Question 1

Chaos is a symptom of a poorly managed organizational change.

Accepted Answer

A) True 
 B)False

Question 2

Focus groups need to operate in an open, nonthreatening environment where there is no designated leader that can dominate and make people feel inhibited.

Accepted Answer

A) True 
 B)False

Question 3

Kodak's lack of innovation caused all of the following except __________.

Accepted Answer

A)  profits plummeted 
B)  34,000 workers were laid off 
C)  the CEO was fired 
D)  all of the above 
A)  profits plummeted 
B)  34,000 workers were laid off 
C)  the CEO was fired 
D)  all of the above

Question 4

Convergence and implementation are basic types of innovation.

Accepted Answer

A) True 
 B)False

Question 5

E-engineering is a reengineering initiative that uses Web-based technology.

Accepted Answer

A) True 
 B)False

Question 6

Champion International was a traditional __________ company that followed technical innovations and moved higher in Fortune's listings for six consecutive years.

Accepted Answer

A)  spark plug manufacturing 
B)  chemical 
C)  food service 
D)  paper manufacturing 
A)  spark plug manufacturing 
B)  chemical 
C)  food service 
D)  paper manufacturing

Question 7

When Bill Zollars started his survival campaign to make the necessary changes at Yellow Freight, all of the following had recently happened except __________.

Accepted Answer

A)  deregulation of the trucking industry 
B)  company losses of $30 million 
C)  two rounds of layoffs 
D)  a major strike by the teamsters union 
A)  deregulation of the trucking industry 
B)  company losses of $30 million 
C)  two rounds of layoffs 
D)  a major strike by the teamsters union

Question 8

As one of the world's largest companies with 101,000 employees and $128 billion in annual revenues, size could not protect Royal Dutch/Shell from __________.

Accepted Answer

A)  the World Trade Organization 
B)  European hypermarkets 
C)  price shocks in the oil markets 
D)  environmental threats 
A)  the World Trade Organization 
B)  European hypermarkets 
C)  price shocks in the oil markets 
D)  environmental threats

Question 9

Total Quality Management (TQM) is an approach that relies heavily on radical change.

Accepted Answer

A) True 
 B)False

Question 10

Learning organizations have the distinction of being customer-focused.

Accepted Answer

A) True 
 B)False

Question 11

Reactive change can be incremental or radical. What company's share price fell 50 percent in 6 months after the CEO attempted to make a radical reactive change instead of radical incremental change?

Accepted Answer

A)  Prudential 
B)  Citibank 
C)  AT&T 
D)  P&G 
A)  Prudential 
B)  Citibank 
C)  AT&T 
D)  P&G

Chaos is a symptom of a poorly managed organizational change.

Focus groups need to operate in an open, nonthreatening environment where there is no designated leader that can dominate and make people feel inhibited.

Kodak's lack of innovation caused all of the following except __________.

Convergence and implementation are basic types of innovation.

E-engineering is a reengineering initiative that uses Web-based technology.

Champion International was a traditional __________ company that followed technical innovations and moved higher in Fortune's listings for six consecutive years.

When Bill Zollars started his survival campaign to make the necessary changes at Yellow Freight, all of the following had recently happened except __________.

As one of the world's largest companies with 101,000 employees and $128 billion in annual revenues, size could not protect Royal Dutch/Shell from __________.

Total Quality Management (TQM) is an approach that relies heavily on radical change.

Learning organizations have the distinction of being customer-focused.

Reactive change can be incremental or radical. What company's share price fell 50 percent in 6 months after the CEO attempted to make a radical reactive change instead of radical incremental change?

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters

Exam 12: Organizational Change and Learning

Chaos is a symptom of a poorly managed organizational change.

Focus groups need to operate in an open, nonthreatening environment where there is no designated leader that can dominate and make people feel inhibited.

Kodak's lack of innovation caused all of the following except __________.

Convergence and implementation are basic types of innovation.

E-engineering is a reengineering initiative that uses Web-based technology.

Champion International was a traditional __________ company that followed technical innovations and moved higher in Fortune's listings for six consecutive years.

When Bill Zollars started his survival campaign to make the necessary changes at Yellow Freight, all of the following had recently happened except __________.

As one of the world's largest companies with 101,000 employees and $128 billion in annual revenues, size could not protect Royal Dutch/Shell from __________.

Total Quality Management (TQM) is an approach that relies heavily on radical change.

Learning organizations have the distinction of being customer-focused.

Reactive change can be incremental or radical. What company's share price fell 50 percent in 6 months after the CEO attempted to make a radical reactive change instead of radical incremental change?

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters