Question 1

Which of the following is true concerning Knight-Ridder's purchase of Dialog Information Services?

Accepted Answer

A)  The purchase price was attractive so Knight-Ridder decided to make the short-term investment. 
B)  The new service reaches a newspaper readership audience of primarily 25 to 43 year olds. 
C)  The acquisition of Dialog transformed the traditional newspaper company to a leader in online business information. 
D)  The company's acceptance of the need for a short-term perspective was crucial for a learning organization. 
A)  The purchase price was attractive so Knight-Ridder decided to make the short-term investment. 
B)  The new service reaches a newspaper readership audience of primarily 25 to 43 year olds. 
C)  The acquisition of Dialog transformed the traditional newspaper company to a leader in online business information. 
D)  The company's acceptance of the need for a short-term perspective was crucial for a learning organization.

Question 2

Knight-Ridder's long-term perspective led it to successfully enter broadcast journalism.

Accepted Answer

A) True 
 B)False

Question 3

Downsizing is a painful process but it continues to be popular because it has proven to be highly effective as a survival strategy.

Accepted Answer

A) True 
 B)False

Question 4

Innovation is just another name for change.

Accepted Answer

A) True 
 B)False

Question 5

Mercedes-Benz Credit Corporation set out to restructure its operations in the United States by instituting all of the following except:

Accepted Answer

A)  offered the security of a new job to anyone bold enough to eliminate his or her current position. 
B)  reminded employees that fear was a normal and essential element of change. 
C)  eliminated four layers of management as a result of employee recommendations. 
D)  used financial incentives to convince employees that even cutting their own jobs wouldn't hurt them. 
A)  offered the security of a new job to anyone bold enough to eliminate his or her current position. 
B)  reminded employees that fear was a normal and essential element of change. 
C)  eliminated four layers of management as a result of employee recommendations. 
D)  used financial incentives to convince employees that even cutting their own jobs wouldn't hurt them.

Question 6

Organizational diagnosis is where the need for change is articulated in describing specific measures to be used in progressing toward goals.

Accepted Answer

A) True 
 B)False

Question 7

Which company first implemented an employee's innovative idea of electronic plane tickets?

Accepted Answer

A)  Southwest Airlines 
B)  Continental 
C)  People Express 
D)  British Airways 
A)  Southwest Airlines 
B)  Continental 
C)  People Express 
D)  British Airways

Question 8

Davis Owen has just administered questionnaires (like the one in your textbook) to each of his employees concerning how they respond to innovation and change. Over 80% of his employees received a score more than 9. What can Davis conclude from this new information?

Accepted Answer

A)  His employees would be most comfortable in a traditional environment. 
B)  They will enjoy working in an organization that offers cutting-edge products or services. 
C)  They are unlikely to create changes in the organization. 
D)  They do not see how change can improve performance. 
A)  His employees would be most comfortable in a traditional environment. 
B)  They will enjoy working in an organization that offers cutting-edge products or services. 
C)  They are unlikely to create changes in the organization. 
D)  They do not see how change can improve performance.

Question 9

Timing has very little to do with the magnitude or results of an organizational change.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are true regarding job enrichment except:

Accepted Answer

A)  it changes the basic relationship between employees and their work. 
B)  it changes employee behaviors in ways that gradually lead to more positive attitudes about the organization. 
C)  it offers opportunities for initiating other types of organizational change. 
D)  promotes social loafing within the organization. 
A)  it changes the basic relationship between employees and their work. 
B)  it changes employee behaviors in ways that gradually lead to more positive attitudes about the organization. 
C)  it offers opportunities for initiating other types of organizational change. 
D)  promotes social loafing within the organization.

Question 11

Jeanine Yates has initiated and implemented many changes in her workplace. Some have been successful, and others have not. Yates must understand that the ability to sustain and make change work depends primarily on ___________.

Accepted Answer

A)  the ability to terminate poor workers after change has been made 
B)  the skill of the change initiator 
C)  how well the organization monitors reactions and improvements after the change effort 
D)  the skills and abilities of the employees involved in the change 
A)  the ability to terminate poor workers after change has been made 
B)  the skill of the change initiator 
C)  how well the organization monitors reactions and improvements after the change effort 
D)  the skills and abilities of the employees involved in the change

Question 12

One way to reduce cynicism is to make changes take place as infrequently as possible.

Accepted Answer

A) True 
 B)False

Question 13

Carol Bernick believed the best way to change Alberto-Culver's performance was to __________.

Accepted Answer

A)  change its marketing 
B)  change its culture 
C)  change its pricing structure 
D)  change the top management team 
A)  change its marketing 
B)  change its culture 
C)  change its pricing structure 
D)  change the top management team

Question 14

Three basic types of innovation are technical, process, and administrative.

Accepted Answer

A) True 
 B)False

Question 15

Job enrichment involves the scientific analysis of tasks performed by employees in order to discover procedures that produce the maximum output for the minimum input.

