C) Forecasting demand 
D) Designing and implementing customer response procedures 
E) Developing cross-functional product teams that include customers and suppliers 
A) Identifying and categorizing key customers 
B) Designing manufacturing processes to create goods that customers want 
C) Forecasting demand 
D) Designing and implementing customer response procedures 
E) Developing cross-functional product teams that include customers and suppliers

Manufacturing flow management is

Which of the following is NOT true about business processes?

An activity associated with the returns management process is

An activity associated with the customer relationship management process is

Supply chain management is

A supply chain is the network of companies involved in

Material requirements planning applications are

A successful customer relationship management program should

Sharing and coordination of key processes between companies in a supply chain can be characterized as

Sustainability is defined as

An activity associated with the customer service management process is

Demand management is

Which state best describes the enterprise resource planning applications?

Concurrent engineering means

An activity associated with the customer service management process is

Customer relationship management is

An activity associated with the order fulfillment process is

Which of the following is NOT one of the basic operations activities?

Which of the following is NOT true about processes?

An activity associated with the demand management process is

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Supplement: Job Scheduling and Vehicle Routing and Material Flow Analysis and Facility Layouts

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and ERP

Managing Projects

Supplement: Statistical Quality Control and Six Sigma Quality Management

Supply Chain Processes

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters

Exam 1: Operations Management, Processes, and Supply Chain Management

Manufacturing flow management is

Which of the following is NOT true about business processes?

An activity associated with the returns management process is

An activity associated with the customer relationship management process is

Supply chain management is

A supply chain is the network of companies involved in

Material requirements planning applications are

A successful customer relationship management program should

Sharing and coordination of key processes between companies in a supply chain can be characterized as

Sustainability is defined as

An activity associated with the customer service management process is

Demand management is

Which state best describes the enterprise resource planning applications?

Concurrent engineering means

An activity associated with the customer service management process is

Customer relationship management is

An activity associated with the order fulfillment process is

Which of the following is NOT one of the basic operations activities?

Which of the following is NOT true about processes?

An activity associated with the demand management process is

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Supplement: Job Scheduling and Vehicle Routing and Material Flow Analysis and Facility Layouts

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and ERP

Managing Projects

Supplement: Statistical Quality Control and Six Sigma Quality Management

Supply Chain Processes

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters