Exam 3: Tools and Techniques for Quality Design and Control

Significant reductions in cycle time can be achieved simply by focusing on individual subprocesses.

_____ is a term that is commonly used to characterize flexibility and short cycle times.

In Caterpillar's DMEDI process, the _____ activity refers to understanding the purpose of the process to be developed by goal statements, generation plans, and resource identification.

Technical features are the translation of the voice of the customer into technical language.

What goes into designing of a service process?

Cycle time is an important metric for agility.

In the poka-yoke system, what are the types of errors?

With respect to the symbols used to denote the relationship between a pair of technical features in a house of quality, the ______ symbol is used to denote a weak relationship.

What is the focus of quality function deployment? Briefly describe the process.

The phenomenon that occurs when small changes in demand occur, the variation in production and inventory levels becomes increasingly amplified upstream at distribution centers, factories, and suppliers, that results in unnecessary costs and difficulties in managing material flow is known as:

Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.

Competitive evaluation links QFD to a company's strategic vision and allows priorities to be set in the design process.

______ is an approach for mistake-proofing processes using automatic devices or methods to avoid simple human error.

A process owner might be an individual, a team, a department, or some cross-functional group.

Process control applies only to manufacturing units and not to the service sector.

In Caterpillar's DMEDI process, the _____ activity refers to using creative techniques to develop alternative concepts and evaluate those ideas by validating customer requirements.

The Joint Commission Accreditation of Health Care Organizations (JCAHO) requires that health care providers should establish _____, which are levels at which special investigation of problems should occur.

Describe process management.

Design optimization is the stage in DFSS which focuses on product and process performance issues necessary to fulfill the product and service requirements in manufacturing or delivery.