Question 1

In the typical service setting, approaches used to match capacity with demand include:

Accepted Answer

A)  Storing finished goods inventory for later use. 
B)  Using appointments or reservations to match demand and capacity 
C)  Changing prices to reduce demand during times when demand is low and increase demand at peak times. 
D)  Involving customers in the process so that tasks don't take as long and capacity is increased. 
A)  Storing finished goods inventory for later use. 
B)  Using appointments or reservations to match demand and capacity 
C)  Changing prices to reduce demand during times when demand is low and increase demand at peak times. 
D)  Involving customers in the process so that tasks don't take as long and capacity is increased.

Question 2

The length of the cash-to-cash cycle has become a popular means for measuring the impact of time on business productivity.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not a physical feature of queues?

Accepted Answer

A)  The queue configuration 
B)  The queue discipline 
C)  The calling population 
D)  The customer 
E)  The service process 
A)  The queue configuration 
B)  The queue discipline 
C)  The calling population 
D)  The customer 
E)  The service process

Question 4

When customers switch lines hoping to move faster, the behavior is referred to as:

Accepted Answer

A)  Jockeying 
B)  Reneging 
C)  Balking 
D)  Breaking 
E)  Smoothing 
A)  Jockeying 
B)  Reneging 
C)  Balking 
D)  Breaking 
E)  Smoothing

Question 5

Time plays an important role for business customers and for businesses selling to them.

Accepted Answer

A) True 
 B)False

Question 6

Match these items.
-Slack

Accepted Answer

A)  Determines who goes next when serving a queue 
B)  Customers switch lines hoping to move faster 
C)  Takes the longest to complete 
D)  The difference between due date and processing time 
E)  Completion date needs to be determined
F) Measures impact of time on business productivity
G) Approach to reducing project duration
H) Customers join queue and then leaves it the wait is too long
I) If it is less than one, the order is already late
J) Completion date is known 
A)  Determines who goes next when serving a queue 
B)  Customers switch lines hoping to move faster 
C)  Takes the longest to complete 
D)  The difference between due date and processing time 
E)  Completion date needs to be determined
F) Measures impact of time on business productivity
G) Approach to reducing project duration
H) Customers join queue and then leaves it the wait is too long
I) If it is less than one, the order is already late
J) Completion date is known

Question 7

_______ are used as a way to match demand and capacity when resource time is very expensive.

Accepted Answer

The answer of _______ are used as a way to...

Question 8

Match these items.
-Reneging

Accepted Answer

A)  Determines who goes next when serving a queue 
B)  Customers switch lines hoping to move faster 
C)  Takes the longest to complete 
D)  The difference between due date and processing time 
E)  Completion date needs to be determined
F) Measures impact of time on business productivity
G) Approach to reducing project duration
H) Customers join queue and then leaves it the wait is too long
I) If it is less than one, the order is already late
J) Completion date is known 
A)  Determines who goes next when serving a queue 
B)  Customers switch lines hoping to move faster 
C)  Takes the longest to complete 
D)  The difference between due date and processing time 
E)  Completion date needs to be determined
F) Measures impact of time on business productivity
G) Approach to reducing project duration
H) Customers join queue and then leaves it the wait is too long
I) If it is less than one, the order is already late
J) Completion date is known

Question 9

$\begin{array}{ccc} 
\text {Order }&\text { Processing Time} & \text {Due Date} \
1 & 5 & 9 \
2 & 3 & 3 \
3 & 4 & 5 \
4 & 5 & 13 \
5 & 6 & 7
\end{array}$ 
-Using the data above on five orders, compute the earliest due date (EDD) sequence.

Accepted Answer

A)  2,3,1,4,5 
B)  1,2,3,4,5 
C)  2,3,5,1,4 
D)  2,3,4,1,5 
A)  2,3,1,4,5 
B)  1,2,3,4,5 
C)  2,3,5,1,4 
D)  2,3,4,1,5

Question 10

The _____ ____ is one of the oldest scheduling tools and is used to provide a visual model of how resources are used to accomplish specific tasks.

Accepted Answer

The answer of The _____ ____ is one of the...

Question 11

Use the following data to compute the average lateness and the number of jobs late. 
$\begin{array}{ccc} 
\text {Order} & \text {Processing Time} & \text {Due Date} \
2 & 3 & 3 \
5 & 6 & 7 \
3 & 4 & 5 \
1 & 5 & 9 \
4 & 5 & 13
\end{array}$

Accepted Answer

A)  Average lateness=5.8 Number of jobs late = 4 
B)  Average lateness=6.2 Number of jobs late = 4 
C)  Average lateness=6.4 Number of jobs late = 1 
D)  Average lateness=8.3 Number of jobs late = 3 
E)  None of the above 
A)  Average lateness=5.8 Number of jobs late = 4 
B)  Average lateness=6.2 Number of jobs late = 4 
C)  Average lateness=6.4 Number of jobs late = 1 
D)  Average lateness=8.3 Number of jobs late = 3 
E)  None of the above

Question 12

$\begin{array}{ccc} 
\text {Order }&\text { Processing Time} & \text {Due Date} \
1 & 5 & 9 \
2 & 3 & 3 \
3 & 4 & 5 \
4 & 5 & 13 \
5 & 6 & 7
\end{array}$ 
-Using the data above on five orders, compute the shortest processing time (SPT) sequence.

Accepted Answer

A)  2,3,1,4,5 
B)  1,2,3,4,5 
C)  2,3,5,1,4 
D)  2,5,4,1,3 
A)  2,3,1,4,5 
B)  1,2,3,4,5 
C)  2,3,5,1,4 
D)  2,5,4,1,3

Question 13

An example of a sequencing technique that does not treat each resource or operation independently is:

Accepted Answer

A)  Earliest due date 
B)  Shortest processing time 
C)  Critical ratio 
D)  Slack per remaining operation 
E)  First come first serve 
A)  Earliest due date 
B)  Shortest processing time 
C)  Critical ratio 
D)  Slack per remaining operation 
E)  First come first serve

Question 14

Match these items.
-Backward scheduling

Accepted Answer

A)  Determines who goes next when serving a queue 
B)  Customers switch lines hoping to move faster 
C)  Takes the longest to complete 
D)  The difference between due date and processing time 
E)  Completion date needs to be determined
F) Measures impact of time on business productivity
G) Approach to reducing project duration
H) Customers join queue and then leaves it the wait is too long
I) If it is less than one, the order is already late
J) Completion date is known 
A)  Determines who goes next when serving a queue 
B)  Customers switch lines hoping to move faster 
C)  Takes the longest to complete 
D)  The difference between due date and processing time 
E)  Completion date needs to be determined
F) Measures impact of time on business productivity
G) Approach to reducing project duration
H) Customers join queue and then leaves it the wait is too long
I) If it is less than one, the order is already late
J) Completion date is known

Question 15

Identifying tasks that could be done _____rather than in a ______ can have a greater impact on the total time required to process an order.

Accepted Answer

concurrent

Question 16

How do are resource utilization and queue length form a tradeoff in queue management?

Accepted Answer

Increasing service capacity re

Question 17

Which of the following is not a technique used to make the time waiting in queue seem shorter for the customer?

Accepted Answer

A)  Keep the customers busy 
B)  Meet the customer's expectations 
C)  Treat customers fairly 
D)  Keep customers informed 
E)  Start the service as soon as possible 
A)  Keep the customers busy 
B)  Meet the customer's expectations 
C)  Treat customers fairly 
D)  Keep customers informed 
E)  Start the service as soon as possible

Question 18

The time between creation and identification of a defect is known as

Accepted Answer

A)  Balking time 
B)  The cash-to-cash cycle 
C)  Feedback delay 
D)  The service process 
A)  Balking time 
B)  The cash-to-cash cycle 
C)  Feedback delay 
D)  The service process

Question 19

Whereas ____ provides the measure of the speed at which a firm can react, _____ is the breadth of possible reactions the firm can have.

