Exam 1: Introduction: Why Operations Management

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In a knowledge-based economy, innovations substitute knowledge for other capital.

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If profitability is the answer to the ___ question of a business's existence, then value answers the ____ question.

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Integrative management frameworks:

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Match these items. -Capability

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Why might value be defined differently by consumer customers than business customers?

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Match these items. -Profitability

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Match these items. -Timeliness

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A technology that displaces an existing technology is often referred to as:

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