Question 1

While the value attributes are what the _________desires, the components of value are what the ________ uses to create them.

Accepted Answer

customer, producer

Question 2

Match these items.
-Converter

Accepted Answer

A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer. 
A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer. B

Question 3

It is not possible for two head-to-head competitors to share customers and suppliers as well.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following statements is true about a business strategy?

Accepted Answer

A)  The success or failure of a business strategy cannot be judged by the ability of the business to attract the customers it targeted. 
B)  The business strategy seeks to identify the general basis on which the business will compete. 
C)  A successful business strategy must evolve from learning about the market and capabilities and finding . a small match that no one else has. 
D)  None of the above. 
A)  The success or failure of a business strategy cannot be judged by the ability of the business to attract the customers it targeted. 
B)  The business strategy seeks to identify the general basis on which the business will compete. 
C)  A successful business strategy must evolve from learning about the market and capabilities and finding . a small match that no one else has. 
D)  None of the above.

Question 5

Environmental forces can have a strong influence on a businesses strategy.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statement is true about protective capacity?

Accepted Answer

A)  Protective capacity is a layer of capacity above that which is absolutely required to meet known demand 
B)  Protective capacity provides the firm with the ability to compete with a focus strategy. 
C)  Protective capacity does not result in idle resources 
D)  Protective capacity is essential for all businesses due to uncertain demand patterns 
A)  Protective capacity is a layer of capacity above that which is absolutely required to meet known demand 
B)  Protective capacity provides the firm with the ability to compete with a focus strategy. 
C)  Protective capacity does not result in idle resources 
D)  Protective capacity is essential for all businesses due to uncertain demand patterns

Question 7

Which of the following statements is not true about supply chains today?

Accepted Answer

A)  A more global economy has led to outsourcing of components and products to reduce costs and add focus. 
B)  Firms are much more prone to outsourcing material and service needs, resulting in a supply chain that . involves many different businesses and many more relationships, 
C)  Supply chains are always vertical arrangements of buyers and suppliers that start at the basic producer . level and ultimately ended at the consumer. 
D)  It is possible for two head-to-head competitors to share suppliers and customers as well. 
E)  Firms no longer have an overall goal of owning the entire supply chain, 
A)  A more global economy has led to outsourcing of components and products to reduce costs and add focus. 
B)  Firms are much more prone to outsourcing material and service needs, resulting in a supply chain that . involves many different businesses and many more relationships, 
C)  Supply chains are always vertical arrangements of buyers and suppliers that start at the basic producer . level and ultimately ended at the consumer. 
D)  It is possible for two head-to-head competitors to share suppliers and customers as well. 
E)  Firms no longer have an overall goal of owning the entire supply chain,

Question 8

Which of the following is not likely to be a value attribute for a business customer?

Accepted Answer

A)  Cost 
B)  Personalization 
C)  Quality 
D)  Dependability of delivery 
A)  Cost 
B)  Personalization 
C)  Quality 
D)  Dependability of delivery

Question 9

For any facility, whether it be a factory or a service business, cost per unit is at its lowest when the production or service rate matches the design capacity.

Accepted Answer

A) True 
 B)False

Question 10

Businesses routinely seek to attract customers that place a high priority on certain attributes.

Accepted Answer

A) True 
 B)False

Question 11

A strategy that provides a link between what each business function does and what the business is supposed to do is referred to as a:

Accepted Answer

A)  Corporate Strategy 
B)  Business Strategy 
C)  Functional Strategy 
D)  Focus Strategy 
A)  Corporate Strategy 
B)  Business Strategy 
C)  Functional Strategy 
D)  Focus Strategy

Question 12

In a "make or buy" decision, businesses must recognize that:

Accepted Answer

A)  The buy decision will be more expensive because the supplier will include profit in the price. 
B)  Price is the only component of value that will matter 
C)  Costs associated with gearing up to produce a product or service in house might make it more financially attractive to outsource. 
D)  No financial return should be expected from money spent on in-house production 
A)  The buy decision will be more expensive because the supplier will include profit in the price. 
B)  Price is the only component of value that will matter 
C)  Costs associated with gearing up to produce a product or service in house might make it more financially attractive to outsource. 
D)  No financial return should be expected from money spent on in-house production

Question 13

For many desk-top computer products, service-oriented attributes have become order winners.

Accepted Answer

A) True 
 B)False

Question 14

Match these items.
-Order winner

Accepted Answer

A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer. 
A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer.

Question 15

A business's strengths are often called its

Accepted Answer

A)  Order winners 
B)  Core competencies 
C)  Order qualifiers 
D)  Strategy 
E)  None of the above 
A)  Order winners 
B)  Core competencies 
C)  Order qualifiers 
D)  Strategy 
E)  None of the above

Question 16

The value attribute for business customers that tends to be more service-related, even if what they are buying is a product, is:

Accepted Answer

A)  Product reliability 
B)  Dependability of delivery 
C)  Quality 
D)  Personalization 
A)  Product reliability 
B)  Dependability of delivery 
C)  Quality 
D)  Personalization

Question 17

Match these items.
-Supply chain

Accepted Answer

A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer. 
A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer.

Question 18

The process of maintaining vigilance for new threats and opportunities for the business is known as

Accepted Answer

A)  Logistic network design 
B)  Identifying core competencies 
C)  Environmental scanning 
D)  Globalization of the firm 
E)  None of the above 
A)  Logistic network design 
B)  Identifying core competencies 
C)  Environmental scanning 
D)  Globalization of the firm 
E)  None of the above

Question 19

Service-oriented supply chains often consume materials.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is not true about operations strategy?

Accepted Answer

A)  For an operations strategy to be effective, the strategy must prioritize value attributes. 
B)  Effective operations strategy can provide a substantial boost to all measures of profitability. 
C)  The competitive power of effective operations strategy has been recognized since the 1980s. 
D) Operations strategy attempts to identify which customers to target and how to best appeal to them . through resource decisions that provide the necessary support. 
A)  For an operations strategy to be effective, the strategy must prioritize value attributes. 
B)  Effective operations strategy can provide a substantial boost to all measures of profitability. 
C)  The competitive power of effective operations strategy has been recognized since the 1980s. 
D) Operations strategy attempts to identify which customers to target and how to best appeal to them . through resource decisions that provide the necessary support.

While the value attributes are what the _desires, the components of value are what the uses to create them.

Match these items. -Converter

It is not possible for two head-to-head competitors to share customers and suppliers as well.

Which of the following statements is true about a business strategy?

Environmental forces can have a strong influence on a businesses strategy.

Which of the following statement is true about protective capacity?

Which of the following statements is not true about supply chains today?

Which of the following is not likely to be a value attribute for a business customer?

For any facility, whether it be a factory or a service business, cost per unit is at its lowest when the production or service rate matches the design capacity.

Businesses routinely seek to attract customers that place a high priority on certain attributes.

A strategy that provides a link between what each business function does and what the business is supposed to do is referred to as a:

In a "make or buy" decision, businesses must recognize that:

For many desk-top computer products, service-oriented attributes have become order winners.

Match these items. -Order winner

A business's strengths are often called its

The value attribute for business customers that tends to be more service-related, even if what they are buying is a product, is:

Match these items. -Supply chain

The process of maintaining vigilance for new threats and opportunities for the business is known as

Service-oriented supply chains often consume materials.

Which of the following statements is not true about operations strategy?

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Processes: Turning Resources Into Capabilities

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

Exam 3: Strategy and Value: Competing Through Operations

While the value attributes are what the _________desires, the components of value are what the ________ uses to create them.

Match these items. -Converter

It is not possible for two head-to-head competitors to share customers and suppliers as well.

Which of the following statements is true about a business strategy?

Environmental forces can have a strong influence on a businesses strategy.

Which of the following statement is true about protective capacity?

Which of the following statements is not true about supply chains today?

Which of the following is not likely to be a value attribute for a business customer?

For any facility, whether it be a factory or a service business, cost per unit is at its lowest when the production or service rate matches the design capacity.

Businesses routinely seek to attract customers that place a high priority on certain attributes.

A strategy that provides a link between what each business function does and what the business is supposed to do is referred to as a:

In a "make or buy" decision, businesses must recognize that:

For many desk-top computer products, service-oriented attributes have become order winners.

Match these items. -Order winner

A business's strengths are often called its

The value attribute for business customers that tends to be more service-related, even if what they are buying is a product, is:

Match these items. -Supply chain

The process of maintaining vigilance for new threats and opportunities for the business is known as

Service-oriented supply chains often consume materials.

Which of the following statements is not true about operations strategy?

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Processes: Turning Resources Into Capabilities

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

While the value attributes are what the _desires, the components of value are what the uses to create them.