Accepted Answer

The answer of Whereas ____ provides the measure of the...

Question 20

Backward scheduling is utilized when a completion date needs to be determined.

Accepted Answer

A) True 
 B)False

In the typical service setting, approaches used to match capacity with demand include:

The length of the cash-to-cash cycle has become a popular means for measuring the impact of time on business productivity.

Which of the following is not a physical feature of queues?

When customers switch lines hoping to move faster, the behavior is referred to as:

Time plays an important role for business customers and for businesses selling to them.

Match these items. -Slack

_______ are used as a way to match demand and capacity when resource time is very expensive.

Match these items. -Reneging

Order Processing Time Due Date 1 5 9 2 3 3 3 4 5 4 5 13 5 6 7 -Using the data above on five orders, compute the earliest due date (EDD) sequence.

The _ is one of the oldest scheduling tools and is used to provide a visual model of how resources are used to accomplish specific tasks.

Use the following data to compute the average lateness and the number of jobs late. Order Processing Time Due Date 2 3 3 5 6 7 3 4 5 1 5 9 4 5 13

Order Processing Time Due Date 1 5 9 2 3 3 3 4 5 4 5 13 5 6 7 -Using the data above on five orders, compute the shortest processing time (SPT) sequence.

An example of a sequencing technique that does not treat each resource or operation independently is:

Match these items. -Backward scheduling

Identifying tasks that could be done _rather than in a __ can have a greater impact on the total time required to process an order.

How do are resource utilization and queue length form a tradeoff in queue management?

Which of the following is not a technique used to make the time waiting in queue seem shorter for the customer?

The time between creation and identification of a defect is known as

Whereas provides the measure of the speed at which a firm can react, _ is the breadth of possible reactions the firm can have.

Backward scheduling is utilized when a completion date needs to be determined.

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Strategy and Value: Competing Through Operations

Processes: Turning Resources Into Capabilities

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

Exam 8: Timeliness: Scheduling and Project Management

In the typical service setting, approaches used to match capacity with demand include:

The length of the cash-to-cash cycle has become a popular means for measuring the impact of time on business productivity.

Which of the following is not a physical feature of queues?

When customers switch lines hoping to move faster, the behavior is referred to as:

Time plays an important role for business customers and for businesses selling to them.

Match these items. -Slack

_______ are used as a way to match demand and capacity when resource time is very expensive.

Match these items. -Reneging

Order Processing Time Due Date 1 5 9 2 3 3 3 4 5 4 5 13 5 6 7 -Using the data above on five orders, compute the earliest due date (EDD) sequence.

The _____ ____ is one of the oldest scheduling tools and is used to provide a visual model of how resources are used to accomplish specific tasks.

Use the following data to compute the average lateness and the number of jobs late. Order Processing Time Due Date 2 3 3 5 6 7 3 4 5 1 5 9 4 5 13

Order Processing Time Due Date 1 5 9 2 3 3 3 4 5 4 5 13 5 6 7 -Using the data above on five orders, compute the shortest processing time (SPT) sequence.

An example of a sequencing technique that does not treat each resource or operation independently is:

Match these items. -Backward scheduling

Identifying tasks that could be done _____rather than in a ______ can have a greater impact on the total time required to process an order.

How do are resource utilization and queue length form a tradeoff in queue management?

Which of the following is not a technique used to make the time waiting in queue seem shorter for the customer?

The time between creation and identification of a defect is known as

Whereas ____ provides the measure of the speed at which a firm can react, _____ is the breadth of possible reactions the firm can have.

Backward scheduling is utilized when a completion date needs to be determined.

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Strategy and Value: Competing Through Operations

Processes: Turning Resources Into Capabilities

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

The _ is one of the oldest scheduling tools and is used to provide a visual model of how resources are used to accomplish specific tasks.

Identifying tasks that could be done _rather than in a __ can have a greater impact on the total time required to process an order.

Whereas provides the measure of the speed at which a firm can react, _ is the breadth of possible reactions the firm can have.