Question 1

A collaborative effort between product design engineers and process engineers is known as ______ ______ ______ ______ ______.

Accepted Answer

Design for manufacture and assembly

Question 2

Match these items.
-Value stream mapping

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement B

Question 3

The advantage of make-to-order is that customers get an immediate response to their order.

Accepted Answer

A) True 
 B)False  False

Question 4

_________ layouts are very common in consumer product manufacturing industries such as automobiles and electronics.

Accepted Answer

The answer of _________ layouts are very common in consumer...

Question 5

The top or 'roof' of the house of quality can best be described as the relationships between customer desires and performance measures.

Accepted Answer

A) True 
 B)False

Question 6

The service system design matrix provides the means by which service outcomes and service processes can be designed concurrently.

Accepted Answer

A) True 
 B)False

Question 7

The _____ ______ phase of QFD consists of translating the process requirements into a system that will be able to control processes and maintain target goals.

Accepted Answer

The answer of The _____ ______ phase of QFD consists...

Question 8

In the product/process matrix, the types of processes include

Accepted Answer

A)  Process-oriented, product-oriented, and cellular 
B)  Projects, job shop, batch production, assembly lines, and continuous flow 
C)  Assembly lines, non-discrete, and discrete processes 
D)  Make-to-stock, make-to-order, assemble-to-order 
A)  Process-oriented, product-oriented, and cellular 
B)  Projects, job shop, batch production, assembly lines, and continuous flow 
C)  Assembly lines, non-discrete, and discrete processes 
D)  Make-to-stock, make-to-order, assemble-to-order

Question 9

Processes create ______ and add ______

Accepted Answer

The answer of Processes create ______ and add ______...

Question 10

The second phase of QFD is called _____ _______.

Accepted Answer

The answer of The second phase of QFD is called...

Question 11

An example of a poka-yoke is.

Accepted Answer

A)  Completing product and process design at the same time. 
B)  The elimination of nonvalue-adding activities. 
C)  The line of visibility. 
D)  An electric sensor that prevents the closing of a garage door if something is in the way. 
A)  Completing product and process design at the same time. 
B)  The elimination of nonvalue-adding activities. 
C)  The line of visibility. 
D)  An electric sensor that prevents the closing of a garage door if something is in the way.

Question 12

Match these items.
-Service blueprinting

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement

Question 13

The environment in which customers dictate the final product configuration, but components are produced in advance, is referred to as:

Accepted Answer

A)  Make-to-order 
B)  Make-to-stock 
C)  Assemble-to-order 
D)  Process-oriented 
A)  Make-to-order 
B)  Make-to-stock 
C)  Assemble-to-order 
D)  Process-oriented

Question 14

The two layout extremes are ________ and __________.

Accepted Answer

product-or

Question 15

The first three phases of QFD provide a tight link between process design and what the customers need.

Accepted Answer

A) True 
 B)False

Question 16

What is a service blueprint and what is it used for? Prepare a service blueprint using the example of taking your car to an auto repair shop. In the blueprint, you should: (1) identify the services visible to customer and services not visible to customer, (2) identify points critical to the success of the service, (3) identify points at which failure is most often experienced, and (4) identify the typical reaction of customers to these failures.

Accepted Answer

The chapter provides a response to the f

Question 17

Which of the following statement are true of process-oriented layouts?

Accepted Answer

A)  Process-oriented layouts are also sometimes called functional layouts 
B)  Process-oriented layouts enable flexibility and customization 
C)  Process-oriented layouts provide the necessary resources in a fixed sequence that matches the sequence . of the steps required to produce the product or service. 
D)  Both A and B 
E)  A, B, and C 
A)  Process-oriented layouts are also sometimes called functional layouts 
B)  Process-oriented layouts enable flexibility and customization 
C)  Process-oriented layouts provide the necessary resources in a fixed sequence that matches the sequence . of the steps required to produce the product or service. 
D)  Both A and B 
E)  A, B, and C

Question 18

In what phase(s) of QFD are customer needs translated into technical definitions of product and service requirements?

Accepted Answer

A)  Product planning 
B)  Part deployment 
C)  Process planning 
D)  Production planning 
A)  Product planning 
B)  Part deployment 
C)  Process planning 
D)  Production planning

Question 19

Process-oriented layouts are designed to be efficient producers of goods and services when there is little or no variation from one item to next.

Accepted Answer

A) True 
 B)False

Question 20

The QFD process moves through five phases with the aid of set of intertwined matrices known as the product/process matrix.

Accepted Answer

A) True 
 B)False

A collaborative effort between product design engineers and process engineers is known as __.

Match these items. -Value stream mapping

The advantage of make-to-order is that customers get an immediate response to their order.

_________ layouts are very common in consumer product manufacturing industries such as automobiles and electronics.

The top or 'roof' of the house of quality can best be described as the relationships between customer desires and performance measures.

The service system design matrix provides the means by which service outcomes and service processes can be designed concurrently.

The _ __ phase of QFD consists of translating the process requirements into a system that will be able to control processes and maintain target goals.

In the product/process matrix, the types of processes include

Processes create and add

The second phase of QFD is called _ ___.

An example of a poka-yoke is.

Match these items. -Service blueprinting

The environment in which customers dictate the final product configuration, but components are produced in advance, is referred to as:

The two layout extremes are and __.

The first three phases of QFD provide a tight link between process design and what the customers need.

Which of the following statement are true of process-oriented layouts?

In what phase(s) of QFD are customer needs translated into technical definitions of product and service requirements?

Process-oriented layouts are designed to be efficient producers of goods and services when there is little or no variation from one item to next.

The QFD process moves through five phases with the aid of set of intertwined matrices known as the product/process matrix.

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Strategy and Value: Competing Through Operations

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

Exam 4: Processes: Turning Resources Into Capabilities

A collaborative effort between product design engineers and process engineers is known as ______ ______ ______ ______ ______.

Match these items. -Value stream mapping

The advantage of make-to-order is that customers get an immediate response to their order.

_________ layouts are very common in consumer product manufacturing industries such as automobiles and electronics.

The top or 'roof' of the house of quality can best be described as the relationships between customer desires and performance measures.

The service system design matrix provides the means by which service outcomes and service processes can be designed concurrently.

The _____ ______ phase of QFD consists of translating the process requirements into a system that will be able to control processes and maintain target goals.

In the product/process matrix, the types of processes include

Processes create ______ and add ______

The second phase of QFD is called _____ _______.

An example of a poka-yoke is.

Match these items. -Service blueprinting

The environment in which customers dictate the final product configuration, but components are produced in advance, is referred to as:

The two layout extremes are ________ and __________.

The first three phases of QFD provide a tight link between process design and what the customers need.

Which of the following statement are true of process-oriented layouts?

In what phase(s) of QFD are customer needs translated into technical definitions of product and service requirements?

Process-oriented layouts are designed to be efficient producers of goods and services when there is little or no variation from one item to next.

The QFD process moves through five phases with the aid of set of intertwined matrices known as the product/process matrix.

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Strategy and Value: Competing Through Operations

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

A collaborative effort between product design engineers and process engineers is known as __.

The _ __ phase of QFD consists of translating the process requirements into a system that will be able to control processes and maintain target goals.

Processes create and add

The second phase of QFD is called _ ___.

The two layout extremes are and __.