Accepted Answer

A) True 
 B)False

Question 16

Steve Miller, managing director of Royal Dutch/Shell, is convinced that creating change is __________.

Accepted Answer

A)  a top-down task 
B)  a bottom-up task 
C)  the most essential activity 
D)  an unending cycle 
A)  a top-down task 
B)  a bottom-up task 
C)  the most essential activity 
D)  an unending cycle

Question 17

The text mentioned all of the following alternatives to layoffs except __________.

Accepted Answer

A)  reducing hours 
B)  reducing pay 
C)  encouraging leaves of absence 
D)  getting rid of part-time workers 
A)  reducing hours 
B)  reducing pay 
C)  encouraging leaves of absence 
D)  getting rid of part-time workers

Question 18

Champion International made all of the following changes as a result of technical innovations except __________.

Accepted Answer

A)  major investments in technical skills training 
B)  in-house manufacturing of its state-of-the-art equipment 
C)  restructured 10 of its 11 mills 
D)  changed management structure from hierarchical to team-based 
A)  major investments in technical skills training 
B)  in-house manufacturing of its state-of-the-art equipment 
C)  restructured 10 of its 11 mills 
D)  changed management structure from hierarchical to team-based

Question 19

The radical change model was developed by professors at the Harvard School of Business.

Accepted Answer

A) True 
 B)False

Question 20

A roofing company that receives a large number of water damage claims is experiencing a performance gap.

Accepted Answer

A) True 
 B)False

Which of the following is true concerning Knight-Ridder's purchase of Dialog Information Services?

Knight-Ridder's long-term perspective led it to successfully enter broadcast journalism.

Downsizing is a painful process but it continues to be popular because it has proven to be highly effective as a survival strategy.

Innovation is just another name for change.

Mercedes-Benz Credit Corporation set out to restructure its operations in the United States by instituting all of the following except:

Organizational diagnosis is where the need for change is articulated in describing specific measures to be used in progressing toward goals.

Which company first implemented an employee's innovative idea of electronic plane tickets?

Davis Owen has just administered questionnaires (like the one in your textbook) to each of his employees concerning how they respond to innovation and change. Over 80% of his employees received a score more than 9. What can Davis conclude from this new information?

Timing has very little to do with the magnitude or results of an organizational change.

All of the following are true regarding job enrichment except:

Jeanine Yates has initiated and implemented many changes in her workplace. Some have been successful, and others have not. Yates must understand that the ability to sustain and make change work depends primarily on ___________.

One way to reduce cynicism is to make changes take place as infrequently as possible.

Carol Bernick believed the best way to change Alberto-Culver's performance was to __________.

Three basic types of innovation are technical, process, and administrative.

Job enrichment involves the scientific analysis of tasks performed by employees in order to discover procedures that produce the maximum output for the minimum input.

Steve Miller, managing director of Royal Dutch/Shell, is convinced that creating change is __________.

The text mentioned all of the following alternatives to layoffs except __________.

Champion International made all of the following changes as a result of technical innovations except __________.

The radical change model was developed by professors at the Harvard School of Business.

A roofing company that receives a large number of water damage claims is experiencing a performance gap.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters

Exam 12: Organizational Change and Learning

Which of the following is true concerning Knight-Ridder's purchase of Dialog Information Services?

Knight-Ridder's long-term perspective led it to successfully enter broadcast journalism.

Downsizing is a painful process but it continues to be popular because it has proven to be highly effective as a survival strategy.

Innovation is just another name for change.

Mercedes-Benz Credit Corporation set out to restructure its operations in the United States by instituting all of the following except:

Organizational diagnosis is where the need for change is articulated in describing specific measures to be used in progressing toward goals.

Which company first implemented an employee's innovative idea of electronic plane tickets?

Davis Owen has just administered questionnaires (like the one in your textbook) to each of his employees concerning how they respond to innovation and change. Over 80% of his employees received a score more than 9. What can Davis conclude from this new information?

Timing has very little to do with the magnitude or results of an organizational change.

All of the following are true regarding job enrichment except:

Jeanine Yates has initiated and implemented many changes in her workplace. Some have been successful, and others have not. Yates must understand that the ability to sustain and make change work depends primarily on ___________.

One way to reduce cynicism is to make changes take place as infrequently as possible.

Carol Bernick believed the best way to change Alberto-Culver's performance was to __________.

Three basic types of innovation are technical, process, and administrative.

Job enrichment involves the scientific analysis of tasks performed by employees in order to discover procedures that produce the maximum output for the minimum input.

Steve Miller, managing director of Royal Dutch/Shell, is convinced that creating change is __________.

The text mentioned all of the following alternatives to layoffs except __________.

Champion International made all of the following changes as a result of technical innovations except __________.

The radical change model was developed by professors at the Harvard School of Business.

A roofing company that receives a large number of water damage claims is experiencing a performance gap.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Managing Human Resources

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters